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Tappahannock Chevrolet

(87 reviews)

Reviews

(87 reviews)

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They never contacted me in return of my inquiry. Not sure this dealer is interested in my potential purchase.

They never contacted me in return of my inquiry. Not sure this dealer is interested in my potential purchase.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

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Mike was excellent. Steve was excellent and so was Matt Mike went above and beyond to help us out and we really appreciated it. We thank him so much.

Mike was excellent. Steve was excellent and so was Matt Mike went above and beyond to help us out and we really appreciated it. We thank him so much.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The experience was great! Thanks Mike Johnson, and Matt for all the help y'all gave me.

The experience was great! Thanks Mike Johnson, and Matt for all the help y'all gave me.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I will never by another vehicle from Tappahannock Chevrolet again. They try to hide all damage and issues with used vehicles. Sales Manager Jeff was extremely unprofessional and reliable. They promised my son a second key for his used truck and never follower thru. Took several visits to take delivery of truck. This was my son's first vehicle purchase, and they failed miserably at making it a joyous occasion, Beware.

I will never by another vehicle from Tappahannock Chevrolet again. They try to hide all damage and issues with used vehicles. Sales Manager Jeff was extremely unprofessional and reliable. They promised my son a second key for his used truck and never follower thru. Took several visits to take delivery of truck. This was my son's first vehicle purchase, and they failed miserably at making it a joyous occasion, Beware.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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I had a wonderful experience with Greg Higgins and Debbie Jenkins. I was apprehensive about trading out of my 2010 Equinox, and the new one seemed overwhelming with the technology. Greg went over my new car patiently with me and has been responsive when I've called with more questions. I haven't had a chance to drive it much, but I do love my new Equinox!

I had a wonderful experience with Greg Higgins and Debbie Jenkins. I was apprehensive about trading out of my 2010 Equinox, and the new one seemed overwhelming with the technology. Greg went over my new car patiently with me and has been responsive when I've called with more questions. I haven't had a chance to drive it much, but I do love my new Equinox!

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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MIKE JOHNSON STAYED LATE MONDAY TALKING TO ME ABOUT THE HUMMER YOU HAVE , HE WAS VERY POLITE, WELL INFORMED AND HELPFUL, I'LL BE BACK TO LOOK AT THE HUMMER YOU HAVE TOMORROW 1/14, 2026

MIKE JOHNSON STAYED LATE MONDAY TALKING TO ME ABOUT THE HUMMER YOU HAVE , HE WAS VERY POLITE, WELL INFORMED AND HELPFUL, I'LL BE BACK TO LOOK AT THE HUMMER YOU HAVE TOMORROW 1/14, 2026

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Greg Hines was a awesome salesman, Steve in finance awesome, Brian Hodges and his team awesome and of course the man that keeps all the vehicles shining for them Daniel

Greg Hines was a awesome salesman, Steve in finance awesome, Brian Hodges and his team awesome and of course the man that keeps all the vehicles shining for them Daniel

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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No hassle sale and kept thier word on what was discussed. Mattison did a great job.

No hassle sale and kept thier word on what was discussed. Mattison did a great job.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Very Unprofessional & rude employees! Never again! They sold me a lemon & the service department is horrible! They can’t even put the tires on right or the sensors! I wish I could sue them for all the emotional damage they have caused! But instead I have to use that money to fix this lemon! Do yourself a favor and stay far away from this place!

Very Unprofessional & rude employees! Never again! They sold me a lemon & the service department is horrible! They can’t even put the tires on right or the sensors! I wish I could sue them for all the emotional damage they have caused! But instead I have to use that money to fix this lemon! Do yourself a favor and stay far away from this place!

Rating breakdown (out of 5):
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Buying process
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Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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The price of van was way over priced, I didn't even bother to visit the dealership

The price of van was way over priced, I didn't even bother to visit the dealership

Rating breakdown (out of 5):
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Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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