Reviews
I had a great experience at BMW of Riverside and will
I had a great experience at BMW of Riverside and will definitely bring my car back for future services. Cristian the service advisor is friendly and efficient. Lorenzo the technician that worked on my car was quick with the service as well. Thank you, BMW of Riverside!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jasmine, thank you so much for sharing your positive experience at BMW of Riverside! We're thrilled to hear that Cristian and Lorenzo provided such friendly and efficient service. We look forward to welcoming you back for your future car servicing needs. Thank you for choosing BMW of Riverside! Regards, Kevin Ormes Service Director Customercare@bmwriverside.com
Amazing Service!
Amazing Service! Ryan was very courteous and attentive. He made sure he communicated clearly and timely. Definitely recommend. He made all my requests work! Thanks again Ryan! 🤩
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Maribel! Thank you for the glowing review! We're thrilled to hear about your positive experience with Ryan. We strive to provide excellent service and we're glad to hear that he was able to meet your expectations. We appreciate your recommendation and look forward to serving you again in the future! Regards, Kevin Ormes Service Director Customercare@bmwriverside.com
BMW Riverside are the best.
BMW Riverside are the best. I highly recommend Gabriel from finance, Blake from BMW Genius and Chris from sales for your business. They made me an extremely happy customer.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi H.J., thank you so much for your positive review! We're thrilled to hear that Gabriel, Blake, and Chris provided you with a great experience. We appreciate your recommendation and look forward to serving you again in the future. Regards, Nader Zekria Sales Manager Customercare@bmwriverside.com
Ulisses Torres is the best Service Advisor at BMW
Ulisses Torres is the best Service Advisor at BMW Riverside. He listens and knows how to take care of customers.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience, Demi! We're thrilled to hear that Ulisses provided exceptional service. At BMW of Riverside, customer satisfaction is our top priority. We appreciate your feedback and look forward to serving you again in the future. Regards, Kevin Ormes Service Director Customercare@bmwriverside.com
My service manager, Daisy the best if she leaves, I will
My service manager, Daisy the best if she leaves, I will follow her to her new place of employment of BMW
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your glowing review! We're thrilled to hear that Daisy provided you with exceptional service. We truly value your loyalty and hope to continue exceeding your expectations in the future. Let us know if there's anything else we can assist you with. Regards, Kevin Ormes Service Director Customercare@bmwriverside.com
Ryan my service advisor is the absolute best.
Ryan my service advisor is the absolute best. Always very kind and respectful. Was able to help me get all repairs done before my road trip and was always a pleasure to work with for every encounter
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Josh, thank you so much for sharing your positive experience with Ryan! We're thrilled to hear that he provided excellent service and made your visit a pleasant one. We appreciate your feedback and look forward to assisting you again in the future. Safe travels on your road trip! Regards, Kevin Ormes Service Director Customercare@bmwriverside.com
We couldn’t be happier with JR (Jamil Razzak) he is very
We couldn’t be happier with JR (Jamil Razzak) he is very pleasant, honest, knowledgeable, friendly, enthusiastic, and very helpful. We are so grateful to have him as our sale advisor. It‘s been a great experience! Will definitely pass this along to family and friends. Thank you so much JR. Thanin.W
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the glowing review, Thanin! We are thrilled to hear about your positive experience with JR. We strive to provide excellent service to all our customers, and we are delighted to hear that JR exceeded your expectations. We truly appreciate you recommending us to your family and friends! Regards, Nader Zekria Sales Manager Customercare@bmwriverside.com
I'm very pleased with the exceptional customer service of
I'm very pleased with the exceptional customer service of Mr. Cruz Ayala. On my next purchase I would like the same salesman to assist me because he did not pressure or no rushing me in making decision. I will highly recommend him to my family and friends.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience with Cruz Ayala! We're delighted to hear that he provided exceptional customer service without pressuring you. We appreciate your recommendation and look forward to assisting you with your next purchase. Thank you for choosing us! Regards, Nader Zekria Sales Manager Customercare@bmwriverside.com
My issue with the service department is with my service
My issue with the service department is with my service advisor (Ernie). I used the BMW site to text and leave messages for my service advisor who basically ghosted me and not replied to my texts or voice mails. I had to contact the dealership to get a response. When I picked up my car he did not acknowledge me and a previous service advisor who helped me in the past advised me my car was ready and to proceed to cashier to pay my $7,000 repair. Although it was expensive I have no complaints with the workmanship.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
It's important we are providing quality communication and it's clear that did not happen. I will be sure to address this properly with our team and make sure we're responding to all texts and voice messages. I'm happy to see your previous advisor was able to accommodate you. Thank you for choosing us here for your BMW needs and should you like to discuss this any further, please feel free to contact me. I'm here to help. Regards, Kevin Ormes Service Director KOrmes@bmwriverside.com
Good afternoon my experience with this dealership is
Good afternoon my experience with this dealership is terrible because I called and I made an appointment to buy a car and Mr. Charles Arroyo that same day of my appointment called me to confirm and I drove 2:30 literally for nothing because as soon as I arrived it turned out that they already sold the car and they wanted to sell me another one when I was decided to buy it the man named JR was the one who wanted to attend to me but he knew that I was going to see that car and he didn’t worry about letting me know that they no longer had it and they made me drive and waste my time it’s not a serious dealership I don’t recommend it
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Oscar, Your time is valuable and it was not our intention to waste it. There were multiple people interested in this vehicle and when we called to inform you that it had sold, you had already arrived at the dealership. The timing was unfortunate and we can understand your disappointment. Should you like to discuss your experience any further or should there be another vehicle in stock here that you're interested in, please feel free to contact me. Regards, Nader Zekria Sales Manager Customercare@bmwriverside.com