AutoNation Buick GMC Park Meadows

Great service department. I bring in my truck regularly for routine service (oil changes, etc) and they get it turned around very quickly. They always wash your car afterwards as well which I really appreciate. I like the service department at this dealership so much I'll probably end up buying my next truck from them.

WORST SERVICE EXPERIENCE OF MY LIFE (I really don't write reviews like this but there haven't been many occasions where I was treated this badly as a paying customer.) I brought my Acadia in for an oil change and to check out my fan that was running more than normal. I had an appointment scheduled on a Friday at 10:30 and was told the car would be ready by 4. Shortly before then I got a call from the rep (I believe his name was Joseph) letting me know that it wasn't quite done yet and quoted me the price to fix the issue causing the fan to run (it needed a new water pump.) He said they would do their best to get it done that night but if nothing else it would be done early Saturday. A bit annoying but I appreciated the communication. That's where things went awry... After not hearing anything all morning I called at 11:30 to check in on my car. I was told then that it would be done by "early afternoon". After seeing the early afternoon come and go I called again at 3:30 to check again and was told it would be ready in 30 minutes. I showed up an hour later and was met with a smug "it's not ready yet" from the rep there (I didn't get her name but she has dark hair and sits at the desk/station on the far left.) When I told her that I was told it would be done in 30 minutes an hour ago she blankly stared at me like I was inconveniencing her before going to check with the technician. After having to sit and wait ANOTHER 45 MINUTES I was told that it was finally done. No apologies for my car being over 24 hours after what was promised other than "the tech had to test drive the car after putting everything back together." I was presented the bill from another female rep (I didn't get her name either, I was a little busy trying to keep my composure due to the building frustration) I discovered that I was charged $85 more (on top of an already $750+ bill) than what was quoted to me on the phone the day before. "Those are the taxes that we can't calculate before everything is complete." Upon further review it looks like there were $25 in taxes, which is reasonable but there was an additional $59.99 for "Shop Materials and/or Misc Supplies." So now I've been lied to, treated terribly and now price gouged and without my car an extra 24 hours. This all could have been mitigated by using basic communication and communication skills (which, in fairness I did receive the first day from Joseph.) As a result, AutoNation, you've taken the last $854.61 you will ever take from me. You're Fired!

If you want to be treated as a number and not a person, this is the perfect place for you. Unprofessional, rude, and shady handling of business.

dedicated staff start to finish on my purchase. sales staff to finance dept. seemed to cherish the business as friends and not just as a customer. the follow up after the sale was also first rate.

Mike was super easy to work with on my GMC Acadia Denali purchase and trade in. Super efficient and no issues with anything during the purchase. On top of that, I had to pick up kiddos so was under time constraints and Mike and everyone else involved were very respectful of my time. This was a super easy purchase and trade in and I have already recommended AutoNation to a couple of my buddies.

It is our third DENALI that we bought from this dealership and the salesman was very much helpful and knows all the detail that were asked. Thank you so much.

I searched and searched for the right truck, at the right price with the right trade in value. This went on for several weeks and finally I reached out to your dealership. You guys were fantastic, especially on the fact that it was the day before Christmas eve. Wow..In 2 hours we located the right truck, at the right price and the trade in was settled. Picked up the truck the next morning and was at the dealership for an hour and it was done.... What a Great team you guys have!

I brought my car in to have a travel safety check it was completed and ready at the time promised. Staff was friendly and professional.

This was hands down the best car buying experience I've had in 20 years. As a woman, I was treated with respect throughout the whole process. Personally, I loved the no haggling back and forth which always causes so much anxiety. Also, the deal took a record breaking 2 hrs from start to finish. I hope I have as good of luck with my new car as I did at Auto Nation!

Outstanding experience in all aspects from sales to service and follow up.