Elgin Toyota

We have purchased a used 2025 Toyota Camry from Elgin Toyota in Illinois on 2/28/2026. On Friday, March 6, 2026, at approximately 11:50 AM, my husband, Timothy Bradac, left his place of employment (Amazon in Oak Creek). While traveling southbound on the interstate at highway speed, the rear bumper cover suddenly detached from the vehicle and flew off. He safely pulled off the interstate at approximately 12:26 PM and called me in a panic to explain what had happened. I immediately asked if he had struck any road debris or run over anything while driving. He confirmed that he had not. This occurred after the Highway 11 exit in Racine and before any Kenosha exits on the interstate. When Tim was still driving, he saw in his rear view mirror a semi-truck had run over the bumper cover, making it unsafe for him to retrieve any remaining pieces from the roadway. I instructed him to return home immediately and park the vehicle safely under our carport. Following this incident, I contacted two separate body shops to obtain repair estimates. Both shops expressed significant concern and stated they had never seen a bumper cover simply detach from a vehicle under normal driving conditions—especially on a recently purchased vehicle that should have been inspected prior to sale. One body shop owner specifically advised that we contact the dealership immediately, as this type of issue should not occur if the vehicle had been properly inspected. Frankly, I am extremely concerned and alarmed by this situation. We had been in possession of the vehicle for less than one week. If this had occurred during heavy traffic or rush hour, the detached bumper could have caused a serious accident or injury to other drivers on the interstate. For documentation purposes, I do have Ring camera footage showing the 2024 Toyota Camry leaving our home on the morning of March 6, 2026, at 6:19 AM with the bumper cover intact. Additional footage may also be available from Amazon in Oak Creek showing Timothy Bradac leaving work at approximately 11:50 AM with the bumper still attached. Interstate traffic cameras may also show the bumper detaching from the vehicle and being struck by a semi-truck at approximately 12:20 PM between the Highway 11 exit in Racine and the Kenosha exits. Given the seriousness of this situation, I would like answers regarding how this could occur on a recently purchased vehicle that was represented as inspected and safe to drive. I contacted the Dealer on Sunday 3/8/2026 via email and was told to bring in the vehicle for inspection. Tim and Jenna Bradac dropped off the vehicle at Elgin Toyota for inspection on 3/11/2026. We were given a free rental which I am grateful for. On 3/12/2026, service representative, Ron, who was fantastic, called me and said since the pre inspection was done, they would not pay for fixing this vehicle. I asked for the Manager to call me. I received a call from Manager, Joe Ballin, who said he was not liable. I explained that this is unacceptable that a critical safety component—the rear bumper—completely detached from the vehicle only six days after purchase, despite your claims that it was inspected and “fine.” This clearly demonstrates a preexisting defect and constitutes a breach of the implied warranty of merchantability under both Illinois and Wisconsin law. A vehicle sold in such a condition is unsafe for operation, placing both the driver and the public at significant risk. Any inspection report or verbal assurances do not absolve the dealership of liability for selling a defective vehicle. I requested for them to cover the charges associated, and Joe denied this request.

Back bumper cover flew off after 6 days of purchase on interstate. Major safety concern.

DO NOT BUY FROM HERE! This dealership has been an absolute nightmare to work with. They are so quick to blow up your phone and take your money but as soon as you need something from them, they are extremely hard to reach. They swear their customer service is top of the line, it is far from it. I had made a deposit on a new car and unfortunately I've been laid off 2 days later. My world turned upside down and I can no longer buy it. I've been trying to get my deposit back and Elgin Toyotas greed is insane. They refuse to give it back despite my unforeseen circumstances. They have no heart and no compassion for their customers. They much rather lose a long time customer than to do the right thing. Please don't fall for their fake generosity. Don't be a victim of getting two faced by this dealership. They will give you the coldest shoulder the moment they run off with your money. NEVER coming here again...Bob Keissami, Jesse Moreno, Mateen Malik shame on you for not helping me

They really stink at getting together Very bad salesman Trying to steal your trade in

If you are purchasing a certified pre-owned vehicle from this dealership, confirm in writing before you sign that two sets of keys are included. We did not, and it cost us. We left our CPO purchase with only one set of keys — something we did not discover until we were walking out the door. Having purchased CPO vehicles from three other dealerships over the years, all of which provided two sets without question, we considered this standard for any transaction involving a certified vehicle. Moreover, the fact that only one key would be provided was not disclosed until we were leaving after signing the paperwork. When we followed up, the General Manager declined to provide a second set and offered no price adjustment. The cost of a replacement Toyota key now falls on us, even though we purchased a certified pre-owned vehicle at full price. The General Manager's response to a straightforward customer concern was dismissive, rude, and condescending, and it reflects poorly on how they treat buyers once the paperwork is signed.

If I could give less than 1 star I would. Absolute terrible humans own this auto dealership. Their service is even worse.

We’ve serviced our 2013 Highlander at Elgin Toyota for years, but this last visit was a huge disappointment. We were told the transmission needed repair and that the alternator could wait. After agreeing to the transmission repair (originally quoted at $2,700), we were charged $3,200 without notice. The very next night, the truck wouldn’t start due to the alternator and we were stranded. Another mechanic fixed the alternator for $400, and the car runs fine. Elgin Toyota later claimed we were told it needed immediate repair, which is untrue—I heard the conversation on speakerphone. Promised follow-up never happened. Poor communication, surprise charges, and no accountability.

Contacted them back in October asking for an otd price on an odyssey. They kept insisting I go in. Everyone knows dealerships waste time playing around so I wanted to make sure the price was right. My schedule doesn’t allow me to make a scheduled appointment. I said this to them. The van sat on the lot another 3 months before selling.

A lot of little things. The car I bought was good and at an okay price. There was no negotiation, very little given in trade. I asked if they could move my I-Pass sticker and was told no, that was for me to do. Then had to wait two hours for the finance guy... And I paid with a check. Why? The coffee area was gross and no one never came by and cleaned it up in the two hours that we waited. Is that a huge deal, no ... But it might be representative of the experience

Valeria at Elgin Toyota provided excellent service. She helped us buy two cars and made everything easy with her translation support. Highly recommend!