Reviews
Jack D.
Jack D. was very professional and answered all my questions on the Tundra. He kept us informed throughout the process. He was an advocate for us in making sure we got the exact Tundra we wanted by working with his manager to locate the one we wanted. It was a pleasure buying from him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your FIVE STARS review! We appreciate you recognizing Matt and Jack.
When you’re in the market for a new or a used car, I
When you’re in the market for a new or a used car, I would absolutely recommend Pat Lobb of McKinney. The experience I had there was fantastic. We are all aware of the torture of negotiating price. First, let me start by saying, go see Steve Hurst. He along with the sales manager, John Ellis, made car buying quite enjoyable! I have to say, it was the easiest car shopping experience I have ever had. I love my pre-owned RX 350! Thank you Pat Lobb Toyota of McKinney.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your FIVE STARS review Cassandra! We appreciate you recognizing Steve, John and Benny.
Everyone at the dealership was awesome and friendly!
Everyone at the dealership was awesome and friendly! Everyone worked together to help us get the car at the price we could afford!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your FIVE STARS review! We appreciate you recognizing Rodney and John.
Kamal & khaled are awesome & the rest of the team went
Kamal & khaled are awesome & the rest of the team went above & beyond to make this a fast and easy experience..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your FIVE STARS review Shawn! We appreciate you recognizing Kamal and Khaled.
We had a terrible experience at this dealership.
We had a terrible experience at this dealership. The main issue is that Toyota cannot produce cars quickly enough to meet the high demand. The online sales representative invited us to see a RAV4 Hybrid, claiming it was available, but when we arrived, we were told it would be expected in 30 days. They initially quoted $41K, but used deceptive tactics to inflate the car price and fees, adding thousands of dollars in questionable or junk fees. For example, they couldn't even explain what a $300 charge was for, on top of tax, title, documentation, and administration costs. Additionally, they forced us to purchase add-ons like paint protection and wheel locks, costing another $2K. They were adamant that they couldn't remove any of these dealership add-ons. In the end, the total price was around $49K, which is $8K more than the advertised price. We had no choice but to walk out, and I have already filed a complaint with Toyota USA.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your review Randy, we appreciate your time and consideration. Availability is a challenge, with more demand than supply like you noted. Rest assured, the way you described your experience is not the norm. Will contact you to address your observations and work our way towards a FIVE STARS experience.
My visit for scheduled maintenance was handled very
My visit for scheduled maintenance was handled very quickly and efficiently. It was an excellent experience overall.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your FIVE STARS review! We appreciate you recognizing Hisar.
Highly recommend this dealership and staff are welcoming
Highly recommend this dealership and staff are welcoming and helpful. We were treated well and were not coerced into buying.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your FIVE STARS! We appreciate you recognizing Braden and Stephen.
Very busy but still continued to have great service and
Very busy but still continued to have great service and friendly staff that made everything easy and a great experience buying a truck with no hassle
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your FIVE STARS review Cody! We appreciate you recognizing Simon and Benny.
Third time shopping at Patt Lobb Toyota of McKinney.
Third time shopping at Patt Lobb Toyota of McKinney. I am never pressured to buy a vehicle there. Jimmy Le did an outstanding job. He answered any question I had and on top of that I learned of the new safety software/equipment my RAV4 had that I didn’t knew came standard on an LE. I would highly recommend buying your next vehicle from Jimmy Le. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your FIVE STARS review! We appreciate you recognizing Jimmy.
great service !
great service ! very happy with my purchase. Was very helpful with my purchase of my first car !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your FIVE STARS review! We appreciate you recognizing Duane.
