Reviews
Good to work with
Good communication is important in any transaction. Chris Holmes communicated professionally and in a timely manner. Chris also made arrangements to pick up my driver at the airport.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience
Their knowledgeable and fun stafff made the purchase experience pleasurable. Found exactly what we were looking for at the lowest price in the area. Very pleased!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Helpful without being overbearing
Summit Auto sales people were friendly without being fake. They offered suggestions and answered questions without being vague or overwhelming us. It was an easy sale and they weren't too pushy about extended warranties. It was a pleasure doing business with them.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Not sure why
The only thing is I waited for my 14 jeep grand Cherokee front plastic body parts installed and was waiting for 45 minutes and noticed my Jeep out front but wasn't sure if it was done so I waited another 30 minutes and then walked out closer to Jeep that was in the same spot that I noticed it earlier then asked service guy if my Jeep was ready and he said yes just finished it, I'm calling bs and they charged me way longer than what took to actually install. I would have liked them to be more honest!
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Awesome Experience!!
I purchased a 2009 F350 from Harrison Clark, and things could not have gone more smoothly!! I drove 900miles to trade my truck in on the new one, and would do it again!! I noticed an issue on the way home with the heater, that the dealership or I had any idea about. I called Harrison thinking the response was going to be negative, and it was anything but. The dealership sent me a check to cover the repair cost!! I would highly recommend Summit Auto!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Helpful and efficient
The service staff was very helpful in answering all of my coolant questions. The Express Lane was thorough and efficient. The online coupons are excellent.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very pleasant shopping experience
I have to say that in 40+ years of buying cars, my visit to Summit Automotive in Fond du Lac has to rate in the top two. I set up an appointment on short notice to look at a couple different vehicles. My sales associate, Tom Williamson had the vehicles ready for me to look over and drive. He was very well informed about the vehicle features and answered all my questions. I decided to purchase one, and Tom and also Tim in finance got everything prepped in short order, including evaluating my trade. Very low stress, very well organized team...all in all one of the nicest and fair shopping experiences I have had at an auto dealership. Kudos for a job well done Summit!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Buying experiance
Tom W. is an amazing salesman and we enjoyed the entire buying experience. We are very pleased with the entire Summit Automotive family. Thank You, Robert & Lisa Hattaway
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Awesome dealership
Harrison and the folks at Summit worked hard to get my wife and I into a Grand Cherokee that we were able to fit our new family into. We will be back when it's time for me to get a Wrangler!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Fantastic Experience!!!
I bought a used Jeep Wrangler unlimited from Summit Automotive. After having the vehicle for approximately 2 weeks, I realized that the vehicle had a few Issues. After having a brief conversation with my salesman and the service manager the new parts were on order and an appointment was made to them replaced. I dropped off my Jeep and in less than 45 minutes everything was fixed and I was out the door. I could not be happier with my experience. Brock and Geoff, you and your staff made my day.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
