Key Cadillac

Needed a new battery as old one too weak to start the car. With help of AAA the car started and was driven directly to Key Cadillac. In a short while the new battery was installed and the car was back in the garage. No appointment --- just courtious and fast response to an unanticipated emergency. Thanks, Key cadillac!

Absolutely FANTASTIC! I used to have my Escalade serviced at another dealership in MN and changed to Key because I am so pleased with their service.

As always...Mary my service advisor went above and beyond. Didn't have an appointment, but she took care of not only my annual maintenance but the slow leak in a tire, etc., etc. Key's service and Mary is why I'll continue purchasing my Cadillacs there

I was assisted by Dan in the Service Department. He has "EXCEPTIONAL" customer service skills. The part that my car needed was not in stock / I am back today and was assisted initially by Jason and then by Dan. Jason mentioned a RECALL and he said that they would ALSO be able to take care of this today as well as the Driver Assist System. I hope that my car will be completed and ready for pick-up today. I would definitely recommend Key Cadillac to friends and family.

Excellent Service- Friendly staff- my vehicle was returned to me cleaned up and looking great. Jason was very friendly and knowledgeable. Thank you!

First class service beginning to end; car appt. was on time, waiting area was wonderful (thanks for the coffee and rolls), car was completed ahead of schedule, washed,.... all personnel professional and friendly.

VERY FRIENDLY AND HELPFUL EXPLAINED THINGS SO I COULD UNDERSTAND AND ANSWERED ALL MY QUESTIONS GAVE ME A LOANER CAR BETTER THAN THE ONE I WAS DRIVING

The transmission on my DeVille was slipping and needed major repair. The work took significant time to complete and a "loaner" was cheerfully provided for use during that time. In addition, a multi-point inspection identified additional issues; the shop notfied me of those and with my consent they too were fixed. When I retrieved the DeVille it had been cleaned inside and out --- to the extent that it appeared to have been detailed. I knew this trip to the agency would be expensive but I am completely satisfied and feel that I made a wise investment in having this work done by the professional staff that I have come to know and appeciate at Key Cadillac.

I've been a customer of Key Cadillac for more than 30 years and have always been treated very nicely and efficiently.

Really fast service. Attendants are really courteous. I would pay more attention to the carpeting and cleanliness of your guest lobby. Not as up to date as your competition for a luxury auto dealer.