Reviews
Keith was amazing at Faulkner Nissan! Entire team was amazing. They worked with us to get our car.
Keith was amazing at Faulkner Nissan! Entire team was amazing. They worked with us to get our car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Transparent pricing and negotiations. High volume dealership. Amber was great and found me the exact truck I was looking for. By far the best experience I've had in a dealership!
Transparent pricing and negotiations. High volume dealership. Amber was great and found me the exact truck I was looking for. By far the best experience I've had in a dealership!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I am extremely disappointed with my experience with Faulkner Nissan Jenkintown and Nissan regarding ongoing transmission issues with my vehicle. My car began experiencing serious transmission problems while driving, including jerking, failure to shift properly, inability to drive over 20 mph, and eventually only going in reverse. The vehicle was towed to the dealership, kept for several days, and I was told nothing was wrong. Shortly after picking it up, the same dangerous issues happened again and the check engine light returned. The car was towed back a second time, and I was later told a transmission component needed replacement. Even after the repair was completed, the exact same problems continued the very same day I picked the vehicle up. What is most frustrating is being told by the service manager that he wanted to replace the entire transmission, but Nissan would not approve it and would only approve replacing a part instead — despite the vehicle continuing to fail repeatedly. I was also denied a loaner or rental vehicle multiple times, even though I was told my warranty includes rental coverage. Instead, I was told to pay out of pocket and wait for reimbursement while still making payments on a car that is unsafe and unreliable to drive. At this point, my vehicle remains parked outside my home because I do not feel safe driving it. This situation has caused major financial hardship, stress, and transportation issues. I expected much better customer service, communication, and support from Nissan and this dealership.
I am extremely disappointed with my experience with Faulkner Nissan Jenkintown and Nissan regarding ongoing transmission issues with my vehicle. My car began experiencing serious transmission problems while driving, including jerking, failure to shift properly, inability to drive over 20 mph, and eventually only going in reverse. The vehicle was towed to the dealership, kept for several days, and I was told nothing was wrong. Shortly after picking it up, the same dangerous issues happened again and the check engine light returned. The car was towed back a second time, and I was later told a transmission component needed replacement. Even after the repair was completed, the exact same problems continued the very same day I picked the vehicle up. What is most frustrating is being told by the service manager that he wanted to replace the entire transmission, but Nissan would not approve it and would only approve replacing a part instead — despite the vehicle continuing to fail repeatedly. I was also denied a loaner or rental vehicle multiple times, even though I was told my warranty includes rental coverage. Instead, I was told to pay out of pocket and wait for reimbursement while still making payments on a car that is unsafe and unreliable to drive. At this point, my vehicle remains parked outside my home because I do not feel safe driving it. This situation has caused major financial hardship, stress, and transportation issues. I expected much better customer service, communication, and support from Nissan and this dealership.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
caleb bent over backwards for me getting the exact car i wanted at the price i was hoping for. they drove to their sister dealer to get it for me. super thrilled with the experience.
caleb bent over backwards for me getting the exact car i wanted at the price i was hoping for. they drove to their sister dealer to get it for me. super thrilled with the experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Gary was patient, knowledgeable, and extremely helpful throughout my car purchase. He explained insurance clearly and ensured I received all available discounts. Great experience and excellent customer service from start to finish.
Gary was patient, knowledgeable, and extremely helpful throughout my car purchase. He explained insurance clearly and ensured I received all available discounts. Great experience and excellent customer service from start to finish.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Gary was patient, knowledgeable, and extremely helpful throughout my car purchase. He explained insurance clearly and ensured I received all available discounts. Great experience and excellent customer service from start to finish.
Gary was patient, knowledgeable, and extremely helpful throughout my car purchase. He explained insurance clearly and ensured I received all available discounts. Great experience and excellent customer service from start to finish.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sabrina, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Shopping for new car at this dealership is always a great experience. The team there works hard to get you the deal you want. This is my 3 vehicle with them
Shopping for new car at this dealership is always a great experience. The team there works hard to get you the deal you want. This is my 3 vehicle with them
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Alessia, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Gary and the rest of the crew at Faulkner Nissan were fabulous, I’m a repeat customer and once again got taken care off!
Gary and the rest of the crew at Faulkner Nissan were fabulous, I’m a repeat customer and once again got taken care off!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
My experience at this dealership was amazing. The staff was very welcoming and friendly. We're ready to help you with questions. My dealer was amazing. Destiny went out of her way to make sure that I was please and very happy with the purchase of my new SUV. I recommend this dealership to stop in and purchase your next vehicle you won't be disappointed.
My experience at this dealership was amazing. The staff was very welcoming and friendly. We're ready to help you with questions. My dealer was amazing. Destiny went out of her way to make sure that I was please and very happy with the purchase of my new SUV. I recommend this dealership to stop in and purchase your next vehicle you won't be disappointed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Tiffany, we appreciate you taking the time to leave us this feedback. Please let us know if you have any additional questions about services you received and thank you again for choosing Faulkner Nissan Jenkintown!
Amazing Staff, friendly, helpful and determined to make your dreams come true. Way to go
Amazing Staff, friendly, helpful and determined to make your dreams come true. Way to go
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car