Reviews

4.6 out of 5 4.6
60 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 11, 2018

    I brought my Jeep Grand Cherokee in for an estimate on body work. Mike was quick to address my concerns, gave his recommendations, and explained what would... be done as well as the cost. He was sincere, upfront, and very professional which made me feel like I was making the right choice to have the work done there. I dropped off my vehicle and was given a loaner to get around in until I returned. I arrived back in a few days and my worrying about the paint matching and the end result had been for nothing. My jeep looked brand new again! I couldn't even tell where the damage had been and it brought a smile to my face immediately. Mike went above and beyond which was something I wasn't expecting. As he told me, "I take care of my customers" and I'll have to agree that he does. I even recommended him to my friends and coworkers if they ever need any work done. Thanks again Mike!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking a moment to let us know about your experience Jeff! Mike in our Collision Center is very knowledgeable and has a wealth of exper...ience in auto body. We're very glad to hear you had a great experience here and really appreciate you letting us know.

  • 5.0 out of 5
    September 9, 2018

    You cannot go wrong here. No pressure, no hype, super-knowledgeable people. Will always have my car serviced here and when it's time for something... else, I'll go back.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking a moment to leave us a review John! We appreciate your kind words and look forward to serving you in the future!

  • April 7, 2016

    The sales staff at Quality Toyota displayed extreme professionalism. At no time did I feel like I was being pressured or tricked. I walked out after buying... exactly what I had planned to buy. A good used car with gap and an extended warranty. Price of the car was fair. As a former car salesman, I was impressed by the ease of the process.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you very much Wally for taking time to leave a review about your experience! The owner has worked hard to set up a low-pressure environment tha...t is customer focused here at Quality Toyota. Hearing this from a former car salesman is even better. Thank you for your business and we hope to serve you in the future.

  • 5.0 out of 5
    August 15, 2018

    I brought my new Rav4 to them foro service. VERY impressed. So impressed we have now moved my wife's car there for service as well!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for taking a moment to let us know about your experience John! Really glad to hear you had a great service visit, as we've been workin...g hard to improve the customer experience here at Quality Toyota on Service visits. We appreciate your business and look forward to serving you in the future. =)

  • 5.0 out of 5
    July 27, 2018

    Quality Toyota has done all my service for the past 4 years. The staff are knowledgeable, friendly, and professional. They keep you updated throughout... the entire process as needed. I wouldn’t consider taking my Toyota anywhere else. And when I’m ready to trade, Quality Toyota will be my first choice.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for taking a moment to leave a review on your service experience here. We are very glad to hear that you enjoy your service visits here and... are willing to give us first shot when you're ready to buy. We appreciate your business and look forward to serving you in the future.

  • 5.0 out of 5
    July 21, 2018

    We had a trailer hitch installed on our 2018 Rav 4, and we were very pleased with the whole process. This installation makes our new car even more versatile.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for taking a moment to let us know about your visit! Glad to hear you enjoyed your experience getting your hitch installed in our service depa...rtment. =) We look forward to serving you and your vehicle needs in the future.

  • 5.0 out of 5
    June 16, 2018

    We returned to Quality Toyota because of our positive experiences in the past. Their service department is the reason we will drive an hour to have our... cars maintained there. Mike Holstrom manages an efficient department. Our sales person, Pete Thom, provided us and guided us, through the Information we needed to make this last purchase. He applied no pressure and really made this a great experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for taking a moment to let us know about your experience here. Mike & Pete work hard to take care of our customers and their ve...hicles, we're glad to hear you think so too. We appreciate your repeated business and that you drive an hour to come here, thank you!

  • 5.0 out of 5
    May 21, 2018

    Very positive experience from the time I walked in and until I drove off in a new vehicle. Excellent service by sales rep and all staff.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you very much Kathryn for taking a moment to leave us a review! We work hard to make sure our customers have a great experience, it sounds like... you thought so. =) We appreciate your business and look forward to serving you in the future.

  • 2.0 out of 5
    February 6, 2018

    Brought my Buick park avenue in for service, showed attendant 3 Orange lights on dash, "service vehicle soon" " service engine soon" " security" Left... vehicle 3 days for servicing, Husband picked vehicle up, brought vehicle home, all 3 Orange lights on dash/ still on!! Also received oil change, repaired automatic window switch (satisfactory)

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking a moment to let us know about your experience LouAnn. I had a moment to go over the Repair Order with the Advisor that took care... of you and all that is on it is the Oil change and the Window Issue that you had stated. I spoke to the advisor to see if there was any conversation of the lights on your dash and there was none. We would be happy to go over any other details you would like to address. Please call our Service Manager, Mike, at 218-998-1921 to go over anything we had missed or that you would like us to re-visit. I apologize for any misunderstanding and hope that we can be of assistance for your vehicle service needs in the future.

  • 1.0 out of 5
    July 25, 2017

    Scheduled a timing belt replacement for my Tundra talked to a service representative about cost and time repair would take and was told about 6 hours so... I asked about a loaner car being I had to drive 60 miles one way and he said yes I could get a loaner car. Arrived at 7:35 am after 60 mile drive and was told no loaner available. Never will I buy from Quality Toyota or have service again! Horrible

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    I am really sorry to hear that we weren't able to supply you with a loaner vehicle at the time you came in. Sometimes they are in short supply, but i...t sounds like there was a miscommunication because there wasn't one available for you. I will have our Service Manager reach out to you to discuss repairing this relationship, as we would not want this situation to happen to any of our customers. Thank you for letting us know, as we can't get better if we're not aware.

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