BMW of Brooklyn

I was very satisfied and happy to get my car especially from Vlad.he was helpful and professional. He answered all my questions and concerns. I strongly recommend that place for anyone else who is interested in buying a BMW car. Just look for Vlad over there. Thanks you Ula.

Purchased my Certified Preowned X5 last week. The service I received was was flawless. Andy Tse was my salesman and is an asset to the BMW Brand. After four business days I drove the vehicle off the premises. Hugh Spence

After a bumpy and shaky start with the purchase of a 2017 CPO X5 this dealership made up for all the shortcomings I had with them. The General Manager of the dealership, Carmine and the Assistant Service Manger, Colton took care of all the issues to perfection. So much so they Carmine personally delivered the truck to my home in Long Island 30plus miles away from the dealership . I highly recommend BMW of Brooklyn!

Great experience with dealership, my client advisor Alex Luo was great throughout the whole process of purchasing a CPO X5. They have the best deals on CPO and I highly recommend working with Alex.

Great experience with dealership, my client advisor Alex Luo was great throughout the whole process of purchasing a CPO X5. They have the best deals on CPO and I highly recommend working with Alex.

Was using this location for regular maintenance and warranty work and everything was going smoothly until my last visit. I came in to diagnose an issue with the suspension, when vehicle was ready I asked the service advisor to make sure it was not washed inside/out since I am not a fan of swirls in my paint... Upon pick up I noticed the car has been washed with the mats inside being soaked... but the cherry on top was a broken air vent trim. When I brought this up to the manager, he said there is no way his crew would damage that part and that there’s no way of knowing if the damage was there before I brought the car to them... You are dealing with car owners of luxury vehicles, treat them as such. This is a $80k vehicle not a Honda Civic. If the damage was there, why would I waste hour of my time to argue with you over it? I asked if I were to damage something on their loaner vehicle, I would be held responsible for it, so why does it not go the other way around. Customers get screwed due to their negligence. Manager tried to sell me the part with a no charge to install. No thank you... purchased the part and installed myself. Never coming to this location again.

I have just leased my 2nd BMW in the last 3 months from BMW of Brooklyn. My other 3 BMW's were from Open Road in Edison NJ and I will never go back to them. I went to BMW of Brooklyn to get a price on a 2020 230i and Derick blew them away. So, when my 2016 X3 lease was up, I immediately went back to Derick and got another phenomenal deal. Derick is a down to earth, patient and all around great person. I will continue to use him in the future (3 years) and will be sending anyone who asks me about where they should go to get a BMW, Derick is the man. Thanks Derick.

what a scammer. I took my x5m to Brooklyn dealer for oil change and replacing a tire and I can’t believe what I been through. Spelled oil on the engine cover. They claimed they changed the spark plugs. don’t Even know why a 2018 need to replace a spark plugs which I believe they didn’t but they claimed they did. Another scam, they charged me for replacing a tire $552 in main while their website listed for $440 including installation and wheel balance with 30,000 miles warranty and When I poke to them at that time, they told me they will issue a refund check with the money difference and they will send it To me by mail. Until now I never received any refund and that was 2 months ago. they didn’t want to give me a loaner even though they have to keep my car for next day and they only did so when I had To ask to take back my car without fixing it. They have a loaner classification or something. I also mentioned to Update the I drive and to fix problems with the connected app but they didn’t even look to it. Lastly after they replaced the tire they didn’t do a wheel balance and when I drive on highways and I feel the wheel shaking. when I spoke about it to manager Nick later on he stated they not suppose to do a wheel balance even though that was part of the installation Plane according to their paperwork bill. having $130,000 car should come with dealers who have manners.

Thank you BMW of Brooklyn for putting another great deal together for me (2 cars in 4 months). I have always had a great experience working with this dealership. The way you are treated by the staff and the ease of doing business with them is unmatched by any other dealership. Alex Lazebnik, Nick Hernandez and Nick Giordano have always treated me well and I strongly feel they appreciate their customers whether you are a first time customer or repeat customer. I can promise you that you will walk out of their showroom with a smile and a good feeling. Best dealership by far!!

I’m very grateful to have encountered Derrick while looking to lease a new vehicle. He was very kind, patience, and knowledgeable. Some dealers can be very pushy and Derrick made me feel very comfortable taking my time. I will definitely be a customer for life.