Morrie's Minnetonka Subaru

I give your dealership a good solid Negative 5. Horrible experience, never coming back, telling all my friends. I bought a 2023 Rav4. It was not available for me to pick up until a Friday. Immediately had problems with it making a noise. I texted my salesperson Angela the next day (Saturday). She told me it was a noise all Hybrids make and that I just needed to get used to it. Seriously! I went to the service dept of my Toyota and asked about the noise. He told me it was NOT a normal noise and he didn't know what it could be. I promptly returned the car on Monday because I was entitled to (5 days 500 miles) , and I didn't want to deal with a noise issue on a newer car. Angela was not there but I dealt with your hag of a used car manager. She had an edge to her from the minute I walked in the door. She lied to me and told me I couldn't return the car even though I had bought and paid $99 for the Morries Promise thing, giving me 5 days, 500 miles to return. I did not have access to the car until the Friday I picked it up and Angela confirmed my window started on Friday. This was Monday, 3 days later. Your used car manager kept lying to me and making up excuses why I wasn't entitled to return the car. She was an absolute witch to me. I understand your dealership wanting to make the sale and not wanting to take sold cars back, but then why do you offer a return window? There was something wrong with the car and she STILL lied and fought me and my right to return. Why have a return policy if you are going to fight it?? After all of her lying and me not backing down to her total rude attitude , she took the keys and I gladly walked out of your store! Absolutely NOTHING in the process of buying that car was a good experience. Angela felt totally unknowledgeable about everything and made stuff up when we were test driving because she didn't know the answer. She was not comfortable to work with AT ALL. She was not confident in anything she presented. The only good person was your finance person (long blonde hair). She was very nice. Needless to say, I am never coming back to any of your dealerships.

It was welcoming and all staff was incredibly friendly. Place was very clean and accessible

Fantastic customer service, Hani was so kind and friendly. He explained everything thoroughly. I felt like I was not pressured in buy my vehicle. This purchase was my 3 subaru at morries subaru.

Tom was great. Very informative. Helped me a lot. I feel I can call him with any problems.

Love my Subaru crosstex, very good service, all questions answered. Its been many years since I bought a car & I appreciated not having to haggle the price

The salesperson took the time to show us several cars and rode with us to explain the features on each. He was not pushy. The rest of the staff We dealt with was also effective.

Everyone was so friendly. I was honest about what I needed and the budget I had. Nate & the whole team were able to figure out a way for me to afford a new car vs a used model as is. I keep pinching myself feeling so lucky and cared for. I will talk anyone's ear off about how amazing my experience was and continues to be with the care calls and followup emails.

I've been shopping there since around 2001, when I bought my first WRX. I remember back with my father when we would go there as both a Saab dealer and before that Alfa Romeo! Never had a bad experience with the sales team, and I can't say that about a lot of dealers.

Angela provided a good deal of personal attention and interest. All the personnel were professional with no pressure tactics. I am happy in my new Subaru (actually the 13th one in my family since 1972.

Superb service — sales associate (Tom D) was very responsive, low pressure, seemed genuinely interested in matching my needs to the right car.