Skip to main content

Berglund Toyota

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (130 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (130 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Timely service

Was greeted by service representative & service was performed in a timely manner. Other times I have had service performed @ Berglund have not been as good an experience. I was very happy with the experience this time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

100 % Satisfied

Customer Service was awesome. Employees went out of there way to help me and others with top-quality service, the inspection done at no cost since I purchased the car at Berglund. The.The reason i purchased Toyota Care Plus for my 2013 Corolla From Debra Vest with help from the male service rep. Not sure what he name was.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Excellent salesman and financing

Our salesman, Drew, was excellent. He had such a nice way about him, not pushy. The best we have ever had. The financial person was great also, saved us 1% over our financial institution.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Exceptionally helpful service advisor.

Our service advisor, Bill Miluszusky, was exceptionally helpful. We have owned Toyotas since forever and most service has been done at Toyota dealerships. However, as with most people, you approach that experience with a certain amount of trepidation. What service are they going to sell us now? Since moving to Virginia, we have had the pleasure of working with Mr. Milususky and without question I can say that he is the best. He is extremely knowledgeable and goes out of his way to be helpful. We continue to come back to Berglund for our service needs primarily because of him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

love our new 4 runner

had what I was looking for and the sales guy did not try to push it on me. he let us test drive and make sure this was what we were looking for...

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great job, needs better phone service!

I like the way the service director Mike handled my ticket & made sure evert bing I asked had gotten done. I had other service managers in the past would get one thing done, but then forget to put another thing that needed to be done on the ticket for the mechanic to fix. Your cashiers are also very friendly and also very professional. If they didn't know the answer to any of my questions then they would find out for me.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Fast service

Was pleased with the fast service and having the inspection done at no cost since we purchased the car at Berglund.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great experience!!!

I liked how friendly everyone was!!! The salesman Nate was very helpful. The finance manager Joyce was a total sweetheart!! I had a great experience!!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 2.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Satisfied Customer

Fast and efficient service handled by a courteous service representative. Also I was surprised and pleased with a complimentary, well-done wash job on my Highlander.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

good service

Service began as soon as I arrived. My appointment was respected. My service rep greeted me by name. The Starbucks coffee and the danish were welcome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No