Elgin Toyota

If you are purchasing a certified pre-owned vehicle from this dealership, confirm in writing before you sign that two sets of keys are included. We did not, and it cost us. We left our CPO purchase with only one set of keys — something we did not discover until we were walking out the door. Having purchased CPO vehicles from three other dealerships over the years, all of which provided two sets without question, we considered this standard for any transaction involving a certified vehicle. Moreover, the fact that only one key would be provided was not disclosed until we were leaving after signing the paperwork. When we followed up, the General Manager declined to provide a second set and offered no price adjustment. The cost of a replacement Toyota key now falls on us, even though we purchased a certified pre-owned vehicle at full price. The General Manager's response to a straightforward customer concern was dismissive, rude, and condescending, and it reflects poorly on how they treat buyers once the paperwork is signed.

If I could give less than 1 star I would. Absolute terrible humans own this auto dealership. Their service is even worse.

We’ve serviced our 2013 Highlander at Elgin Toyota for years, but this last visit was a huge disappointment. We were told the transmission needed repair and that the alternator could wait. After agreeing to the transmission repair (originally quoted at $2,700), we were charged $3,200 without notice. The very next night, the truck wouldn’t start due to the alternator and we were stranded. Another mechanic fixed the alternator for $400, and the car runs fine. Elgin Toyota later claimed we were told it needed immediate repair, which is untrue—I heard the conversation on speakerphone. Promised follow-up never happened. Poor communication, surprise charges, and no accountability.

Contacted them back in October asking for an otd price on an odyssey. They kept insisting I go in. Everyone knows dealerships waste time playing around so I wanted to make sure the price was right. My schedule doesn’t allow me to make a scheduled appointment. I said this to them. The van sat on the lot another 3 months before selling.

A lot of little things. The car I bought was good and at an okay price. There was no negotiation, very little given in trade. I asked if they could move my I-Pass sticker and was told no, that was for me to do. Then had to wait two hours for the finance guy... And I paid with a check. Why? The coffee area was gross and no one never came by and cleaned it up in the two hours that we waited. Is that a huge deal, no ... But it might be representative of the experience

Valeria at Elgin Toyota provided excellent service. She helped us buy two cars and made everything easy with her translation support. Highly recommend!

I just bought my second car from this dealership. Everyone I have dealt with here has been great to work with.

I had an amazing experience at this Toyota dealership! From the moment I walked in, everyone was friendly and professional. A big shoutout to Luis Varela who helped me find the perfect car. He was knowledgeable, patient, and really listened to what I was looking for. Thanks to Luis, I drove away in a great car that fits my needs and budget perfectly. I highly recommend this dealership—and be sure to ask for Luis!

I recently contacted the dealership to enquire breakdown the price for a car i am interested in unfortunately the representative i spoke with was unprofessional and dismissive so I don’t recommend doing with them

Went in for a simple oil change When I got home and really looked at the bill I find they added an extra 10% charge for "shop supplies" Why not "toilet paper" or "depreciation on the lifts" or "contribution to managers bonus". Very sad. I'll be telling everyone, just for fun. Silliest part is that the car is 13 years old and I started looking to replace it, and now they've lost me as a potential customer. Never got the shop report either, though that's irrelevant now.