Ed Napleton Honda

Danny was so helpful with our new hrv purchase go see the team at oak lawn Honda

First of I want to thank Mr Shawn for helping me set up my service appointment.

Gerald Griffin known as GG helped me purchase my new vehicle! Great service and this man fights for you to get the best deal.

Kevin Campbell made the buying process a breeze. Thank you ed napleton honda in Oak lawn

Mr Gerald Griffin was a very good salesman! He is very polite and knows how to work with clients!

Danny was very helpful and friendly go see the team at honda Danny is awesome

Eric McGee was AWESOME! He got me into my dream car and did all he could to make me happy. Highly recommend Eric to anybody out there! He’s super friendly, compassionate and thorough! He makes sure you are in good hands!

Thank you Sean P for helping me upgrade my car. Very helpful , informative and patient

I believe in customer service and Mr. McGee provided me and my family with top notch service. I will return to this dealership.

My daughter and I visited Ed Napleton Honda Oak Lawn in August 2025 to purchase a used car listed at $12,000. What should have been a straightforward process turned into one of the most unethical and intimidating sales experiences I have ever had. First, they attempted to inflate the price by adding so many unnecessary fees and add-ons that the total reached $21,000. After I objected, they removed some charges but then added others to bring the total down to $16,000. When I said no, they added a $1,000 touch-up paint kit and a $1,995 “pro alarm,” both marked with asterisks as add-ons. When I questioned the paint charge, the salesman initially brushed me off and said he “couldn’t do anything about it.” When I pressed further, he acted surprised that it was even listed, and only then did he remove it. Immediately afterward, the alarm fee appeared. The salesman insisted I had to pay for it because they personally installed it, but I explained that should have been included in the sticker price because it was already on the car. He eventually took it off, clearly irritated. From there, the experience only worsened. The dealership began changing financing terms without explanation, refusing to answer direct questions, and giving me attitude when I asked for clarity. When I said I wanted to step outside and call my husband, I was followed to my car, which felt extremely intimidating. Both my 20-year-old daughter and I felt unsafe and pressured throughout the process. Disappointed because we loved the car, ultimately we chose not to move forward because of these unethical practices. No customer should be subjected to manipulation, hidden fees, or intimidation. Based on my experience, I cannot recommend Ed Napleton Honda in Oak Lawn, and I strongly urge potential buyers to review all paperwork carefully and be cautious.