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Stoops Automotive Group

5.0 out of 5 5.0
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:30 AM - 6:00 PM

Stoops Automotive Group Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2007

Stoops Buick - GMC is a family owned and operated New Vehicle Dealership and East-Central Indiana's Pre-Owned Vehicle Headquarters located in Muncie, IN.

...



The relationships that we have cultivated through the years have added to the stability and success of Stoops Automotive Group. We proudly serve Delaware and the surrounding counties. At Stoops, we're Driven to Be the Best and our clients have come to expect only the best for over 20 years. Our Family is customer and community oriented focused on integrity, pride, and quality.

"Driven to be the Best"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

5.0 out of 5 5.0
325 lifetime reviews. Includes reviews of Stoops Automotive Group from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 4, 2019

    Stopped by Stoops to check out the "Black Friday" deals on a Buick Encore. Sales rep, Larry Taylor greeted us at the door and did a fantastic job sorting... out the features, options and comfort levels we were looking for in new car. Three hours later we left the dealership driving a new 2020 GMC Terrain. What a deal! It's a great car that has all of the safety options we desired. In addition it exceeds our expectations in room and comfort, while still staying within our budget for new car.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Chris Abades

    Finance Manager

    (5.0) 62 reviews

    Larry Taylor

    Sales Consultant

    (5.0) 10 reviews

  • 5.0 out of 5
    December 3, 2019

    Stoops treated me courteously and truly helped me find the car that's perfect for me. They kept their promise and allowed me to get my new car with $0... down. They treated me with respect and I feel comfortable enough that I might continue doing business with them for life. Brett Estes, was polite and was very good explaining some of my new car's features. I appreciated their service! Thanks!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brett Estes

    Product Specialist

    (5.0) 77 reviews

    Chris Abades

    Finance Manager

    (5.0) 62 reviews

  • July 11, 2018

    Eli, with "The AutoButler" service, located the perfect vehicle for me in two days! The whole deal was done without me leaving my home. Eli and Stoops... went out of their way for me on my trade-in. I definitely recommend them to everyone!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 27, 2019

    Always a great experience whether it's a sales or service experience. Everyone cares about exceptional customer experience and works hard to exceed customer... expectation. Very friendly and caring atmosphere like a family relationship.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dale Rains

    Sales

    (5.0) 14 reviews

  • 5.0 out of 5
    November 25, 2019

    Staff and management were very friendly and knowledgeable, Larry was a terrific sales person. He went above and beyond to get the job done. The best customer... service I've experienced in a while. I am so happy with my Nissan Maxima!! Team Stoops you ROCK!!!

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ryan Robinson

    Business Manager

    (5.0) 14 reviews

    Larry Taylor

    Sales Consultant

    (5.0) 10 reviews

    Henry Fallis

    Sales manager

    (5.0) 5 reviews

  • 5.0 out of 5
    November 23, 2019

    This dealership made us feel like we were at home. We had conversation, it just wasn't all business. They made sure we understood everything.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Pat Bowen

    Internet Sales Manager

    (5.0) 95 reviews

    Ryan Robinson

    Business Manager

    (5.0) 14 reviews

  • 5.0 out of 5
    November 23, 2019

    Brett was awesome! He found me the exact car I was looking for and at a great price. Plus, he explained the technology to me so I could understand it.... Thanks, Brett!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brett Estes

    Product Specialist

    (5.0) 77 reviews

    Chris Abades

    Finance Manager

    (5.0) 62 reviews

  • 5.0 out of 5
    November 22, 2019

    I recently purchased from the pre-owned inventory, a Jeep Wrangler. Dale advised me to get the tire/wheel package - which has ended up being FANTASTIC... because I have been through seven tires on my Wrangler since. No matter what, I will ALWAYS find the random screw or nail in the road, and the service department is always so friendly. Overall, the customer service at Stoops can't be beat!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dale Rains

    Sales

    (5.0) 14 reviews

  • 5.0 out of 5
    November 22, 2019

    I had no desire to spend any time at a dealership, because of past experiences. This time, however was quite different. I met Dale Rains and he took the... time to help me find a car for me. There was no pressure at all and I truly felt in control the entire time. He understood if something was out of my budget and we worked together to find that perfect match. I couldn't be happier with my experience and highly recommend!!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dale Rains

    Sales

    (5.0) 14 reviews

  • 5.0 out of 5
    November 21, 2019

    Over the course of the past 12 years, I've purchased 4 vehicles. ALL from Stoops and Pat Bowen. I could've bought a car from any dealership, but the... level of customer service I receive from Randy and Pat is second to none. If customer service is important to you, contact Pat. I highly recommend Stoops for your next vehicle purchase.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Pat Bowen

    Internet Sales Manager

    (5.0) 95 reviews

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