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Schoepp Motors West

(3,924 reviews)
Visit Schoepp Motors West
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–12:00pm
Sunday Closed Closed
2023 state dealer award
View 17 awards
2023 state dealer award 2019 state dealer award 2018 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(608) 729-3822 (608) 729-3822

Reviews

(3,924 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Schoepp Motors West from DealerRater.

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Very helpful and speedy

Worked with Andrew and Charlie to buy a car recently. Very helpful, knowledgeable, and transparent. Worked with me to get best deal possible. Great to work with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Disappointed

I was initially pleased with the service when we purchased our used vehicle. Unfortunately, the follow-up was a huge disappointment. We had some minor fixes that we negotiated into our deal. Our salesman said they would give us a call the following week to schedule an appointment. When they didn't call us, we called them and were told it was too busy and to call back after the weekend. To make a long story shorter, we called a number of times and each time no one knew about our negotiated service, even though we asked them after the second call to make sure the information was in the computer. Apparently the salesman forgot to give us the correct paperwork so we didn't have a copy and one was never turned in to the service department . Additionally, the salespeople were much more willing to talk with my husband than me and at times were quite rude. I had to ask twice to speak to a manager and felt that he did nothing to rectify the situation. Hugely disappointed in our experience and will not use them for future service.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Consumer response

After speaking with a manager, I was finally given an apology and credit for service. I will give them one more opportunity to provide better service.

New car to me.....

I bought a car from Schoepp Motors abut 4 years ago and recently had a tree fall on it. I had such good results and experience with them that I decided to go back to them and Matt Moll was johnny on the spot, an excellent sale person. He was easy to work with and I felt no pressure to buy anything. I would recommend them to any one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Our first time in this dealership.

We saw a car in the lot and stopped in. Salesman approached us in a very professional and friendly manner. We got all the information on the car and took it for a test drive. We told the salesperson we wanted to think about it. I went home and got on my computer to gain more information about the car and the dealership. We decided to buy the car. Picked it up today.(6/16/2017) Both my wife and I enjoyed working with Matt Moll.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Dedicated to helping, great experience!

Ryan was a pleasure to work with and worked very hard to help me get the car I purchased! There was no pressure at all and he was dedicated to helping me get into a vehicle that was a perfect fit for me! He made the whole buying process much less pressured and stressful then what I have experienced in the past. Amy in finance was also extremely helpful and friendly! It was a great car buying experience thanks to them! Thanks for your help!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience

Charlie worked his butt off to help me get the truck I purchased?. I told him what I wanted and for how much. Not only did he find it, but at great price.He also spent time,after closing time, researching the the brand and model that I was looking for to help me get the most out of my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Amazing

Nathan is a rock star! It was a pleasure doing business with him. I will share my exceptional experience with family and friends. I actually was referred to call Nathan by one of his other customers. .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Pleased with the fast process

We've purchased 5 vehicles in the past and this dealership was the best with which we've done business. They had a room for the kids with snacks & beverages. They completed the buying process quickly and painlessly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Good Experience!

Called Jake to set up a showing for a truck. Met the next day and Jake was very helpful in negotiating price and giving fair deal as well as added benefits/warranties. Bought the truck and very happy so far!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Painless experience

Charlie was a great to work with. He made the process simple and seamless. He wasn't a " pushy salesman." I would highly recommend him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.