Reviews
I have been buying and leasing cars from Inver Grove Ford
I have been buying and leasing cars from Inver Grove Ford for 28 years. I have dealt exclusively with Jim Reud. Jim is the reason I keep coming back to InverGrove Lincoln- Ford. He is very honest he is very professional and now that he’s retiring I don’t know what I’m going to do.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Robertward, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Always receive the best customer service at Saxon Ford.
Always receive the best customer service at Saxon Ford. We have purchased many cars/trucks from Saxon Ford.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are happy we could make your experience a positive one! Thank you so much for being one of our valued guests and we look forward to your next visit!
Everyone was very helpful and knowledgeable, Steve, Kevin
Everyone was very helpful and knowledgeable, Steve, Kevin and Raphael were great with all our questions. The only complaint we had was the waiting period for the recall to be fixed on the 2023 Ford Explorer. Which we know the dealership had no control on that. If we weren't such dedicated Ford customers, we would have never waited so long.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
2017 F150 with 58,000 miles has vibration at highway
2017 F150 with 58,000 miles has vibration at highway speeds. Another ford dealer installed the tires and when vibration brought to the other dealers attention, they told me it is normal. Inver grove ford diagnosed it and said it is the tires/wheels but did the road force balance and said it is much better. When I picked truck up it was doing the same thing and brought back to Inver grove ford. They say they are confident it is a tire issue and go back to another ford dealer and have them diagnose it at another fee. The ford dealers need to work together so the end user being the customer has a good product and not be pushed back and forth between dealerships. Not happy with Ford service at this time and will be looking at other trucks in the near future and it will likely not be a Ford product if this is the best they can do. Very dissatisfied.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback, Jeffkelsey2351. I am glad we were able to take another look at your vehicle and resolve your concern. We look forward your updated review. If you have any further questions or concerns please don't hesitate to reach out. We greatly appreciate your business and look forward to assisting you in the future. Max's contact info is 651-554-7038 & Mwallinga@invergroveford. Tim's contact info is 651-554-7043 & Tsundberg@invergroveford.com"
They are always accommodating with our schedule.
They are always accommodating with our schedule. Their pick up and drop off service is convenient. Their communication is always good.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I bought my care in 2011 and they have treated me very
I bought my care in 2011 and they have treated me very well. Their service department quickly gets things done and they always do things right the first time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
They were great to work with and I am happy with the
They were great to work with and I am happy with the vehicle and the service
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
New car purchase and service
They took the time to help us find the exact vehicle that we wanted. They didn't try to push us into buying something else. When we've been in for service, they have always been friendly and finished on time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Joan, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
Inver Grove Ford Lincoln is a hardworking group of
Inver Grove Ford Lincoln is a hardworking group of individuals who work to make the customers experience the best it can be. Thank you for your hard work and dedication.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tire rotation with lugs
I was told by Alex that my lug nuts had to be replaced and if I bring in my new lugs nuts that I would have my tires rotated , plus new lug nuts put on free of charge. I come in today and was told my maintenance plan is expired by 5 days ,and I get stuck with a 40 dollar rotation fee when I had his word on the repair.
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- Buying process 4.0
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We do apologize that you did not have a 5 Star experience. After reviewing this information with your Service Advisor, the install was going to be covered by your Prepaid Maintenance contract. However, you wait over a month to come back for service, with parts you purchased elsewhere. In that time your Service Plan did expire therefore, we were not able to cover the install. Thank you for your feedback.