I spent 2 hours on a Saturday night buying a car. They had a couple in the other room and they were using us against each other in the buying process.... They only went to one bank for my approval ( I have A + Credit). They wanted $5000 down due to being upside down. I said no, I won't do that. They let me walk out after I told them to keep checking other banks. They didn't go to any other banks and sold the car out from under me...after we had a written agreement. Obviously they were making more money off the other couple and did not care or even try to really sell the car to me. They just wanted the better deal they were getting from the other couple. When they called to tell me they sold the car to the other couple I asked them why they didn't continue going to other banks to lower the down payment they said they just didn't because they sold the car . That is horrible business! We had a written agreement and they did not keep their end of the bargain. Do not go there!
You were open on a late Saturday afternoon to do routine repair. Other people were ahead of me, so it took a fairly long time (an hour) to get done.
David from Molle contacted me as my lease was expiring. He had sales consultant Ronie, a Volkswagen certified master, contact me to schedule an appointment... to come in to look at cars. This was my second car purchase from Molle, so I was familiar with the dealership. Ronie made the experience easy and simple in purchasing my new car! She went through all of the awesome gadgets throughout the car. She also stated to contact her anytime for any questions or if I need to schedule my car for its scheduled maintenance. The process was simple, easy, and I'm driving my new car! Thanks again Molle, and a special thanks to David, Ronie and Troy!
The service people were very nice, greeted me courteously, and made this a good experience for me. My service appointment was completely timely.
Well, your service advisors are always terrific. I could probably go to an independent garage and pay less. But I feel more confident having VW trained... technicians work on my car.
I love the personal attention and the fact that the service guys love my beetle as much as I do! I feel like Nate and Chase really care about me and my... car and I trust them totally.
My car buying experience at Molle VW was comfortable and non-stressful. All promises were delivered and my specific car needs were met on time.
professional, timely, complete, car returned washed and vacuumed, waiting area clean and comfortable. service man was courteous, efficient. and accommodating...
The courtesy of the staff and promptness of service was excellent. I made an appointment but was greatful I dolidn't have too.
Efficient. Did not tag on unnecessary work. Chase explained the 40K service and satisfactorily answered all my questions. Shuttle service was also efficient.