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Fury Ford Waconia

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (253 reviews)
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–6:00pm 7:00am–6:00pm
Saturday 8:00am–5:00pm Closed
Sunday Closed Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (253 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fury Ford Waconia from DealerRater.

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My whole experience was awful. Dropped off my truck at the service center and told me I would have a car available. No car available, no shuttle available and after all that, told me they didnt have the parts in stock! I waited to have service done, why would I bring it in there and not have a truck for 2 more weeks with no loaner car. Don't go to Waconia Ford

My whole experience was awful. Dropped off my truck at the service center and told me I would have a car available. No car available, no shuttle available and after all that, told me they didnt have the parts in stock! I waited to have service done, why would I bring it in there and not have a truck for 2 more weeks with no loaner car. Don't go to Waconia Ford

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, Your experience with our Service Team is very important to us. We would appreciate the chance to speak with you about the communication you received regarding the parts needed for your repair. Whenever you can, please give us a call so we may discuss this. Thank you, Fury Ford Waconia Team (612) 474-1014

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Kevin the Service Manager at Fury Ford went over and beyond helping us when we had an unexpected issue with our Ford Edge. It was 5:30pm Friday night ... they close at 6pm. We are from ND and the great service and kindness he showed us was exceptional ... outstanding! Thank you Kevin

Kevin the Service Manager at Fury Ford went over and beyond helping us when we had an unexpected issue with our Ford Edge. It was 5:30pm Friday night ... they close at 6pm. We are from ND and the great service and kindness he showed us was exceptional ... outstanding! Thank you Kevin

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Great to hear about your experience at Fury Ford Waconia. Our team takes pride in helping customers, and it's wonderful to know we made a positive impact during your visit.

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Make sure you double check the prices before you make a trip. I was shopping for a vehicle advertised for 15,592. I spoke with two different sales reps throughout the entire day. I asked plenty of questions and had them explain the difference between the two trims. Both reps were fully aware of the trim I was interested in. Got home that evening, pulled up the car and the price jumped to 18,472. I sent a picture of the first price advertised to the sales manager per request. She then stated "I don't even have the log in to cars.com, I don't know what happen." The do have other cars for sale on cars.com and all the pictures of this vehicle were uploaded. Not sure why the log in would magically vanish and how the pictures of Waconia's vehicle would get uploaded? I'm sure glad I didn't drive 7 hours. Waconia needs to double, triple check before they advertise their prices.

Make sure you double check the prices before you make a trip. I was shopping for a vehicle advertised for 15,592. I spoke with two different sales reps throughout the entire day. I asked plenty of questions and had them explain the difference between the two trims. Both reps were fully aware of the trim I was interested in. Got home that evening, pulled up the car and the price jumped to 18,472. I sent a picture of the first price advertised to the sales manager per request. She then stated "I don't even have the log in to cars.com, I don't know what happen." The do have other cars for sale on cars.com and all the pictures of this vehicle were uploaded. Not sure why the log in would magically vanish and how the pictures of Waconia's vehicle would get uploaded? I'm sure glad I didn't drive 7 hours. Waconia needs to double, triple check before they advertise their prices.

Rating breakdown (out of 5):
Customer service
Buying process
1.0
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Friendly, helpful, responsive. Comfortable facility, good coffee, good cars. I feel fortunate to have such a high quality, trustworthy dealership close to my home. I would go out of my way to deal with these folks.

Friendly, helpful, responsive. Comfortable facility, good coffee, good cars. I feel fortunate to have such a high quality, trustworthy dealership close to my home. I would go out of my way to deal with these folks.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Tim found me the mustang I wanted in California and had it shipped to his dealership, everything was really great, fast and easy, great people working there, I would recommend it to everyone

Tim found me the mustang I wanted in California and had it shipped to his dealership, everything was really great, fast and easy, great people working there, I would recommend it to everyone

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Exactly what I wanted! Drove away with my new car the same day! Thank you Ron and Brandon and Collin for the excellent service. Will definitely refer you to others.

Exactly what I wanted! Drove away with my new car the same day! Thank you Ron and Brandon and Collin for the excellent service. Will definitely refer you to others.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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The people at Waconia Ford were very helpful and no high-pressure tactics. Very easy to deal with. Thanks for the help and service today!

The people at Waconia Ford were very helpful and no high-pressure tactics. Very easy to deal with. Thanks for the help and service today!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Everyone we saw was really helpful and easy to work with! From the test drive to the purchase it was a great experience with the dealership.

Everyone we saw was really helpful and easy to work with! From the test drive to the purchase it was a great experience with the dealership.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Ron helped me out and sold me my truck. It was no hassle or pressure, the other guys that helped out were nice as well. Just trying to help me find a good vehicle.

Ron helped me out and sold me my truck. It was no hassle or pressure, the other guys that helped out were nice as well. Just trying to help me find a good vehicle.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Every item discussed,was very well explained. The car buying experience went well. John was great to work with. He really cared about good deal for us.

Every item discussed,was very well explained. The car buying experience went well. John was great to work with. He really cared about good deal for us.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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