Reviews
I recently purchased a 2025 Jeep Grand Cherokee, and the
I recently purchased a 2025 Jeep Grand Cherokee, and the entire experience at this dealership was outstanding. From the moment I walked in, the process was incredibly smooth and stress‑free. The team was professional, knowledgeable, and genuinely focused on helping me. What stood out most was how respectful and transparent everyone was. There was no pressure, no manipulation — just honest guidance and a commitment to making sure I felt comfortable and confident in my decision. It made the whole experience enjoyable, which is not something you can say about every dealership. I highly recommend this dealership to anyone looking to purchase a vehicle. They truly set the standard for excellent customer service
I recently purchased a 2025 Jeep Grand Cherokee, and the
I recently purchased a 2025 Jeep Grand Cherokee, and the entire experience at this dealership was outstanding. From the moment I walked in, the process was incredibly smooth and stress‑free. The team was professional, knowledgeable, and genuinely focused on helping me. What stood out most was how respectful and transparent everyone was. There was no pressure, no manipulation — just honest guidance and a commitment to making sure I felt comfortable and confident in my decision. It made the whole experience enjoyable, which is not something you can say about every dealership. I highly recommend this dealership to anyone looking to purchase a vehicle. They truly set the standard for excellent customer service
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for your valuable review! We're excited to hear that your experience at Ryan Auto Mall Chevrolet of Buffalo was outstanding, especially with your new 2025 Jeep Grand Cherokee. Our team strives to provide a smooth and stress-free purchasing process, and it's fantastic to know that you felt respected and well-guided throughout. Your recommendation means a great deal to us, and we look forward to assisting you again in the future! Sincerely, The Ryan Auto Mall Chevrolet of Buffalo team
From start to finish the team at Ryan CDJR of Monticello
From start to finish the team at Ryan CDJR of Monticello was amazing. From helping me find a vehicle that fit not just my needs but also my wants. Stephen my salesman was very knowledgeable and helpful. The F&I manager was super helpful to in explaining everything there was when it came to signing the paperwork. If you want to be treated with respect and the best service possible I'd highly recommend reaching out to Stephen and check out Ryan CDJR of Monticello!!
From start to finish the team at Ryan CDJR of Monticello
From start to finish the team at Ryan CDJR of Monticello was amazing. From helping me find a vehicle that fit not just my needs but also my wants. Stephen my salesman was very knowledgeable and helpful. The F&I manager was super helpful to in explaining everything there was when it came to signing the paperwork. If you want to be treated with respect and the best service possible I'd highly recommend reaching out to Stephen and check out Ryan CDJR of Monticello!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your fantastic review and recommendation, Amanda! We truly appreciate your kind words about our team at Ryan Auto Mall Chevrolet of Buffalo. It's great to hear that Stephen and our F&I manager provided you with knowledgeable and respectful service while helping you find the perfect vehicle. Our team looks forward to serving you again in the future! Sincerely, The Ryan Auto Mall Chevrolet of Buffalo team
Steve was great to work with.
Steve was great to work with. Steve the sales manager was also great to follow up with any extra questions or concerns. All around great group of people there. We will be doing business again in the future!
Steve was great to work with.
Steve was great to work with. Steve the sales manager was also great to follow up with any extra questions or concerns. All around great group of people there. We will be doing business again in the future!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Taylor! We’re thrilled to hear about your positive experience with Steve and our team at Ryan Auto Mall Chevrolet of Buffalo. It's wonderful to know that we could assist you effectively. We look forward to seeing you again in the future and appreciate your support! Sincerely, The Ryan Auto Mall Chevrolet of Buffalo team
Super happy with the way I was treated, felt very
Super happy with the way I was treated, felt very comfortable and all services were super great.
Super happy with the way I was treated, felt very
Super happy with the way I was treated, felt very comfortable and all services were super great.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful feedback, Vlad! We’re thrilled to hear that you felt comfortable and well-treated during your visit to Ryan Auto Mall Chevrolet of Buffalo. We appreciate your kind words about our services and look forward to welcoming you back soon! Sincerely, The Ryan Auto Mall Chevrolet of Buffalo team
Hello, thank you; we appreciate your feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help.
Sold me a malfunctioning vehicle without disclosing
Sold me a malfunctioning vehicle without disclosing faults. Left me stranded not even 30miles later. Dealership new of the issue wrong with the vehicle and refused to fix it before selling the car and instead just cleared the code to get it off the lot. Also the cleanliness of the vehicle after it had been through their detail shop was not at all clean in my opinion. I myself having worked at a detail shop prior new that how that car was sent out is not acceptable. Granted it was a used car yes I understand but I feel like I should of been made known of a serious motor problem.
Sold me a malfunctioning vehicle without disclosing
Sold me a malfunctioning vehicle without disclosing faults. Left me stranded not even 30miles later. Dealership new of the issue wrong with the vehicle and refused to fix it before selling the car and instead just cleared the code to get it off the lot. Also the cleanliness of the vehicle after it had been through their detail shop was not at all clean in my opinion. I myself having worked at a detail shop prior new that how that car was sent out is not acceptable. Granted it was a used car yes I understand but I feel like I should of been made known of a serious motor problem.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We take concerns like this very seriously and feel it’s important to clarify the facts for anyone reading this review. At the time of sale, the vehicle had no known mechanical issues, no active warning lights, and no diagnostic trouble codes present. There was no indication of a malfunction prior to delivery, and we did not clear any codes or withhold known information in order to complete the sale. The issue referenced occurred approximately 30 miles after delivery and was not present during inspection, test drive, or at the time the vehicle left our dealership. Regarding condition, the vehicle was fully detailed prior to delivery, and no concerns were raised by the customer at the time of pickup. Had any cosmetic or cleanliness issues been mentioned, we would have addressed them immediately. Although this vehicle was sold as-is, we still worked with the customer once the issue arose. Because the customer was not local and preferred to use their own repair facility, we agreed to that request and reimbursed them $1,500 toward the repair—despite having no obligation to do so. We stand behind our inspection process and our commitment to treating customers fairly. We regret that this situation occurred, but we strongly disagree with the claim that the issue was known or intentionally concealed. Our goal is always transparency and doing the right thing when unexpected issues arise. If the customer has any remaining concerns, we encourage them to contact us directly so we can continue the conversation.
Very friendly service, great value and delivered as
Very friendly service, great value and delivered as promised. I am a returning customer and will recommend.
Very friendly service, great value and delivered as
Very friendly service, great value and delivered as promised. I am a returning customer and will recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Joe! We're thrilled to hear that you experienced friendly service and great value at Ryan Auto Mall Chevrolet of Buffalo. We truly appreciate your loyalty as a returning customer and your willingness to recommend us. We look forward to serving you again in the future! Sincerely, The Ryan Auto Mall Chevrolet of Buffalo team
Everybody I dealt with has been friendly informative in
Everybody I dealt with has been friendly informative in my opinion treat you almost like family, which is great and that’s why I have all my maintenance done there as well as buying both my trucks from you guys
Everybody I dealt with has been friendly informative in
Everybody I dealt with has been friendly informative in my opinion treat you almost like family, which is great and that’s why I have all my maintenance done there as well as buying both my trucks from you guys
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We truly appreciate your kind words about the team at Ryan Auto Mall. We're thrilled to hear that you feel treated like family and that you've chosen us for both your truck purchases and maintenance services. We look forward to continuing to serve you in the future! Sincerely, The Ryan Auto Mall Chevrolet of Buffalo team
Hello, thank you for your kind words and this wonderful review! We hope you have a great day!
Friendly people with great service I have dealt with
Friendly people with great service I have dealt with them for over 5 years without any dissatisfaction. Strongly recommend them!
Friendly people with great service I have dealt with
Friendly people with great service I have dealt with them for over 5 years without any dissatisfaction. Strongly recommend them!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We truly appreciate your trust in Ryan Auto Mall Chevrolet of Buffalo over the past five years. It's wonderful to hear that you’ve had such positive experiences with our team. We look forward to continuing to provide you with great service in the future. Your strong recommendation means a lot to us! Sincerely, The Ryan Auto Mall Chevrolet of Buffalo team
John Hendrickson was very kind, knowledgeable, and
John Hendrickson was very kind, knowledgeable, and respectful. He knew a lot about the vehicle, had it ready for a test drive and even showed me how features worked.
John Hendrickson was very kind, knowledgeable, and
John Hendrickson was very kind, knowledgeable, and respectful. He knew a lot about the vehicle, had it ready for a test drive and even showed me how features worked.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that John provided you with such a positive experience at Ryan Auto Mall Chevrolet of Buffalo. His knowledge and dedication to customer service are truly valued. We hope to see you again for your next visit! Sincerely, The Ryan Auto Mall Chevrolet of Buffalo team
Fantastic Experience.
Fantastic Experience. Easy to work with the entire team and absolutely love the RAM Rebel
Fantastic Experience.
Fantastic Experience. Easy to work with the entire team and absolutely love the RAM Rebel
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We’re thrilled to hear that you had a fantastic experience with our team at Ryan Auto Mall Chevrolet of Buffalo and that you love your RAM Rebel. We appreciate your kind words and look forward to serving you again in the future! Sincerely, The Ryan Auto Mall Chevrolet of Buffalo team