Reviews
Very Positive Overall Experience
I just purchased my third new Cadillac from Key in the last four years (two XTS and an XT5). Both Lisa and Brian made the purchase process very positive. They sought to accomplish getting the car I really wanted, even if it required going thru another dealer, and providing a very fair and competitive price. Brian also did a nice job getting all the settings on the new car set to meet our preferences. Overall a very positive experience. I wish everyone could have a similar positive experience when buying a new or used car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300
Recent great experience leasing our third car
Absolutely would recommend this dealership to my friends and family - outstanding customer service and very professional staff members. Easy to work with, politely attentive.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We cannot thank you enough for your wonderful review of Key Cadillac and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300
Great dealership
This is what an automobile dealership should be like- great people, very knowledgeable and professional, willing to spend the time it takes to give exceptional service. Special shout out to Penni Westrum-absolutely outstanding. Reminds me of what life used to be like.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We really appreciate your feedback, Dick. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won't hesitate to reach out to us. Best, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300
Customer
Very Friendly and respectful sales staff. No high pressure sales. Enjoyed working with Pennie. She was very thoughtful and through going over all the features and how they work.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300
Great experience!
I went in looking to upgrade to a newer pre owned vehicle and Ian went above and beyond to help me leave with the car I wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sergio, thank you so much for visiting us and for leaving such great feedback. We are so happy we could match you to the right vehicle and put you behind the wheel of your new car. We hope to see you back for scheduled maintenance or anything else we can help you with! Best, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300
Kind, Caring and Thorough!
After a recent accident that totaled my car, Gerry and team helped my find the next car for us. They spent extra time, making sure that I made my best choice. This is our 4th vehicle from Key and they’ve been extraordinary in their customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Juleen, thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Key Cadillac. We are so glad you're safe after the accident and can't wait to see you for your next servicing appointment! Best, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300
Joe and Sally Ruffenach
3rd vehicle that we have purchased from key (Deville, Eldorado and new xt5). Penni Westrum, Ryan, GSM Lisa Jensen, Gerry , Mary in service and all the folks at Key Cadillac are tip-top. Micheal Stanzak, dealer , took time to wish us well. Not too many places have this level of customer care.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300
2nd vehicle in less than 4 months
I just bought my 2nd vehicle in less than 4 months from Key Cadillac. I said it was worth the 95 mile drive the 1st time, and even more so the 2nd time. The team at Key Cadillac were again on top of their game. My vehicle was ready when I arrived, and the paperwork was painless and fast. It is too bad not all places operate on such a professional level. Brian in sales and Ryan in Finance really took care of me. I will say it again what a great team!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Helen, thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Key Cadillac. We can't wait to see you for your next servicing appointment! Best, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300
Great buying experience
I worked with Ian and he was great to work with. Found a good car for my mother and the paperwork process was very quick! Many thanks!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We can't thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Best, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300
Buick LaCrosse
Everyone was friendly. They were all knowledgeable. They answered all of our questions. They were all professional. We are very happy with our "new car".
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300