Fury Ford Waconia

My whole experience was awful. Dropped off my truck at the service center and told me I would have a car available. No car available, no shuttle available and after all that, told me they didnt have the parts in stock! I waited to have service done, why would I bring it in there and not have a truck for 2 more weeks with no loaner car. Don't go to Waconia Ford

Kevin the Service Manager at Fury Ford went over and beyond helping us when we had an unexpected issue with our Ford Edge. It was 5:30pm Friday night ... they close at 6pm. We are from ND and the great service and kindness he showed us was exceptional ... outstanding! Thank you Kevin

Make sure you double check the prices before you make a trip. I was shopping for a vehicle advertised for 15,592. I spoke with two different sales reps throughout the entire day. I asked plenty of questions and had them explain the difference between the two trims. Both reps were fully aware of the trim I was interested in. Got home that evening, pulled up the car and the price jumped to 18,472. I sent a picture of the first price advertised to the sales manager per request. She then stated "I don't even have the log in to cars.com, I don't know what happen." The do have other cars for sale on cars.com and all the pictures of this vehicle were uploaded. Not sure why the log in would magically vanish and how the pictures of Waconia's vehicle would get uploaded? I'm sure glad I didn't drive 7 hours. Waconia needs to double, triple check before they advertise their prices.

Friendly, helpful, responsive. Comfortable facility, good coffee, good cars. I feel fortunate to have such a high quality, trustworthy dealership close to my home. I would go out of my way to deal with these folks.

Tim found me the mustang I wanted in California and had it shipped to his dealership, everything was really great, fast and easy, great people working there, I would recommend it to everyone

Bought a great used 2015 Taurus from Mike. No pressure. Great people. Absolutely recommend this dealership. Needed some minor work done and it was handled promptly with no hassles whatsoever.

I went to look at a vehicle sales manager who I ask for was busy , so waited until sales Ron Wagner ( Big Dady) got in and said would like to drive the 2016 ford exporer that was on the lot, and then he knew I just wanted to drive it, so waited a little longer walked back to his desk and said do you still have it and said yes I can I drive the vehical and he said let me get the key's and let me drive the vehicle, by myself , let me mention that know him a little, he ask me how liked the vehicle when I got back from test driving it and though he kinda knew that I might not buy the vehicle , he was very easy going said Iam glad that you licked driving the vehicle, even though I had a few things that I didn't like about the vehicle, I gave him a hard time about all the sales awards on his desk, if they just copies and he took it personally I said I was just kidding, but I must say when you have salesman who has 20 years selling vehicles who is laid back as Ron, a desk full of sales awards this guy knows what he is doing and with out being pushy or worried that he sell a car, he is confident in his ablity sell a vehicle even though he is commision salesman , he knows if you don't buy from him he will be able to sell to someone thus he laid back and will not be pushy and, I other salesmen at this dealership and are and don't have ability to be easy going as Ron , also have ask him many different questions on various vehicles and he is very knowledgeable about ford vehicles , so if you are in the market for a new or used vehicle, or just need information about a vehicle, you might want give him a try.

I brought my ford fusion into the service department for my sunroof to be fixed and also mentioned a squeaky front end. I was told my 4 lower control arms needed to be replaced and it would cost me $1400. I decided to take it to my own mechanic figuring it would be cheaper and was then told all of my control arms were fine and nothing was wrong with my front end. Thankful i decided to get a second opinion and saved myself $1400.

I purchased a 2012 Ford Fusion from Waconia Ford on May 27th, 2016. I was told at the time of purchase that my car came with a 30 day bumper-to-bumper dealer warranty. With that information I let my guard down a little. I thought, "I'm covered, if after I drive the car for a few days and I discover a problem, I'll bring it back and they will take care of it. WRONG!!!! About 2 hours after taking delivery of the car I discovered a problem with the passenger side seat track. I promptly reported the problem to my sales consultant, Scotty Lillenthal, and he instructed me to bring the car in to be looked at. In the mean time the inside driver's door latch broke. I returned my car to Waconia Ford on 6-22-2016 (within the 30 day warranty period) to have these problems addressed. I was informed by Ashley Read (very nice, friendly, and helpful person) in service that the warranty would cover the door latch ($45 part + labor), but that their warranty would NOT cover the faulty passenger side seat track ($950 part + labor. Total quoted cost of repair, $1,245). The used car department volunteered to contribute $300 to the cost of the repair, which still leaves me with a $945 bill to fix a problem that existed BEFORE I bought the car!! I told them I would fix the problem myself with used parts and they gave me a check for $150 to put toward the repair parts. Just because they tell you the vehicle is covered by a 30 day dealer warranty, DO NOT assume that you are safe. When purchasing a used vehicle from Waconia Ford, CAREFULLY inspect EVERYTHING, and do not expect this "30 day warranty" to cover you for anything. Maybe it will, but maybe it won't.

Aly Butler was very courteous and helpful and it wasn't at all stressful