Reviews
I've spent a LOT of money at their service department on...
I've spent a LOT of money at their service department on my truck. I quit going there for service because it was so freaking expensive. On a lark I decided to get a quote from them on front pads and rotors and I even told them that I MAY be a returning customer. Did'nt seem to matter, the quote I got was a hundred dollars MORE than the one I already had which I thought was high as well.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review; we appreciate hearing about all of our customer’s experiences because it helps us to grow as a dealership. We’re sorry to hear that your experience was less than ideal. Outstanding service at an affordable price is our top priority, especially for our loyal customers. We’d like to speak to you further and work towards a resolution on this matter. Please contact us at your convenience. Jerry Bauer – GM jbauer@invergroveford.com 651.554.7001
When shopping for this used car, Amar went out of his way...
When shopping for this used car, Amar went out of his way to find us a vehicle and make the transaction as smooth and hassle-free as possible. Would highly recommend Amar when purchasing your next vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you very much for your review Mike! Amar will be happy to hear that he made the transaction smooth and hassle-free. All of us at Inver Grove strive to deliver outstanding experiences to each of our customers, and love to hear when we’ve earned their recommendation. If we can be of service, please don’t hesitate to contact us. Please follow us on Facebook and Twitter for regular communication from your dealership. Jerry Bauer – General Manager jbauer@invergroveford.com 651.554.7001
I had a phenomenal experience at this dealership. Despite...
I had a phenomenal experience at this dealership. Despite being a 20-something buying my first car, there was no run-around. Each employee I worked with from the man showing me the SUV to each sales and finance person, was knowledgeable, took their time, treated me with respect and was friendly when explaining the different features. I did not feel rushed or pressured... and the final result was me purchasing a SUV that I absolutely love driving!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We'd like to thank the reviewer for their positive feedback. We're so glad we could make your first car buying experience a spectacular one. All of us at Inver Grove Ford Lincoln strive to provide the best possible service each and every day for our customers, treating them with respect and giving them the attention they deserve. If we can be of further assistance, please don't hesitate to contact us. Follow us on Facebook and Twitter! Jerry Bauer – General Manager jbauer@invergroveford.com 651.554.7001
06 Uplander Buyer
The 06 Uplander that I purchased was in a front end collision prior to purchase. I kept the vehicle for 2 weeks and traded it in at another dealership. Also, I was told untrue statements about my choice of financing, which was Affinity CU, such as they require you to purchase warranty and GAP, which they knew was untrue.
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Customer: We have a 3-day, 300 mile exchange policy for customers who are not satisfied with their purchase. The best way to get this resolved is to work with me directly. Please contact me at 651-554-7001 or jbauer@invergroveford.com.
I was so happy with my buying experience at Inver Grove...
I was so happy with my buying experience at Inver Grove Ford. Tim was excellent--very friendly, not pushy, and was obviously trying to help us find the right car for our family. We definitely received personal service, and we will return to Tim and Inver Grove when we make our next purchase. We got great customer service at the time of sale, and through follow-up contacts to make sure we were completely satisfied. All through the experience, I felt that the dealership aimed for COMPLETE satisfaction.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for the positive review! Tim is an excellent sales associate, and it's fantastic that he provided such great service for you and your family. Our entire team at Inver Grove Ford strives to provide the best service possible, and works with you to try and find the perfect car for you. We love giving 100% satisfaction to our customers. If there is anything else we can do for you, please don't hesitate to contact us. Follow us on Facebook and Twitter. Jerry Bauer – General Manager jbauer@invergroveford.com 651.554.7001
Cole Rosendahl was terrific. The Sync seminar was...
Cole Rosendahl was terrific. The Sync seminar was informative. The location of dealer is convenient - very near my workplace. Overall, the buying experience was very good.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience —
- Does recommend this dealer
- Shopped for a new car
We'd like to thank the reviewer for their comments. Our entire staff at Inver Grove Ford strives to provide terrific experiences when they visit, and it's great to hear that Cole did just that. If there's anything else we can help you with, please don't hesitate to contact us. Follow us on Facebook and Twitter! Jerry Bauer – General Manager jbauer@invergroveford.com 651.554.7001
internet search
My only contact with the dealere was in searching online when I was making a new car buying decision. The response was quick and information was worthwhile. Thanks to Inver GRove Ford for the quick response.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for sharing your experience with us! We're happy to hear we exceeded your expectations on customer service. If you need anything else, please feel free to contact us. Follow us on Facebook and Twitter! Jerry Bauer ? jbauer@invergroveford.com 651.554.7001
2007 ford edge
I got a Honda oddesy, I trade it for above vehicle, the deal was going so good, after getting the above vehicle. the problem stared after the 4th day of purchased I have engine check light on, they want to charge me 159.00 dls. to dignosticated the problem, while others autoshop they charge way less than that. I think, after getting deal with a used cars, they can care less of the costumers. and charge whatever they want, in order to get more money from you.
- Customer service 2.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback Marcus. We're sorry to hear about what happened with the diagnostics in our service department. All of us at Inver Grove Ford strive to provide the best service possible, and we'd like to talk with you further to try and understand exactly what happened. Please contact us so that we can work towards a resolution. Jerry Bauer - jbauer@invergroveford.com 651.554.7001
I rated Inver Grove Ford as GREAT on all counts because...
I rated Inver Grove Ford as GREAT on all counts because of Tim Braun. As a salesperson you can find none better. Tim is available by phone, email, or in person to answer my questions and deal with any issues I may have with my car, big or small. Tim goes out of his way to make sure that any service issues I may have are handled quickly and efficiently and at the same time sees to it that I'm personally comfortable whether waiting for my vehicle or in a rental. Customer service these days seems to be in deline, however, not where Tim Braun is concerned. He does it and does it right.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the positive review! We love to hear when our sales team goes above and beyond to take care of our customers, and it sounds like Tim did that admirably. All of us at Inver Grove strive to give 100% customer satisfaction each and every time, and are so glad to hear it when we succeed. If you need anything else, please contact us. Follow us on Facebook and Twitter. Jerry Bauer – GM jbauer@invergroveford.com 651.554.7001
I was having issues with my 2001 VW Jetta leaking power...
I was having issues with my 2001 VW Jetta leaking power steering fluid. After riding around for a few months with the power steering fluid in my car and constantly refilling it, my friend told me about some service work she just had done at Inver Grove Ford and told me to go there. I made an appointment and was greeted by Bryan who was welcoming and made the experience less intimidating. Although he was not sure what the problem was, he assured me they would find out and call me with the details. In a few hours Bryan called me back with the news and thank goodness they were able to fix it the same day! Minimal down time for me (thanks to the courtesy shuttle) and to my surprise, the repair didn't break my wallet. I have since taken my car back in for new brakes and added snow tires to the car to get ready for winter. I really trust the whole crew at Inver Grove Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're very happy to see your review, thank you for posting it. It sounds like Bryan did a fantastic job helping you, and we're extremely pleased to hear that he helped us to earn your repeated business. All of us at Inver Grove Ford Lincoln strive to maintain a professional approach while providing an open and trustworthy environment. If you need anything else, please feel free to contact us. Follow us on Facebook and Twitter. Jerry Bauer – General Manager jbauer@invergroveford.com 651.554.7001