Stoops Buick GMC of Muncie

I purchased a new 2026 Buick Envision from Stoops in Plainfield,In. ,my salesman was Kent Fisher .He was friendly,helpful and took plenty of time explaining how to operate my new car . Stoops and Kent made the purchasing experience a very good experience. Thank you Kent for your help I was very pleased with my first time going to Stoops.

I went in yesterday and I left extremely happy!! Amazing staff and perfect specialist in finding the perfect car for me! Thank you Brent Regenold for all the help! Keep pushing for your goal.

My salesman was Evan Williams. I can’t praise him enough!! He was beyond kind, courteous and so personable and helpful. I’ve been a Stoops customer for over 25 years. Wouldn’t shop or buy anywhere else. Their service department is also outstanding. I’ve bought both new and used over the years. I highly recommend Stoops!

The promise of driving away in a nicer, newer car continues to be given only to a select few. I am a REPEAT customer with REPEAT bad experiences. (yes, shame on me for returning.) I finally went in under the guise of getting all this help, new programs to help me get into a better payment, etc. I hate having my time wasted and wasting other people's time. I told them from the start there was no point in coming in but they push and push and push and promise that they have all these incentives one could qualify for in order to get top dollar for my trade (on top of being a GM Legacy potential deal as my dad worked for GM). I bought this car through a customer service repair associate (after a previous terrible experience). Previously, I was able to use my warranties as down payments. Now, Stoops has a new owner and because it isn't the "old Stoops" I could only get cash back after my trade in. I couldn't use that same cash back toward a down payment meaning my payment would still be sky high. This is ridiculous and I am highly upset. I was told my credit was fine and I could be approved but there was nothing they could do about keeping me at a better (or even the same) payment. I also had an email about $7/down. Also false advertising that they like to hit you with in order to get you inside and waste your time.

I went in one day after work, as soon as I hit the door, they were right there to let me see some of their "Finest Used Vehicles" or "Trade Ins" they had on their lot ...

This isn't the dealership if your looking to buy a vehicle. They don't get back with you until the next day (By then you've already received 5 return calls from someone else). They act as though they don't want to sell anything. I attempted to speak with the GM and got nothing. No negotiations at all. Stay away, and save your time. 0 stars.

The best at taking care of customer needs. They truly know how to make a customer feel special.

Stoops had many cars to choose from. Salesman was very helpful in the process. We purchased a car we had been looking for a long time.

They go out of their way to help you. Especially Brent. He spent a lot of time with us to make sure everything was right.

I contacted the seller to try to get better pictures of a used car for sale. I'm not sure if their responses are generated by a bot or a real person but their customer service is horrible. Every question was answered with, "When can a vehicle specialist call you?". Between my texts and emails I asked in writing ELEVEN times for a picture of the car. The final straw was when the reply was, "I'll pass this information over to my team but I can not make promises". This has to be a poor automated AI / bot response because no human being who works in sales should come up with this response. Apparently, taking one picture of a car and sending it to a potential customer is too difficult for them.