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Napleton Northlake Kia

(840 reviews)
Visit Napleton Northlake Kia
Sales hours: 11:00am to 6:00pm
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 11:00am–6:00pm Closed
2015 consumer dealer award
View 1 awards
2015 consumer dealer award
New (561) 303-2386 (561) 303-2386
Used (561) 808-2525 (561) 808-2525
Service (561) 600-4751 (561) 600-4751

Reviews

(840 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Northlake Kia from DealerRater.

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Awesome

I went in to Napleton with the intention of buying a small SUV. Micheal was my salesman and I can't say enough about how awesome he was. He never pressured me to buy a car and made the figures work for me.He is a top rate salesman and I had a great experience at Napleton Kia. The entire staff was great and the finance manager Alex was great too. Both gentlemen were very professional and deserve kudos! Great experience all around.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I would recommend this dealer to anyone

I had the best experience anyone could have while buying a car. All because of my salesman Michael Culley. He was so informed and so very professional that I had to buy a car, and one from Michael! He made the entire ordeal just so pleasant and truly enjoyable. His knowledge on the product sold me, I had to leave in my certified Kia Sorento, Mike made the day utterly enjoyable and worthwhile. I absolutely LOVE my vehicle.All because of Mike!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Fantastic!

I am new to Napleton and found the dealership to be very friendly and efficient. Mike Culley is an outstanding rep. He carefully listened to my needs and took them into consideration when suggesting vehicles. He excelled in informing me of the different models and features available. No pressure at all, just good information that enabled me to make a wise choice in purchasing a new vehicle. I am delighted with the end result.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

CHOWDA

SPOKE WITH ROB RACINE 6 MONTHS AGO ABOUT GETTING CAR IN NEAR FUTURE AND I MADE THE CALL AND TRUE TO HIS WORD PUT ME IN RIGHT DIRECTION, DEALT WITH EDDIE MOMENI TOLD HIM ABOUT PAST HOME ISSUES ETC.. WON THAT ONE ROOF STILL OVER MY FAMILIES HEAD ! EDDIE SAT ME DOWN SAID I WILL WORK SOMETHING OUT AS CREDIT WAS LESS THAN GREAT,THEN LUIS SANCHEZ WENT THROUGH INVENTORY THAT I REQUESTED AND RIGHT AWAY FOUND VEHICLE THAT WOULD FIT MY FAMILIES NEEDS, TOOK IT FOR A RIDE AND NOW ITS OURS !! ALEX ARGUSTA MADE THIS POSSIBLE TOO, BOTTOM LINE THEY MADE MY FAMILY FEEL PART OF NAPLETON KIA, THE TEAM WORK THEY DISPLAYED TO MAKE THIS HAPPEN DEMONSTRATES HOW THEY ARE HERE AND WILL MAKE ME COME BACK HERE AGAIN IN THE FUTURE AND WOULD REFER THEM !! A BIG THANK YOU TO ALL OF YOU !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Gronk123, Thanks so much for your wonderful review. It truly was a pleasure assisting you on your visit. If there are ever any issues, questions or concerns, please reach out to me and I’ll be more than happy to assist you. I'm so happy that Luis, Alex, and our GM Eddie Momeni made you feel at home and made this stressful process for many a great experience and stress free. Hope to see you in the near future for all your parts and service needs. Sincerely, Napleton Northlake Kia Ana Mercado Customer Relations Manager amercado@napleton.com 561-619-6574

TREATED LIKE A NOBODY

I made an appt with Jordan for 7pm for i live in Port st Lucie which is about 1 hr away with good traffic . When i arrived i was poorly greeted by a guy named shane . Instead of asking who i was he went into a sales pitch like i was buying something .e I told him i made an appt to test drive a used car which was suppose to be waiting . He couldnt find the car , then asked 2 more people about it . We walked to the vehicle but i couldnt test drive it because they LOST THE KEY . Nobody knew anything about it and asked me to come back tomorrow ..... I was over it and told them i spent 2 hours for nothing ! They could have cared less ...........Thats OK , MY MONEY SPENDS ELSEWHERE ............ ANOTHER DEALER WORKS FOR ME . NO MONEY IN THERE POCKETS ...........SAD DEALERSHIP ....NEEDS HELP !

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi, we appreciate you taking the time to respond. The staff at Napleton's Northlake KIA take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our manager at (561) 429-2061. We hope to hear from you.

they really help me.....

they help me with my SUV because i don't know a thing about SUV. I had a little problem with my SUV and they stop what they was doing and help me . And they was so friendly caring and very very helpful .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

You really made our day today. Thank's for the feedback, C.washington. We strive to provide excellent service to our customers at Napleton's Northlake KIA. Sincerely, Napleton Northlake Kia Ana Mercado Customer Service Manager amercado@napleton.com 561-619-6574

Great place! :) Highly recommend!

This is a great location. They, and especially my salesperson, Mustafa, went above and beyond not just to sell me a car, but also to make sure I left the lot with a car I actually wanted and at a price I could afford. Mustafa was also very personable and really fun to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Fayette Bruun, Thank You so much for your kind words. At Napleton Northlake Kia we strive to provide the best customer service experience by genuinely caring for every customer before, during and after the sale/service. If there may be any issues in the future please do not hesitate to give me a call as it would be my pleasure to assist you. Sincerely, Napleton Northlake Kia Ana Mercado amercado@napleton.com 561-619-6574

Napletan Kia on North lake

i really like the people at this car dealer they are so EXCELLENT AT WHAT THEY DO IF I HAD TO RECOMMEND A DEALER ITS HERE ..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Carlette, Thanks so much for your wonderful review. It truly was a pleasure assisting you on your visit. If there are ever any issues, questions or concerns, please reach out to me and I?ll be more than happy to assist you. Sincerely, Napleton Northlake Kia Ana Mercado amercado@napleton.com 561-619-6574

I purchased a used car

I purchased a used car at Napleton Kia on North lake and the people there is so awesome respectful the very professional I recommend them if you are looking for a new or used car The place was clean the bathrooms clean

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Washington1977, Thank You so much for your five star rating and awesome review. It was truly a pleasure working with you and I'm so happy you had a great experience. We hope to see you in the near future for all your service and parts needs. Please do not hesitate to call or email me if anything comes up as it will be my pleasure in assisting you. Sincerely, Napleton Northlake Kia Ana Mercado amercado@napleton.com 561-619-6574

Luv My Kia

Christian was my salesman and he was awesome! He takes customer service to a whole new level. Christian was friendly, attentive and very professional. I give him 5 stars for his service and I give North lake Kia 5 stars for a pleasant car buying experience. I have told all family and friends to come to North lake Kia and to make sure they asked for Christian.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Tongee & Karen Bailey, Thanks so much for such a wonderful review. I'm so happy Christian was able to help you find the vehicle you were looking for. Please make sure to also visit our parts and service department for all your vehicle needs. It was a pleasure assisting you and if there is ever any issues call or email me directly. Sincerely, Napleton Northlake Kia Ana Mercado amercado@napleton.com 561-619-6574