Morrie's Buffalo Ford

Great service , great deal for great truck.im very happy, i will definitely recommend them.

After having a bad experience at different ford dealer. Working with Ben was a pleasure. He was professional, knowledgeable and understanding. He found the right truck for me at a fair price. And it is greatly appreciated. Thanks

Grew up in rural MN, owned 5 cars in my life, 4 have been Fords, first one was a Thunderbird in 1980, then a '93 Ranger, an '02 F150 and the most recent a '17 F150. This review is for the service and customer service departments, as I have not had any experience with the sales group. In 2011, we moved from Shakopee, MN up to the Rockford, MN area. Bought my '02 from Apple Ford in Shakopee, but because Morries in Buffalo was closer, started having service work done there on my '02, probably in '11 or '12, so I've been going to this dealership for 14 or 15 years. I needed an oil change on my '17 F150, so I tried calling them the first couple days of February to get an appointment lined up for that Friday. When I called and selected Option 4 for the QuickLane, it would ring 5 or 6 times then kick me out, saying the number was not available. My phone records show I called them them twice on 2/3, 3 times on 2/4, and then again the following week, twice on 2/9 and twice on 2/10, when I finally got through and set up an appointment for the oil change on Friday 2/13. In addition to the oil change, they sent a video of them going over the vehicle. In it they stated the rear pinion seal was leaking and should be replaced. I mentioned to Trevor, the service guy, that was odd, because they had replaced that not too long ago. He looked it up and said yeah, they replaced it on 2/9/24. He then told me that the part was warranted for 2 years, but because it was 2/13/26, the part was out of warranty, and I needed to pay for the fix. He said maybe it was a bad batch of seals, but too bad, there was nothing they would do because Ford was adamant about the 2 year date. If I wanted to take it up with someone, they would have Todd, the customer advocate(?) contact me, which he did on 2/16. I looked at my receipts and there were 74,xxx miles on the vehicle when they fixed it in 2/24 and now there was 95,xxx miles, so the part they installed lasted 21,000 miles! My complaint aside from the part being garbage, was that the seal didn't just start leaking on 2/10/26, as everyone there agreed it had been leaking prior to the end of the warranty on 2/9, and therefore they should fix it. Todd said that wasn't going to happen, but he wanted to get this taken care of, as he was leaving on vacation in a couple of days, so the dealership offered to pay half. I was still not satisfied with that offer, but he also said I could get it done, then he would call me when he got back from vacation and we'd talk about it some more. I agreed and set up an appointment for the following Friday, 2/20. While there on 2/20, the manager came to talk to me (Brett? Brian?). He was explaining why they needed to charge me something to do the replacement on the seal, that if they didn't, then they couldn't warranty the part. That didn't make sense to me at all. What happens if you replace a part under warranty? You didn't pay for that so is there a warranty on that part??? Bottom line is, I ended up paying for half the repair. I still don't think it fair in the least, especially when all agree the part failed during the warranty period. Forget about doing the right thing, this is their business model, and that is how they see fit to run their business. My wife also recently had an incident with them too, where she set up an appointment to have a new front pinion seal replaced on her Bronco with less than 12,000 mile on it!! Dropped it off, they had it all day, then called them later in the afternoon to find out they didn't fix it because they didn't have the parts, after confirmation during the week that they did have them. Didn't even call to update her. I bet I've spent $6000 - $7000 on the '17 for service work with these guys, not to mention the '02, so not a first time customer. Never, ever written a review before, but these last experiences just stick in my craw. Hopefully it can help someone else avoid this dealership. By the way, still waiting on the call from Todd.

The sales experience was good. The problem is with the finance department. The finance guy never explained the documents. Just pointed to the paper and said sign here without explaining the form or showing the entire form. When I asked what I need to make the check out for he told me to take a picture with my phone. He would not provide a paper copy of the purchase agreement. If you plan on paying with cash/check this is not the dealership for you. There buy happy promise does not apply to the finance department.

Buffalo Morries kept me well informed throughout a rather frustrating situation with the warranty provider. Haley, Scott and the technician were very professional in their respective roles. If Haley can’t have a window please get her some tasteful art so she doesn’t have to stare at the wall.

I appreciate the thorough service, the entire experience was top notch! I highly recommend Morrie’s Ford.

I will always have trust and faith in Morries Buffalo Ford. They get the job done, they’re always friendly and take the time to explain what needs to be done with my vehicles.

I feel like they are very helpful at Morries. I feel like I can trust them. They sent me a video of the mechanic going over my car in a way I could understand. They always do a good job and they go out of their way to make sure that you are happy with their service. They try to make your wait as minimal as possible and I appreciate that. I like working with Trevor Schaustx.

It’s convenient and on my way home from work. It’s nice to be able to just drop your vehicle off and they take it from there and then you sign for the paperwork and you’re on your way home.

This was our 3rd vehicle purchase from Morrie’s in Buffalo. Tyler was wonderful to work with!