Reviews
Escalade Purchase
Overall good service. I would recomend. The sales person was a little inexperienced in terms of customer care and lacked initiative at times. But overall was a nice guy and the staff was patient.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We really appreciate your feedback, Jacob. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won't hesitate to reach out to us.--Your Friends At Morrie's Cadillac
BEWARE! No parts for new cadillacs. waiting 5 mos.
They've had my brand new XT4 car for FIVE months and can't get the part to fix it. They should either refund me for 4 months (no repair should take longer than a month) or add 4 months on the end of my lease at no charge. They keep pushing me off and no one will take responsibility for this. I've paid $2500 without being in my new car so far.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Heidi, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you've mentioned do not live up to our standards. If you are open to contact, please reach out to us at gvcadillac.feedback@morries.com.
Brian Buggs
Best car buying experience ever. When I called Dallas, my sales guy answered and acknowledged me right away. He had everything ready when I arrived. He even had other Sales guys come over and offer help. The GM even stopped by and said hello. Very comfortable atmosphere, Vanessa was great in financing. I will utilize your facility for all of my service needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.--Your Friends At Morrie's Cadillac
user of XT5
Customer service staff is super friendly and thoughtful, I was one hour early than that of scheduled time, no problem, I got my car serviced in one hour, done! Derek is super!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don't hesitate to reach out to us for anything else. Thank you for choosing Morrie's Cadillac's Service Department.--Your Friends At Morrie's Cadillac
CT6 Service
Team did an awesome job. Appreciate both the Service Adviser and Shuttle Driver. Both were professional, friendly and helpful. Definitely will recommend dealership. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. --Your Friends At Morrie's Cadillac
An electrical issue dash lights went out.
Good people to deal with they serviced a recall . Test drove the vehicle and washed it. They didn’t find the issue but they tried.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.--Your Friends At Morrie's Cadillac
Oil Change and filters
Always a great experience! They show that they truly care about me.. The feedback is up front and honest... I recommend Morries to anyone looking for a vehicle or service needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. --Your Friends At Morrie's Cadillac
Outstanding Service Department!
Dan in the service department did an outstanding job of communicating the process and timelines of our repairs. We highly recommend Morrie’s Cadillac and will continue to purchase our vehicles from this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you.--Your Friends At Morrie's Cadillac
Linda
Excellent experience! No pressure! Had the exact car I wanted at a great price. Jabari and Vanessa were very professional and extremely nice! Morries was recommended by a friend and I will definitely recommend them to others!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and we're glad to hear that was the case for you on your recent visit to Morrie's Cadillac. Thank you so much for your business and please let us know if there's anything else we can do for you.--Your Friends At Morrie's Cadillac
Battery and electrical systems went haywire .
My car was towed to Morries after 8 pm and was look at the following morning and the car was aready by 1 pm. We Loved they washed and dried our car too!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marcia, we are glad to hear you enjoyed your recent visit to our service department. At Morrie's Cadillac we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash!--Your Friends At Morrie's Cadillac