Town & Country Ford

They screwed my father by charging him 1000.00 less than original msrp for a ford escape that was 2yrs old an had 35,000 miles on it.my father was 76yrs old an had totalled out his 2009 f150 and they took him to the cleaners when he went to them to replace vehicle. 28,999.00 for a 2016 escape xlt with 35,000 miles

Ivy Henderson was a great salesman who was laid back and didn't pressure me to buy a car. Blaze and Braeden in the service department were so professional and helpful! Thanks for the great experience purchasing a new car.

As the granddaughter of a Retired Ford Truck Assembly Plant Employee I am HIGHLY disappointed that Ford would put their name on this dealership. In the beginning of this year, my husband and I purchased a vehicle from this establishment. We were told there were no accidents on this vehicle and that it was a trade-in from Ohio. We bought it that night and were told to that they would detail the vehicle and scent bomb it to get the cigarette smell out from the security guard that uses the vehicle at night. The day we were going to pick it up they told us it would be another day to finish all the cleaning. My husband and I were cool with that. The next day we pick it up and drop off my old vehicle. I thought it was weird that the car still looked messy and would just clean up a little bit more when I got the chance. In March while I was at work I came out to my windshield wipers had been stolen. I filed a police report of the theft. When giving my vin and plate number the tip line told me that the vehicle was not registered to neither my husband or me and was still registered to Town and Country. The real kicker was that my plate belong to another vehicle on that lot. I explained that couldn't be possible since I have the paper work proving we purchased the vehicle and they let us drive off the lot with the same plate it had on. I was shocked, but the tip line assured me that it couldn't be my fault. I finished filing the report and called T&C immediately and spoke to the registration department. The department told me that they had been trying to contact my husband and I for over two months and finally gave up. I asked for the numbers they had on file neither of them were correct. I explained that the plate on the back of my car did not belong to my vehicle. She informed me there should have been a temp tag because she had my original plate in our file. I gave her the plate number that was on the back of the vehicle. She informed me that the plate did in fact belong to another vehicle on the lot and that the employees will switch around plates from vehicle to vehicle. We finished the details on getting our car registered and I had to go up there to get out temp tag. I cannot wrap my head around how this would happen on the first place. A couple of days before Easter my breaks began to act funny. I was having trouble stopping this vehicle. Town and Country to have it looked at since I had a warranty. They told me to bring it in so they could look at it. Upon investigation they found that someone put transmission fluid in my break fluid! I was beyond upset since I was at the time 5 months pregnant. I had to have a rental car to use during the two days they had my vehicle. They called explaining that a part would need to be replaced due to the damage one of their technicians caused. It would cost us over $200. I asked if I could speak to the guy who sold us our car Roy and explain to him the situation and how I was highly unsatisfied. Unfortunately, he was not there that day and I talked to one of the managers. The manager treated me very unprofessionally when I explain him the situation and said "well what do you want me to do about it?" At that point I demanded that they pay for their mistake, because it could have cost us our unborn daughter's, my husband's, and my own life. He rudely agreed that they would pay for the damages. We thought the nightmare was over until my car locks just recently started to act up. I thought it was very strange and amounted to the fact the remote on my keys was just needing to be replaced. Around this same time my drivers door no longer activated the lights in my car. Thinking it was the battery until my family started to point out that the driver side looked like it had been replaced since the paint color looked very muted compared to the rest of the car. Upon further research my husband and I discovered that the car was a Salvaged Title purchased in and auction out of Ohio. That it had been considered totalled by the previous owner's insurance due to damage to the front, undercarriage, and disabling damage. We were never disclosed this information.

Went to get the inner fenderwell cover replaced and a suspension noise issue fixed on my Taurus and they DRILLED A HOLE into my bumper and secured the new part with a ZIP TIE as well as not fix the noise issue. This dealership will NOT treat you as a valued customer, they simply want your money and do WORSE than the bare minimum UPDATE: The zip tie fix they applied to the bumper has failed and now the bottom part of the bumper is just hanging there now. They have done nothing to try and resolve the issue they created

Went to get the inner fenderwell cover replaced and a suspension noise issue fixed on my Taurus and they DRILLED A HOLE into my bumper and secured the new part with a ZIP TIE as well as not fix the noise issue. This dealership will NOT treat you as a valued customer, they simply want your money and do WORSE than the bare minimum UPDATE: The zip tie fix they applied to the bumper has failed and now the bottom part of the bumper is just hanging there now. They have done nothing to try and resolve the issue they created

I inquired about a vehicle at this dealership. The salesman I was paired with, was Bobby. He was very attentive, and was very nice through the whole process. I never once felt pressured. I ended up not getting the vehicle, because I needed to get one with a little more room. Bobby was very understanding. I'm glad I had an opportunity to work with Bobby. Highly recommend him!

Sharks, CON ARTIST, THEIVES AND CROOKS WHAT ELSE NEEDS TO BE SAID? They ripped us off! I can not believe how badly I allowed myself to be taken advantage of.

Rip people off sale cars for more than worth. They sold a car to my friend for more tha. It was worth in the ad

Tricounty Ford and Ryan Burton were more than willing to go the extra mile. We have purchased two vehicals, a Focus and a F-150, that they have found more rebates and offerings than where made public to help out with financing. I test drove 3 different tricks before finding tje one thst would benefit my family for years to come. I wouldn't suggest another dealership or sales person Ryan Burton and Tricounty Ford.

After talking with salesman named Bobby we drove to the lot on Preston. Waited 20 min while they looked for the vehicle. Then said it sold yesterday! Thx a lot. Dissatisfied customer