Open Road BMW of Roxbury

Did not buy a car from here, but they were very helpful in helping me narrow down my search!

We purchased our BMW here and worked with Jerry! I would highly recommend him to any of my friends and family. He was an absolute pleasure to work with and he understood our needs and directed us to the perfect vehicle. Can't thank Jerry enough and we will surely be back for our next car soon!!!

Avoid buying a used car from this dealership. I'm in Maryland and I bought a used car which was traded in from these people. First of all, I do not know much about cars and the car did not physically show any signs of issues. I got the car and on my way back to Maryland, a "service" light came on the dash which explains that the car was not serviced before they sold it. I got to Maryland and the car failed the State Inspection due to many issues like worn brakes, fog lights...etc. Total repairs was about $800. Before I got the car fixed, I called the dealership to find out what they could do and they told me that they listed the car for a great price and that's why they did not bother servicing it before selling it. They explained to me that there was nothing they could do to help me. Second Issue- When I was purchasing the car they had me pay about $425 to have my MVA documents taken care of. I initially declined it since I live close to the MVA and I could take care of it easily. My salesperson insisted that it's a service that they offer for FREE and it will save me time. I paid the $425 to have them do. I went to MVA to submit my state inspection documents and I found out that they did not pay my title fees. They covered just $225 of the fees (temp tags and regular tags) . I called the dealership back and they told me that they charge $200 to submit documents to MVA but mean while, they charged extra $498 for documentation fee when I was buying the car. According to my salesperson, that $200 MVA document fee was not communicated to me right and there was no way that I was going to get refunded.

Nick was very courteous! Great experience at BMW of Roxbury!!

I RECENTLY PURCHASED ANOTHER BMW FROM ROXBURY BMW. NICK WAS MY SALESMAN. I PURCHASED MY PREVIOUS ONE FROM HIM TOO. HE IS EXCELLENT. FRIENDLY AND COURTEOUS AS IS ALL THE STAFF AT THIS DEALERSHIP. MY PARTNER ALSO PURCHASED A NEW BMW FROM NICK TOO. WE ARE COMPLETELY SATISFIED. WE WOULD NEVER GO TO ANYONE ELSE BUT NICK AND ROXBURY BMW AS WE ARE COMPLETELY SATISFIED WITH THEM.

Quick to respond. No issues. Was looking for BMW X1 and they had several listings

Sales man very unprofessional will not budge on price even though the car was a smoked in and had door marks will not return...

This is the most professional, candid and customer-oriented dealership that I have ever purchased or leased a vehicle from. I have purchased or leased many BMWs, Porsches, Audis and other luxury brands from other dealers, but no dealership stacks up to Roxbury BMW. In the last two and a half years, I have purchased or leased three BMWs from Roxbury BMW (a 335xi, a 535xi and a 328xi). Each transaction was a terrific customer experience and a very fair and reasonable deal. Nick, Jerry and Alfredo will make sure your experience is top notch and will work with you tirelessly. The service department is also very professional, courteous and prompt I have nothing but the very best to say about this dealership and its friendly and honest staff, and highly recommend them to fulfill any BMW needs you have.

Could not be happier with my X5 x35i purchase from BMW of Roxbury. Straight through the entire process, my salesman Nick did everything he could to get me the best price. This is my second car in the BMW Roxbury, I will come back anytime and also recommend this dealer to my family and friends . Their building is beautiful, their inventory is full of different options and their employees are very customer focus. They know how to make car buying a unforgettable experience. I am sure to tell everyone the greatest experience on this dealership!

I convinced my husband to go out on Columbus Day just to do research and see what car deals were available. We had no intention of buying a car at that time. We went to Open Road BMW where we had previously purchased 2 cars. Ramon Guadalupe was the salesperson who warmly greeted us then proceeded to spend the next two hours with two total strangers who ended up signing papers on a new car! He is very knowledgeable and caring and takes the time to learn and listen to potential customers. Ramon presented us with a vehicle that exceeded my expectations and I could not be happier! The time he spent with us that day and the following day when we still had a few questions was a pleasure. We never felt rushed. He had all the time in the world to explain the lease, the features of the car and anything at all we wanted to discuss.He called me the next day to see if I had any questions. What incredible customer service! I could not recommend Ramon or Open Road BMW more highly!