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Luther Brookdale Toyota

(2,803 reviews)
Visit Luther Brookdale Toyota
Sales hours: 8:30am to 8:00pm
Service hours: 6:45am to 9:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 6:45am–9:00pm
Tuesday 8:30am–8:00pm 6:45am–9:00pm
Wednesday 8:30am–8:00pm 6:45am–9:00pm
Thursday 8:30am–8:00pm 6:45am–9:00pm
Friday 8:30am–6:00pm 6:45am–6:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2014 state dealer award
View 9 awards
2014 state dealer award 2014 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (763) 515-2151 (763) 515-2151
Used (763) 515-9038 (763) 515-9038
Service (763) 515-8150 (763) 515-8150

Reviews

(2,803 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Luther Brookdale Toyota from DealerRater.

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Excellent customer service

Tim is a great salesman and explain well with wonderful customer service experience . Had great experience at Luther Toyota I was able to find the car i needed and was done in the less than 3 hours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great customer service

I was very pleased with Preston in the service department. When I called with the information about my “dead” car not starting even though our trickle charger showed full charge, he suggested trying to jump it before calling a tow truck. He was right ! It started right up and I was able to avoid the cost of a tow and only needed a new battery. I was able to get my car back very quickly too. Thank you Preston and Luther Brookdale Toyota!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service manager, Steve took care of my concern without any.

I had a concern from a previous service appmt that went unnoticed. I could not prove what had possibly happened. Steve, the service manager, listened to my concern and with out judgement took care of the problem. He made me feel like a valued customer. With people and service like that, I will be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Lynn Floyd was great!

Lynn made my process of lease return and new lease very easy. I would and do recommend him to friends and family. He is very knowledgeable and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Pick up of car

All was excellent except at the end. Driver who brought my car up left plastic car seat cover, paper mat and did not adjust side mirrors to its original position. I had to take care of these things.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

2019 Toyota Camry

I went in last Saturday to look at 2019 Toyota Camry's. Three hours after arriving I was driving away with a new car. They were easy to work with and have had multiple follow-ups since. Will go back the next time I'm in the market for a Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Purchase of a 2019 Highlander

People were helpful and friendly. They explained everything thoroughly, The sale moved along quickly. I have been a customer of Toyota City for 20 years and will return again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service

Did not have a appointment but stopped by for a oil change. They said hour and half. Took about hour. Love that they wash the car when done. To get a oil change for under $ 40 at the dealership is a great deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

2019 Toyota Camry

Did some homework before arriving at the dealership, helped make a smooth car purchase even smooter. Dealership was very nice, had free food while waiting to complete the transaction. Was in and out in about 3 hours, very impressed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good experience

Mark was a fantastic salesperson. He wasn’t pushy and did an excellent job of explaining the features of the vehicle and worked to get us a good deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.