Reviews
Oil change and tire rotation
I had a routine oil change and tire rotation done. I also had a remote start added to my 4Runner. Everything went smooth. Everyone I talked to was very polite and knowledgeable. Great experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Best Dealership experience
After having a very disappointing experience at another dealership where I felt unheard and not valued, I was amazed at the quality of service that James provided to us. James is warm and utterly professional. He made the all experience smooth and personable. He is very knowledgeable and efficient but also relatable and has a contagious good mood ! Will definitely be coming back for my second vehicle and will gladly recommend !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Oil Change and Rotation
The service was performed on the exact time of the appointment. The service adviser was polite, caring ,showed me to the lounge, told me how long the service would take. Explained that everything looked good and what they had inspected. The service was performed in less time than what I expected. Also, it is nice to walk out to a clean car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wonderful service!
Tim O. did an excellent job explaining the RAV4 and all its features and he made it easy to follow and understand. He also made the financing process as easy and painless as possible!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Always a great experience
My wife and I have been leasing vehicles from Toyota city for 20 years. Ron Murray is an outstanding general manager. Sales staff and mechanics also flawless..
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service, friendly people.
I had a wonderful experience working with salesman Bill and Bob in financing. They took the time to help me find an awesome suv and the financing was a quick process and a great price! This dealership aim to please! I can’t wait to refer my family and friends to Luther Brookdale Toyota! Thanks again Carol
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
New Car
Went in planning to buy a used car and left with an amazing new car that was still in my price range. Great customer service. They worked with me and took the time to explain all of the different aspects of the cars I looked at as well as the packages I could get in terms of warranty and payment options.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Quick and Easy
Came in to lease a Rav4. I spoke to the sales representative, Tim O, and he got me all squared away in a timely manner. The sales/finance staff respected my decisions when i declined all upsells of accessories/coverage. My advice is to go see Tim O if you want a stress free buying process!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
A great vehicle purchasing experience
I wanted a replacement for my 9 year old Prius. I shopped at Luther Brookdale Toyota for the first time. Bruce Smith facilitated our decision making process with lots of information and patience. Weeks later when we had our new vehicle in hand, Brookdale Toyota made the paperwork quick, smooth, and painless. A very pleasant experience start to finish.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent service
I have leased vehicles from several different Toyota Dealerships but Luther Toyota Brookdale has given me the best service. Robert.Loretz is an excellent salesman
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
