Crest Ford of Center Line

While you never look forward to going to the dealership , the folks at Crest Ford take the sting out of the experience by making the experience less stress full. They advise, not tell you, what needs to be done and discuss your possible options . Shout Out to Brooklynn and Heather

Last night, I experienced a flat tire. This morning, at 10 AM, I visited the Ford dealership for tire service, where Ken Fleming was my service advisor. I informed him about my wheel and tire warranty and inquired if he could verify its coverage for me. He responded by stating that I would need to contact the warranty provider directly, as he was unable to do so. Subsequently, I contacted the warranty customer support, and they informed me that the dealership's service center is responsible for contacting them and submitting the claim receipt via email. I then conveyed this information to Ken, explaining that he needed to call the warranty number. Ken appeared to become annoyed and instructed me to wait. After a three-hour wait, he still had not contacted the warranty company. At that point, I requested the return of my vehicle, which I received after an additional 20-minute wait. It is perplexing why a customer would be made to wait for three hours if the intention is not to assist them. I spent half of my day at this dealership, encountering what I perceived as arrogant and disrespectful behavior, particularly from Ken, and ultimately, no resolution was achieved. I would advise others to consider avoiding this dealership if possible.

This was my third time utilizing the lease service ( Tyrenn Hines) and each time was a professional, successful and quality experience. For the above reasons Mr. Hines will always be my and my wife's future choice when it comes to salesman/dealership selection.

Prompt and great service, the dealership was friendly and professional. My time there was well spent.

I purchased a 3-year lease from Crest Ford in Centerline, Michigan. I can't say enough about the process from start to finish. Just a great Ford dealership experience. Thank you to the whole staff at Crest Ford in Centerline. An extra special thanks to my salesman Micheal January. He is a very special person that knows how to treat a customer and do everything necessary and then go over and above the norm to make sure you are a happy customer. I just love my new 2026 Lariat Powerboost. It runs so smooth and quiet. Great job and credit to Ford Motor Company and all the Ford dealerships for their hard work.

I recently experienced. Lila Dedvukaj in particular, demonstrated exemplary professionalism and an impressive depth of knowledge throughout our interaction. Her unwavering commitment to exceeding expectations was evident as she diligently worked to address all my requirements. I was especially impressed by her proactive approach in securing precisely what I needed, particularly concerning the optimal arrangements for the truck The level of dedication and efficiency provided was truly outstanding, resulting in a highly positive outcome. As a customer who values streamlined and effective service delivery, I am thoroughly delighted with the support received and anticipate continuing to engage with your services in the future. Lila has earned my trust and this is why I am a return customer. Lila, Thank you for going over and beyond and answering all my texts/calls.

Pleasant. I was treated with respect and dignity. They were ready at my scheduled appointment time. Brookelynn was very professional and handled by car needs. Repairs and service was done in a timely fashion.

Rebecca and the team at Crest Ford are the best - I would never go anywhere else! I am a very happy repeat customer - thank you!

Always had good service. Timely, friendly staff. Hours are satisfactory. Waiting area is clean. Only concern I have is that they are no longer making the Edge which when my lease is up I may have to look for a different vehicle.

Our salesman was very helpful and pleasant thru the whole process of ordering and delivery of our truck. He answered all our questions. I will be giving this dealership more business.