CarMax Plano

I love CarMax. I really do. At this point, I honestly don’t see myself going back to a regular used car dealership. If I’m buying used, I’m going to CarMax. Yes, the prices may be a little higher, but in my experience, you’re paying for peace of mind. I’d rather spend a little more upfront on a good, reliable car than save a few thousand at a random “as-is” dealership and end up spending that same money — or more — on repairs later. I’ve bought three cars from CarMax for myself and my family, and every experience has been solid. The cars have been dependable, the customer service has been great, and the return policy and warranty give you a level of comfort that most used car dealerships just don’t offer. For me, CarMax is worth it. I usually come with cash or a strong down payment and only finance what I can pay off quickly. Be smart, do your research, and consider CarMax if you want a used car without all the usual dealership stress.

Bait and switch on the value of the trade in. Extremely rude manager. Kept us tied up 4 hours after promising less than two. ZERO response in the month since we bought the car to multiple emails about the status of our final accounting and the return of our deposit. The car seems mostly fine so far.

I love my new car! Everyone that I dealt with was polite and helpful and showed real interest in me and getting my new car.

My salesman James......... AMAZING, INFORMATIVE, HELPFUL AND ALL AROUND AWESOME AT HIS JOB! I still gave 5 stars, BUT, the Floor Manager, Sean, Shawn or Shaun......... VERY RUDE! Not only to his coworkers, but customers too! He is passive aggressive and short! The other employees actually thanked me for the statement I made, standing up for them! Other than that..... CarMax, James and other employees that worked with me in Plano TX....... GREATNESS!!!!

I have not had a good experience! I first received a vehicle with engine problems and then the second vehicle that I got had exhaust problems. I have been in a loaner vehicle and have not been able to drive the car that I paid for. I am very disappointed overall and don’t understand how I was given two vehicles with major problems if these vehicles are checked prior to selling them. I have wasted so much time going back and forth to the dealership and will have to find a different vehicle for the third time. Although the people are very nice I’m not sure about the business practices and I can’t confidently recommend anyone to purchase a vehicle from CarMax.

Everyone that I dealt with was great. They were helpful and processed the documents swiftly

No xx, no games, no hidden fees! Easy and streamlined car buying experience! I'd recommend to anyone. -Larry Ranson III

The overall process was very easy. I was able to select my car ahead of time and have it shipped to my location and it was as described. My only complaint was with the business office, which was apparently understaffed at the day and time I went. It took far longer than needed for a cash purchase and even the store manger and sales person apologized multiple times.

I recently made my second purchase from CarMax. I hear a lot of negative things about the dealers prices being too high but when I research, they tend to be reasonable. The warranties are a little on the pricey side though. When you buy a car you get 30 (or so) days to bring it in for whatever is wrong with it. And they said by this as I’ve experienced it both times. They don’t back away from what they are responsible for. Then if you have purchased a warranty you pay $150-$200 for whatever the issue is. As for the dealership, it’s clean and people are friendly. There’s places to chill inside and out. The vending machines are high so bring snacks especially if you’re getting your vehicle serviced. Keep up the good work and continue to stand by your products and make sure to keep your warranty costs affordable.

My car was never washed or detailed and had a dog smell and dog that I didn't notice until I got home and the salesman kept trying to force me to buy ne plates when I already had plates