BMW of Brooklyn

I have to say I was very upset when I woke up one morning and saw my 5 Month old BMW X5 leaking Engine Coolant. I immediately called BMW of Brooklyn Service and the staff on the phone was extremely helpful transferring me over to Roadside Assistance to arrange a tow of my car to the service department. The tow truck arrived quickly and the operator was very friendly. I got to the service center half and hour after calling and was introduced to Colton. Colton from the start was very nice and attentive to all the needs I had and listened to me very clearly as I expressed what was wrong with my car. The Service Center Provided me a loaner right away and Colton told me he would reach out in the following days to let me know what happened to my car. Colton did just that, he was very responsive through email letting me know exactly what was wrong with my car and that they had to order a part from the BMW Factory in Germany. Colton did everything in his power to get the part in the fastest possible way and the whole crew at BMW of Brooklyn Service got it done! Colton kept me informed every step of the way taking away any worry I had and reassured me that my car was in great hands! Fast forward some time and my car was ready for pickup just in time for the weekend and Colton personally checked it out before I picked it up to ensure everything was up to par. Thank You Colton and the whole crew at BMW of Brooklyn Service for such a smooth and painless experience. Highly Recommend!

The staff is very rude and inpatient, very unprofessional. They serviced our vehicle, fixed our fuel injector and left it open. There was a fuel leakage and the car smelled like pure gasoline (in and out). I was informed by a family friend (who owns a shop) that my wife and 3 children was in danger as the vehicle could have exploded. The car was dirty with finger prints all over the hood. Instead of apology, we got awful attitude.

I had a situation in which I accept responsibility for my rudeness to an employee of BMW Brooklyn. I called back several times trying to speak to the service manager Nick. I was forced several times to leave a message and I did with a quick explanation of what happened, also leaving my name and telephone number and have never received a response to anything. I was not satisfied with the overall service that I received and wanted to make note of that. I wanted to know if ownership changed because the service was subpar and still believe that due to the inactions of the service manager which I’m sure permeates to subordinate Staff.

Please avoid at all cost. Terrible experience from a high end dealership/service. Makes me want to return my bmw and get a Mercedes where you are treated with respect. Nick Giordano has absolutely no regard for customers. My car was there for 2 weeks, for an issue that had to take no more than few hrs. Hard to reach advisors. When finally my car was ready, front desk was extremely rude and I had to wait for over 40 min for them to bring out my car. Worst experience ever. Will go to Jersey next time.

DO NOT GO THERE, I can't stress enough that no one should goto this dealership. I purchased a 2015 528x from this dealership and purchased the car, my sales person really wasn't informative and was just trying to close the sale. I purchased the car in May or June i believe and took my car in FOUR times because the driver side's door will not lock or once I get it to lock, it won't unlock. I think this is a complete safety hazard, if I get into a car accident then I can't even leave my vehicle right away. Took it to service 3 times and each time they tell me that "it's normal, it happens to Benz and Porche and Honda and you purchased a certified car so you should expect this problem already." A MANAGER from the service department told me that, I forgot his name. Then I was handed off to Nick (my 4th visit), long story short - he said "well, we can't do anything. Your car is perfectly fine AS OF RIGHT NOW, you can always bring it back to us if it happens again." In another word, BMW markets their CPO as brand new car with warranty but this dealership not only frown upon my CPO and said it's my fault for purchasing a CPO, they won't do anything to justify this problem. Not being able to get out of your vehicle is a safety hazard but no one is taking this serious enough. I took this car in FOUR times already in the last 3 months, the receptionist even knows my name cause I'm there so often. Nick called me today and said my car is ready to pick and i have to be there in 24 hours ( terrible attitude) otherwise they would charge me for leaving my vehicle there overnight. UPDATES: This is my 4th times bringing back this vehicle and Danny had been accommodating for returning the loaner previously because he understands that it’s been multiple occasions and I’ve been taking off days just to get the SAME ISSUE resolved. I told Nick, the earlier I can bring back the car is Saturday cause I can’t continue to take days off for the car issue. After the dealership received my complaints, not only they did not try to fix the problem but instead he sent this email. I’m sorry that he thinks it’s a courtesy to service my car but that’s a service BMW charge me for. I’m not trying to get a new car or even any compensation as I had already told him, I just want my car to be fixed 100% and I don’t have to run back to the dealership again (like every other two weeks). This sums up why this dealership is a complete disappointment and I’m officially filing a legal action towards this dealership. It’s mind blowing that they don’t take safety as top priority, it’s a vehicle that we are talking about. Read below for the email Nicholas just sent over: Tiffany , I do not understand what happened , you vehicle is fine. I extended all courtesy to have vehicle checked out properly, called sales and tried to do the right thing to help you with this vehicle. You just hung the phone up , write a review for no reason, after you tell me you can’t bring back my loaner till 4 days later? I understand your upset with the car but the out lash on dealership and on me for no reason is not going to help you on getting a new car?? Please have the loaner retuned by end of day or by 8 am tomorrow morning, after that will be charges for the loaner car. I do not know why after I was trying to be accommodating and empathic to your issue you have to turn down this road. Nicholas Giordano Service Manager BMW of Brooklyn Office: 718-215-4259 bmw symbol

I took my car to them for servicing, I was told that there was a faulty wire, I paid to repair, also I payed to replaced the boosted. After pickup car was not able to drive. return next day, they keep for a mouth and finally said I need a transmission, They did wiring work on the car and destroy my transmission, They refused repair or return of my car. I drove a car to them and after a year of pleading the return of my car I finally gave up and live it for them. Know before you get trapped like me.

Brought my 2018 X3 for its first service and a recall for a software update and fuel line check. I was directed to Isaac who explained to me what was being done and arranged for a loaner because this would take several hours to complete. Isaac called me the next day and said my car was ready. Everything went as smooth as can be as you would expect from BMW. Isaac was very professional and that was appreciated. The loaner was spotless when it was brought to me. This was my first experience with the service dept. at BMW of Brooklyn and it was a very good one. I would highly recommend them based on this initial experience.

Time flies and my next visit to BMW of Brooklyn came due unexpectedly. James Soriano as always politely and thoughtfully offered to me the closest appointment date with a loaner option. I caught myself on the thought that already got used to this level of service and to genuinely appreciate that, one has to think how difficult is to keep it constantly: every call, every day for each and every customer no matter of! If any “theater begins from the cloakroom”, the car service begins with an appointment. It happened that at the time of the appointment I could not leave my mom along and I took her with me. She was getting so much attention, warmth and care that later she told me that felt very special there. Raffy (Ralph Paillere) with his sincere smile, that is already a brand of the team for the last 17 years here, helped her to get to the loaner car, offered her a drink and even fastened her belt. Here I need to apologize to him. In my last review by mistake instead of 17, I mentioned only seven years of his service. Further everything was like on WD 40: friendly and professionally polite Karim got the paperwork, and then beautiful Lauren fulfilled her share of service. First I was surprised when learned that Nick Giordano was on vacation but after I talked to Neil I did understand that the team that was once tuned by Nick is continuing working like “the ultimate driving machine” and it is not surprising with such great people and workers like: Neil Garoogian, Karim Richards, Lauren Friscia, Ralph Paillere, James Soriano and the others. Happy New Year Guys! Thank you very much for your indispensable and excellent service. God bless you, your families and our one big family of Great BMW.

It was great leasing my 2019 BMW X5 from BMW of Brooklyn in Bay ridge. Travis is amazing. He and everyone else at BMW of Brooklyn made this experience very pleasant. This is the 2nd time we are leasing from this place. I will recommend to all my friends and will come back again.

Mr. Derick Canarte is the ultimate professional who provided valuable oversight and served as the primary POC during the purchase of my 528i BMW. Mr. Canarte ensured that all information requested was immediately and appropriately addressed in an accuracy, complete and thorough manner. Mr. Canarte continuously applied the highest of principles to his work and towards his customers. The most prominent attribute of Mr. Canarte was his continual willingness to assist not only within the sales section; but, throughout the finance process regardless of his own work priorities and without expectation of personal gain.