Reviews
I purchased my first vehicle from this dealership on the
I purchased my first vehicle from this dealership on the 5th of June and the process *could not* have been more transparent and open. Cameron, Connor and France provided the smoothest experience I could have hoped for, and we were able to work out a great deal on a 15’ Camaro SS. I’m in the love with vehicle and they even delivered it and took care of some shop costs for me as it needed a little work on it going into the purchase. I can’t recommend them enough and I hope to be back in a few years to trade it in on another one! Walk in, ask for Cameron, prepared to be stunned with stellar customer service from everyone involved and walk out with the confidence that your hard earned money was spent well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Rick, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day! Best Regards, Amber Amarx (615) 861-8514
Great place to service your car.
Great place to service your car. The staff was very helpful and worked on our schedule.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're glad to hear our staff took such great care of you! Here at Nissan of Cool Springs, we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road! Regards, Mark Hepler (615) 790-2500
Purchased a new 2022 Pathfinder for my wife.
Purchased a new 2022 Pathfinder for my wife. Super friendly and knowledgeable staff! Great experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Cool Springs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Best Regards, Amber Amarx (615) 861-8514
Everyone is really nice and helpful.
Everyone is really nice and helpful. LJ is an amazing person to work with and is always there for you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Juan, your wonderful feedback and rating mean a lot to us. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care! Regards, Mark Hepler (615) 790-2500
From the moment we got there, he attended to us
From the moment we got there, he attended to us immediately. He was very patient and helpful, and he made our car buying experience go very flawlessly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your feedback about Nissan of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!
This is the worst dealer EVER!
This is the worst dealer EVER! Mark helper is a terrible manager and I will never come back. 4 plus hour waits for a oil change and the way he talks to his employees infront of customers is so rude and unprofessional! The advisor I was working with was being helpful and kind and this so called “manager” came over to rudely talk to him in front of me. I was taken back by how he spoke to his employee in front of me. I’ve bought many Nissans from this store and have had all my services here but I will never come back if that’s how this company allows management to talk to employees especially with customer ears listening. Disgusting!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi there, I would like to get some more details about your experience with us. Would you please give us a call at your earliest convince. The store number is 615-790-2500. Thank you, Amber Marx
These guys are totally lost!
These guys are totally lost! I bought a new vehicle and they can not get a new tag. They cannot keep their appointment schedules. I could go on and on…
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Doug, Thank you for taking the time to let us know about your experience. It was wonderful working with you to address your concerns. Please, let me know if you need any additional help! Thank you, Amber Marx 615-790-2500
The saler there Cameron is very responsible and checks
The saler there Cameron is very responsible and checks with me several times to see if my new car works well after sold me the car. It’s not my first time to communicate with vehicle salers, but he is the best one I have met so far. This also helped to leave me a good impression about Nissan Cool Spring.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Just like all others only out to make a sale.
Just like all others only out to make a sale. Really hope I didn’t purchase a lemon.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Lisa, It is our hope to set ourselves apart with superior customer service. If there is a specific concern, please contact us at your earliest convenience so we may better understand the situation. Thank you, Amber Marx 615-790-2500
Bishoy was a fantastic salesman and found me the perfect
Bishoy was a fantastic salesman and found me the perfect car for what I needed and more!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!