Reviews
very professional, and worked well with us.
We have been looking at several cars at this dealership over the past few months. entire staff very supportive and wanted us to find what we wanted - not pushing at all. Great experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jeep Wrangler Willy
Kraig Peterson does a great job at representing the Summit Auto team. He gave a fair number of options as far as vehicle models to make sure it was indeed a Jeep Wrangler that I was looking for. Then down to the individual model of Wrangler that meet my needs. He did not oversell but did make sure that I got the options that I wanted in the Wrangler Willy. When discussing new as opposed to used it was obvious to me that new is my best option. There was no question of "shopping" other dealerships because of the comfort level Kraig brings to the table. It was a pleasure and I look forward to dealing with Kraig again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
2017 RAM Big Horn 1500 4x4
On Friday I went to Summit to look at their truck selection as my wife and I were thinking of trading in our JEEP. I contacted Brock as he is my salesman. Brock graciously put his devotion into working with me and listening to me about my needs. I had picked out a specific truck and after my wife and I test drove that truck for nearly 1 hour we returned and Brock wanted to know what I thought and if I had any questions. Brock never pressured me or my wife. We told Brock this was the one and we wanted to go forward. In about ten minutes we had numbers on our trade and for the truck. My wife and I were satisfied with those numbers so I went back home to attend to our dog while waiting for the final from Brock and Summit. In the matter of an hour or so I received a phone call and we arranged to pick up the truck at 415pm. Brock and Summit had the truck completely ready to go and took 15 minutes for paperwork😎. This was our third vehicle purchase from Brock and Summit. Brock is an outstanding salesman that listens and does not pressure you. I will highly recommend Brock and Summit to my friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Oil change wiper change
Very good service not real pushy showed filter that needed replacing.they were fast and found a filter that needed replacing. Very friendly.I would highly recommend this place for service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Tire Repair
Discussed repair options, historical results of the various options, and very receptive and accommodating to my preferred method of repair. Cost was very reasonable for work performed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service, but inconvenient
I bring my car to Summit because that's where I purchased the car, their service team is very good and it is the closest Jeep dealership to my home. However, I live 25 minutes away in Green Lake and Summit does not have loaner cars or a customer service vehicle that can drop me off when my car is in for service. Sitting in the Summit parking lot last Friday I called multiple Fond du Lac taxis and the earliest pick up was in 2 hours. Another Summit customer heard me on the phone and offered me a ride. I love the service team, but the dealership could make it much easier to use their services.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Good People
Friendly staff, who worked really hard to find the jeep I wanted. My salesman, Tom, always responded really quickly to me with any updates or answers to questons that I had. Would recommend.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Went above and beyond to find the vehicle we wanted.
They were easy to deal with. They even found an additional Jeep-Chrysler-Dodge rebate that we were not even aware of, Went above and beyond to find the vehicle we wanted.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Car buying experience
We had a great fast friendly car buying experience with Brock at Summit Automotive. They answered all our questions and let us know everything we needed to. We felt comfortable buying a car from this dealership. They treated us as though they have known us for more than a couple minutes. Very friendly!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Just doing the right thing!
Just a good dealer with good people doing the right thing in your time of need. Sure helped me out! It is great to have a local dealer that looks out for you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
