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CarMax Irvine

(80 reviews)
Visit CarMax Irvine
Sales hours: 9:00am to 9:00pm
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Sales
Monday 10:00am–9:00pm
Tuesday 10:00am–9:00pm
Wednesday 10:00am–9:00pm
Thursday 10:00am–9:00pm
Friday 10:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 11:00am–7:00pm
(949) 565-3573 (949) 565-3573

Reviews

(80 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CarMax Irvine from DealerRater.

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Our Representative Mike - provides the most amazing

Our Representative Mike - provides the most amazing personal and professional attention. He has gone above and beyond our expectations and makes the purchase easy and smooth.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We had an excellent experience buying our new (to us)

We had an excellent experience buying our new (to us) vehicle. Our sales person was professional, thorough and easily accessible for questions. He took care of everything so all we had to do was show up and pick up the car. Everyone we came into contact with was kind, knowledgeable and efficient. Excellent experience. No haggle, no stress, no problem.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I had a great experience at Carmax working with Rafid

I had a great experience at Carmax working with Rafid while looking for a Honda CR-V. He was warm and attentive from the start and really took the time to understand what I needed and what my budget allowed. Rather than pushing me toward something outside my range, he listened carefully and offered thoughtful recommendations that actually fit my situation. His patience made the whole process feel much less stressful. I never felt rushed or pressured. I highly recommend asking for Rafid if you're shopping at this location.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Convenient test drive scheduling.

Convenient test drive scheduling. Up front pricing and sales reps that are not pushy. Clean facilities and convenient location.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

liked the 10-day return policy and 30-day warranty.

liked the 10-day return policy and 30-day warranty. Car was immaculate. sales agent was nice to work with

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The whole experience from start to to finish was as

The whole experience from start to to finish was as advertised - no haggle, no stress.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great people.

Great people. Great service. Up front. What you see is what you get. Honest, fair & trustworthy in all the process.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent service start to finish no issues very helpful

Excellent service start to finish no issues very helpful and upfront and very professional and positive

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Good knowledgeable and professional staff, specially with

Good knowledgeable and professional staff, specially with Addison’s help. I felt like I could take time to test drive and think my options over.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Zain made my experience awesome and everything went

Zain made my experience awesome and everything went really smoother. He was understanding and helpful. Best salesman I’ve had. Will be back with Zain for my next vehicle!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.