Reviews
Great Experience
Everyone from sales to service has been great. No regrets
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Our entire team works hard to get you the best deal. Thank you for your business
Buick Car
Keep Up The Good Work. Very Professional Service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
Good vibes only
Best buying experience we've ever had, all the guys who work here in any department are friendly and understanding. We will only shop here from now on
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Terricuts, we're so glad that we were able to go above and beyond your expectations! We appreciate and value your business, Thank you
awesome listening skills
Tom and Jesus were great listeners and took great care I everything I needed. I couldn't be happier with the service and commitment to customer satisfaction they they provided.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best customer service!
Best experience you will ever receive at a dealership! They go above and beyond for all their customers
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
horrible
Don't know where to start maybe I should start where the finance officer ghost wrote the contract then had me sign it stating it was something else when I caught on he tried to lie buyer beware is all I can say I only gave it one star cause that's the least I could give
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for reaching out. We feel there may be a bit of confusion surrounding your experience and we are certainly open to speaking with you further. There are a great deal of documents that need to be signed and reviewed and we would like to take a closer look at the details here. Thank you again. Sincerely, Tom Kastrati, General Manager "If you have a concern or a comment that needs to be addressed, please feel free to contact me directly." Terry D'Arcy - PH: (815) 725-5200
Great place!
As always we were so impressed with our service. Everyone there is so helpful and knowledgable. Luke and Jack helped us with looking at a newer vehicle and our options will the service manage took car of my car quickly and with ease. Great place to go for service and a new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Didn't fix my truck
They had my truck for three dates and could not fix in the issue.
- Customer service —
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ed, I am dismayed to hear that we were not able to resolve your service issue. I will be personally looking in to this immediately and will reach out to you once I have some additional context. Customer service and accuracy in service are very important to me and my entire team. If there's something that can be done we will make sure to take the steps to see this through. Sincerely, Chris Jett, Service Manager "If you have a concern or a comment that needs to be addressed, please feel free to contact me directly." Terry D'Arcy - PH: (815) 725-5200
Service advisor of the year
Brian Deutsch was by far the most amazing service advisor I have ever dealt with. He made everything be flawless and answered any question I've had. Chevrolet should make him service manager or trainer as he is the prime example of a great worker. He impressed me so much, I really feel he should be praised by service manager.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Best Service ever received
We are fortunate to have such a great dealership in our area who truly is customer oriented. My husband was constantly having issues with his 2006 Chevy HHR, and finally got fed up with poor service elsewhere and made the best decision of all to head to D'Arcy Buick where I bought my used 2007 Buick Lucerne last year in May. I had been taking my 1999 Buick Regal there for awhile before that. Now his car works like it was designed to, thanks to excellent technicians. No more red light saying the gas cap is an issue...it was much more than that!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase