Reviews
Always courteous, knowledgeable, and I appreciate the loaner cars for lengthier appointments. Yesterday’s oil change and tire rotation was super quick!
Always courteous, knowledgeable, and I appreciate the loaner cars for lengthier appointments. Yesterday’s oil change and tire rotation was super quick!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that our loaner vehicles and friendly, informed assistance enhanced your visit is rewarding. We’re pleased we could complete the oil change and tire rotation on your Forester Hybrid so quickly. Walser Subaru Team
Very friendly. Nice video. Very efficient. Explained everything to me and answered all my questions. A very pleasant experience. Made sure my headlights were set back to "auto" (very important!).
Very friendly. Nice video. Very efficient. Explained everything to me and answered all my questions. A very pleasant experience. Made sure my headlights were set back to "auto" (very important!).
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Clear communication is at the heart of how our service team operates. We’re glad you appreciated the video walkthrough and found our process efficient and friendly. Ensuring your Subaru Crosstrek’s headlights were reset to auto was our pleasure, and knowing you left fully informed means a great deal to us. Walser Subaru Team
They did a fine and thorough job. The video was particularly detailed and complete. Thumbs up!
They did a fine and thorough job. The video was particularly detailed and complete. Thumbs up!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service team is pleased we could provide such a detailed video and thorough service on your Subaru Legacy. Hearing your thumbs up and five-star rating means a lot to us. Walser Subaru Team
Mixed review. I had to bring my car back because it was leaking oil on my garage floor the first go round. My car was inspected and although there was oil on the oil pan/around the drain plug initially seen. The master technician re-did the oil change and evaluated the crush washer/o ring on the oil change and didn't see any issues with it. He didn't see reasoning of why there was oil leakage but suggested spending the $30+ dollars for the dye to help identify if there was an issue (possible leak in the oil pan, etc). Of course AFTER the oil change, I didn't experience any dripping/issues. So great it was resolved but sucks I spent an extra $30+ and another 2 hours on bringing in my vehicle again. Happy with results of the second visit, wish I hadn't had to come in the first place, as well as, spend more for the potential to help troubleshoot if there was an issue. I'm undecided if I will come back for future service at this point.
Mixed review. I had to bring my car back because it was leaking oil on my garage floor the first go round. My car was inspected and although there was oil on the oil pan/around the drain plug initially seen. The master technician re-did the oil change and evaluated the crush washer/o ring on the oil change and didn't see any issues with it. He didn't see reasoning of why there was oil leakage but suggested spending the $30+ dollars for the dye to help identify if there was an issue (possible leak in the oil pan, etc). Of course AFTER the oil change, I didn't experience any dripping/issues. So great it was resolved but sucks I spent an extra $30+ and another 2 hours on bringing in my vehicle again. Happy with results of the second visit, wish I hadn't had to come in the first place, as well as, spend more for the potential to help troubleshoot if there was an issue. I'm undecided if I will come back for future service at this point.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience. I'm glad to hear the oil leak concern was resolved, but I certainly understand your frustration with having to return for a second visit and the additional time and expense involved. Regardless of the cause, we want our guests to feel confident in the work we perform and the recommendations we make. I appreciate your honest feedback and will be reviewing your experience with our service leadership team. We value your business and hope to have the opportunity to restore your confidence in our service department. John Petersen General Manager Walser Subaru Burnsville
Respectful, clean, very helpful to make the best choice for us in choosing our vehicle.
Respectful, clean, very helpful to make the best choice for us in choosing our vehicle.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that you found our team courteous, our shop clean, and our guidance helpful means a lot to our service team. We’re pleased we could help you choose the right service plan for your Subaru Outback. Walser Subaru Team
I appreciate the quick, reliable service and the clear communications that I receive from the service adviser and the mechanic working on my car.
I appreciate the quick, reliable service and the clear communications that I receive from the service adviser and the mechanic working on my car.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Clear communication and dependable service are at the heart of how our service team operates. Knowing that you found the service on your Subaru Forester prompt and clear means a lot to our team. Walser Subaru Team
Always made to feel welcome. Prompt efficient service. Kept informed about timing and what I need to know.
Always made to feel welcome. Prompt efficient service. Kept informed about timing and what I need to know.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing you always felt welcome and kept informed throughout your Forester service means a great deal to our team. We’re happy our service department could deliver prompt, efficient care. Walser Subaru Team
Long wait for an oil change, but probably typical for a dealership. Friendly enough staff.
Long wait for an oil change, but probably typical for a dealership. Friendly enough staff.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Walser Subaru Team
Just bought my third Subaru from this dealership. Always friendly, best deals around the MPLS/STP. Service department is beyond excellent.
Just bought my third Subaru from this dealership. Always friendly, best deals around the MPLS/STP. Service department is beyond excellent.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your third Subaru and your new Crosstrek. We’re glad our friendly service and competitive deals keep you coming back, and knowing you find our service department outstanding means a lot to our team. Walser Subaru Team
The easiest and smoothest buying experience I have ever had. Sales person very knowledgeable and pleasant.
The easiest and smoothest buying experience I have ever had. Sales person very knowledgeable and pleasant.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Knowing that the purchasing process for your Subaru Outback felt effortless means a lot to our team. Your kind words about our team’s expertise and pleasant service are greatly appreciated. Walser Subaru Team