White Bear Lincoln

(4.3) 125 reviews

Dealer on Cars.com since December 1999

Currently in stock!

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Today's Hours

Sales
Service Closed
Mon 8:30 AM - 9:30 PM
Tue 8:30 AM - 9:30 PM
Wed 8:30 AM - 9:30 PM
Thu 8:30 AM - 9:30 PM
Fri 8:30 AM - 7:00 PM
Sat 8:30 AM - 6:30 PM
Sun Closed
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 8:00 AM - 4:00 PM
Sun Closed

Reviews

4.3
125 lifetime reviews.
  • Great Service

    Great job with getting me in right away, communicating the process and providing WIFI and coffee for getting work done while I waited 40 minutes for n...ew battery.

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Horrible! Rude cold and no customer service skills

    I would not recommend this dealership to anyone! They are rude and do NOT listen to the customer. I had an appointment with the finance manager and ...he brings out a vehicle for me to look at. It wasn't anything I was looking for. He never offered to show any other cars and was very arrogant! He says he has 20+ years doing his job, unfortunately after all those years he never learned anything about customer service. I left (and he never even offered a business card), and went down the street. I found my dream car for a great price and payment range I wanted to be in at a great interest rate. I will never go back here and I tell everyone I know not to! They don't care about what the customer wants, they just want to sell a car and get you in and out of there as quick as possible. The people are cold and the atmosphere is cold. If I could give a negative star I would!

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Debi, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a s...tellar experience here at White Bear Lincoln. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (800) 328-3456 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.


  • Mr Dale

    staff very helpful with information on MKC and the process of purchase

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service & Repair

Service Reviews

4.3

35 lifetime reviews of the Service Department.

  • Great Service

    Great job with getting me in right away, communicating the process and providing WIFI and coffee for getting work done while I waited 40 minutes for n...ew battery.

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • over charge for repairs

    White Bear Lincoln wanted to charge 802.00 to replace valve cover gaskets on 2009 mercury milan , I knew this was an outrageous price quote, they told... me it would take 5.2 hours to repair, so I took the car to a local car repair station who I did not tell them the price I had been quoted.I asked how much would they charge to replace a valve gasket on a 2009 mercury milan and how long would it take ? They told me it would take about an hour and total price would be 225.00. I had them to repair my car they had it done in an hour and I was on my way with warranty in hand I called and spoke to one of the upper managers at White Bear, the gentlemen said he would look into and give me a call back I havent heard from him.My wife and I was thinking of purchasing a new car from White Bear this coming spring.We have been dedicated to this dealership for over 20 years. we have bought cars from them we have had friends to buy cars from White Bear they have been serving all 3 of the cars we have .We will find another Lincoln dealership or maybe try a Cadillac, no more business will we be doing with white bear lincoln .The sales people are great but the service department is going down hill wanted to charge over 2000 to fix my MKS the same place that repaired milan repaired my Lincoln MKS for 341.50 and said there was nothing wrong with the things that White Bear said .

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are so disappointed to learn of this situation you have described. We take our clients' comments seriously and want to understand in further detail... what exactly went wrong. Please reach out to us at (800) 328-3456 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.


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Service Pricing

    Oil, Filter Change

    $39.95 and up*

    New Brake Pads/Shoes (Rear)

    $99.95 and up*

    New Brake Pads/Shoes (Front)

    $99.95 and up*

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since December 1999

White Bear Lincoln located in St. Paul, MN is proud to be one of the premier Lincoln dealerships in the St. Paul area. From the moment you walk into our showroom, you'll know our commitment to customer service is second to none. We strive to make your experience with White Bear Lincoln a good one for the life of your vehicle. Family Owner and Operated Since 1978. Let our family help yours!

Whether you need to purchase, finance, or service a new or pre-owned Lincoln, you've come to the right place.
White Bear Lincoln
3425 N. Highway 61 White Bear Lake, MN 55110
New (651) 691-4601
Used (651) 691-4962
Service (651) 401-3055
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