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Luther Brookdale Toyota

(2,803 reviews)
Visit Luther Brookdale Toyota
Sales hours: 8:30am to 8:00pm
Service hours: 6:45am to 9:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 6:45am–9:00pm
Tuesday 8:30am–8:00pm 6:45am–9:00pm
Wednesday 8:30am–8:00pm 6:45am–9:00pm
Thursday 8:30am–8:00pm 6:45am–9:00pm
Friday 8:30am–6:00pm 6:45am–6:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2014 state dealer award
View 9 awards
2014 state dealer award 2014 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (763) 515-2151 (763) 515-2151
Used (763) 515-9038 (763) 515-9038
Service (763) 515-8150 (763) 515-8150

Reviews

(2,803 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Luther Brookdale Toyota from DealerRater.

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Oil change and tire rotation

I had a routine oil change and tire rotation done. I also had a remote start added to my 4Runner. Everything went smooth. Everyone I talked to was very polite and knowledgeable. Great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Best Dealership experience

After having a very disappointing experience at another dealership where I felt unheard and not valued, I was amazed at the quality of service that James provided to us. James is warm and utterly professional. He made the all experience smooth and personable. He is very knowledgeable and efficient but also relatable and has a contagious good mood ! Will definitely be coming back for my second vehicle and will gladly recommend !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Oil Change and Rotation

The service was performed on the exact time of the appointment. The service adviser was polite, caring ,showed me to the lounge, told me how long the service would take. Explained that everything looked good and what they had inspected. The service was performed in less time than what I expected. Also, it is nice to walk out to a clean car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Wonderful service!

Tim O. did an excellent job explaining the RAV4 and all its features and he made it easy to follow and understand. He also made the financing process as easy and painless as possible!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Always a great experience

My wife and I have been leasing vehicles from Toyota city for 20 years. Ron Murray is an outstanding general manager. Sales staff and mechanics also flawless..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service, friendly people.

I had a wonderful experience working with salesman Bill and Bob in financing. They took the time to help me find an awesome suv and the financing was a quick process and a great price! This dealership aim to please! I can’t wait to refer my family and friends to Luther Brookdale Toyota! Thanks again Carol

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

New Car

Went in planning to buy a used car and left with an amazing new car that was still in my price range. Great customer service. They worked with me and took the time to explain all of the different aspects of the cars I looked at as well as the packages I could get in terms of warranty and payment options.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Quick and Easy

Came in to lease a Rav4. I spoke to the sales representative, Tim O, and he got me all squared away in a timely manner. The sales/finance staff respected my decisions when i declined all upsells of accessories/coverage. My advice is to go see Tim O if you want a stress free buying process!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

A great vehicle purchasing experience

I wanted a replacement for my 9 year old Prius. I shopped at Luther Brookdale Toyota for the first time. Bruce Smith facilitated our decision making process with lots of information and patience. Weeks later when we had our new vehicle in hand, Brookdale Toyota made the paperwork quick, smooth, and painless. A very pleasant experience start to finish.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent service

I have leased vehicles from several different Toyota Dealerships but Luther Toyota Brookdale has given me the best service. Robert.Loretz is an excellent salesman

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.