Reviews
I am extremely disappointed with Apple Ford in Apple
I am extremely disappointed with Apple Ford in Apple Valley and how they treated my brand-new truck during an accessory installation. I trusted their recommendations completely and approved everything they suggested without questioning the cost or process. In return, I expected professionalism and care. Instead, I got my truck back with the bed covered in dirty footprints and spray residue. This is a brand-new vehicle — not a construction site. When I pointed it out and asked who would clean it, I was told, “You can wash it when it gets warm.” We are currently below freezing. So their solution is that I wait three months before I can properly clean the mess they made. That response alone shows a complete lack of accountability and respect for a customer’s property. If your team makes a mess during installation, you clean it — period. You don’t push it off onto the customer and blame the weather. Very disappointing experience. If you care about how your vehicle is treated, think twice before bringing it here.
I am extremely disappointed with Apple Ford in Apple
I am extremely disappointed with Apple Ford in Apple Valley and how they treated my brand-new truck during an accessory installation. I trusted their recommendations completely and approved everything they suggested without questioning the cost or process. In return, I expected professionalism and care. Instead, I got my truck back with the bed covered in dirty footprints and spray residue. This is a brand-new vehicle — not a construction site. When I pointed it out and asked who would clean it, I was told, “You can wash it when it gets warm.” We are currently below freezing. So their solution is that I wait three months before I can properly clean the mess they made. That response alone shows a complete lack of accountability and respect for a customer’s property. If your team makes a mess during installation, you clean it — period. You don’t push it off onto the customer and blame the weather. Very disappointing experience. If you care about how your vehicle is treated, think twice before bringing it here.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Prakash, thank you for taking the time to bring this to our attention. Customer service is one of our top priorities and we are disappointed to learn that you had anything less than a stellar experience with us. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (952) 431-5900 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
I love your team, they are very professional and nice,
I love your team, they are very professional and nice, the dealer Mr. Tommy TSE help me a lot show me everything and taught me what I have to know, I appreciate what he did for me, thanks a lot.
I love your team, they are very professional and nice,
I love your team, they are very professional and nice, the dealer Mr. Tommy TSE help me a lot show me everything and taught me what I have to know, I appreciate what he did for me, thanks a lot.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!
Everyone I dealt with, was excellent to work with, they
Everyone I dealt with, was excellent to work with, they made the experience painless. My salesman Bod was great, as was the finance representative, Veronica. Fresh popcorn, sodas and coffee is a welcome bonus!
Everyone I dealt with, was excellent to work with, they
Everyone I dealt with, was excellent to work with, they made the experience painless. My salesman Bod was great, as was the finance representative, Veronica. Fresh popcorn, sodas and coffee is a welcome bonus!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Corey was knowledgeable, organized and timely.
Corey was knowledgeable, organized and timely. The process was seamless and I love my new vehicle . Thank you!
Corey was knowledgeable, organized and timely.
Corey was knowledgeable, organized and timely. The process was seamless and I love my new vehicle . Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Apple Ford Apple Valley! Feel free to reach out to us if you need anything. Have a wonderful day.
Knowledgeable, easy process, paperwork was quick to
Knowledgeable, easy process, paperwork was quick to complete. Would recommend to anyone buying a car in the area. Wasn?t pushy and wanted to make sure I got everything I was looking for in the car I purchased
Knowledgeable, easy process, paperwork was quick to
Knowledgeable, easy process, paperwork was quick to complete. Would recommend to anyone buying a car in the area. Wasn?t pushy and wanted to make sure I got everything I was looking for in the car I purchased
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Eathan was great to work with.
Eathan was great to work with. He was professional, friendly and honest throughout the process - from initial browsing through narrowing down a selection and recommending a good vehicle. .
Eathan was great to work with.
Eathan was great to work with. He was professional, friendly and honest throughout the process - from initial browsing through narrowing down a selection and recommending a good vehicle. .
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ryan Mccormick was great.
Ryan Mccormick was great. Process was quick and easy. I don't know why you require 25 words. seems excessive. I mean, I could say it in 3.
Ryan Mccormick was great.
Ryan Mccormick was great. Process was quick and easy. I don't know why you require 25 words. seems excessive. I mean, I could say it in 3.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Thomas, we're happy you found our staff to be so supportive during your experience here at Apple Ford Apple Valley. Thank you, and have a fantastic day!
Great experience at Apple Ford.
Great experience at Apple Ford. Salesman Carter Robinson was helpful and knowledgeable, and found me the exact truck I was looking for. Will definitely be back again.
Great experience at Apple Ford.
Great experience at Apple Ford. Salesman Carter Robinson was helpful and knowledgeable, and found me the exact truck I was looking for. Will definitely be back again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Todos muy amables se portaron súper bien Bryan muy amable
Todos muy amables se portaron súper bien Bryan muy amable súper respetuoso y ayudando en todo
Todos muy amables se portaron súper bien Bryan muy amable
Todos muy amables se portaron súper bien Bryan muy amable súper respetuoso y ayudando en todo
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!
Mark Halverson is a great salesman.
Mark Halverson is a great salesman. Mark makes you feel really good about buying a vehicle. Will only go to Apple Ford for a new vehicle.
Mark Halverson is a great salesman.
Mark Halverson is a great salesman. Mark makes you feel really good about buying a vehicle. Will only go to Apple Ford for a new vehicle.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car