Jackson Acura

Kendall was great. Everything was on time, from initial appointment to completion of the service. He even had the technician take care of something else that he noticed.

Dmitry was a pleasure to work with. He went above and beyond to help me out! I drove 3 hours to buy my car and would do it again!

I am an older woman very concerned about safety measures being taken during the pandemic. I had called the service department at Jackson prior to my visit to make an appointment for my service. I was told they do not make appointments for maintenance work. I then asked if there was an area outside that I could sit and wait while the work was done on my car. I was assured that there was. Upon arriving at Jackson, I learned that the only seating that was available was the waiting area inside the showroom. Of course it was crowded and I refuse to sit in an area with so many people during this Covid crisis. I ended up sitting on a curb in the parking lot for an hour and a half while my car was serviced. After paying I asked if the car had been sanitized and was told that the steering wheel had been wrapped and that there were coverings on the floor. However neither were present when my car was driven up for pickup and the man driving it was NOT wearing a mask and did not have gloves on. Upon my request the service greeter took a rag with disinfectant on it an it and wiped down the doors and steering wheel. Given the current situation this should be STANDARD procedure for every customer.

I felt safe with all employees wearing masks. Service was completed quickly and communication was clearly given over the phone when my vehicle was ready. Check out was quick and easy.

Exeptional customer experience throughout entire dealership. Every one from Sales to Service has always gone the extra mile to ensure complete satisfaction and instill trust.

Great customer service and promptness. In and out in 1 hour! This is our 3rd MDX and we have have enjoyed this vehicle and working with Jackson Acura.

As in the past have always been treated well with courtesy respect and efficiency of service. I appreciate the honesty as to what is needed and generally fair pricing.

I wouldn’t take my Acura anywhere else for maintenance! And Nick is the best. He is very professional and goes over everything in detail.

Great and quick service. Wait time 45 minutes. WiFi available for work. Staff was cleaning and disinfecting available amenities such as coffee. Received car back with tires rotated, oil changed and air filters changed. Steering wheel was covered in plastic wrap.

This is a well run dealership that keeps earning my business. Service was complete and my car was ready when promised. They haven’t disappointed.