BMW of Brooklyn

After one phone call I realized that these people and different from other crapy dealerships around NYC. After an unrespectful and terrible experience at Rallye BMW in Long Island, I called BMW of Brooklyn and it was a great experience from the start until I drove my new car back from. I would recommend for anyone.

Alex Lazebnik was a pleasure to work with. Professional, knowledgeable, responsive and straightforward. Addressed and answered all my questions and concerns. Explained all the available options in a clear manner. Even after I picked up my vehicle, Alex immediately returned phone calls and was responsive to my needs. I would strongly and highly recommend him to anyone looking for a vehicle.

I was coerced and deceived in to over paying for an F90 M5 (MSRP $130,000). They demanded a 22k down payment and $1700 per month to get the car. BMW North America "has never seen that before." Also, They banned me from service center to cause additional inconveniences. This dealership is a horrid representation of BMW. The owner, Carmine Abruzzo is unintelligent and mean. The salesman Eugene Kotlyariskiy is cunning and deceptive as well as their finance manager Shahid Saleem.

I got my new 5 series from BMW of Brooklyn this week, the process was very easy, Anthony was great and not pushy; they work with me to help me get the car I wanted without any hustle. I wont go anywhere else to get a bmw other than this place.

I recently leased a BMW 320i at BMW of Brooklyn. The experience I had exceeded my expectations. It was such a pleasure to work with my sales person, Derrick Canarte. Five stars for Derrick! You are so lucky to have him on your team! Derrick was incredibly easy to work with and attentive to all my needs. His main concern was to give me the best deal ever and he did without ever making me feel haggled, pressured or taken advantage of. He’s a true gentleman and certainly one of a kind! He totally dispelled my initial fears of undertaking this process as a single woman. The incredible service did not stop at the door. He has been in contact with to me to see how I am and to make sure I am happy with the car and to address any questions or concerns I may have. I am totally enjoying my new BMW and I want to thank Derrick for such a wonderful experience. I cannot say enough great things about this dealership and its amazing staff!

From the minute I walked into this dealership I felt a warm welcome with an almost quiet calm ambience. Unlike other dealers, there weren't salesman watching my every move and bothering me while I took a look around. My greetings were received at just the right time and I was under no pressure to speak to anyone about buying a car. I love that. I was able to absorb the inventory in peace. Derrick, my salesman is one of a kind. He's a gentlemen with great demeanor and doesn't have that "xxxxxx" salesman attitude for lack of a better word. Derrick is very straight forward. I got an incredible deal without haggling from the start, an offer I couldn't refuse. Derrick does the right thing from the start. Anything else is extra and with this dealership, extra is their middle name. I can't say how above and beyond he went. He is patient, efficient, and communicating with him is a breeze. He answers his phone and text timely, and always follows through with whatever he says. The whole process was so smooth and simple I could not believe it. I have been to dealers plenty of times in my life, and this one gets the highest award by my standards along with it's employees.

I've had Isaac as a service adviser a few times now. Each time he's been very hard to get in touch with. I was never given a loaner vehicle and my car took over a week to fix each time. I had no idea what was going on until the day I picked it up. I definitely recommend getting a different adviser or going to a different service center altogether.

I came to BMW of Brooklyn for my scheduled visit being absolutely sure that no matter who would be taking care of me and my car I was in good and reliable hands. And I was not mistaking. I met new people from Nick’s (...team but with the same attitude, same quality of work and the same level of care. My car was admitted by Raffy (Ralph Paillere), a very modest guy with a hardly noticeable but sincere smile on his kind face. Strangely, I met him for the first time. Everything that he had been doing displayed his natural kindness. His seven years of working for this company with an unchangeable set of mind to serve the clients gave him indispensable experience and skills to manage and re-arrange the permanent flow of the coming cars the way that no one was in the path of any other. He let me transfer the personal belongings from my car to the loaner one, without pushing or rushing me. Another member of the team whom I met for the first time was the service adviser - Danny (Danny Dermody). I do not want to compare him with anyone of his rank here but in short words, he is one of a kind person whom you take a liking from the first moments of the communication. Besides his amiable appearance, he has an excellent ability to explain the process of customer’s car repair step by step. The complicated things explained in his own words are simple, easy to comprehend and truthful till the very core. Time and again I was wondering how come all these people were treating me with kindness and thoughtfulness the way that you can only feel it from the very close friends or relatives. The answer came to me as soon as I saw Nick. He was trying to share his time and attention between all of us his clients that morning as he always does it. He was concise but sincere: “we are all human beings, I tell you more, we are all family here and that is why we are treating our customers by the human book here - by the family book. We would like you to enjoy not only driving your car, but also being here with us.” Thank you, Nick. Thank you from all us – your customers and members of the Great family of BMW.

My experience with BMW of Brooklyn goes back for more then 6 years and have always received 5 star service for my BMW's. Nick Giordano and staff has always provided my family and I with prompt and friendly customer service. The work that has been completed on all of our BMW’s whether repair, maintenance or warranty work has always met our high level of satisfaction. Nothing can say more about then it's original name, Life Quality BMW. Truly, a place where we can go and expect quality.

My experience with BMW of Brooklyn goes back for more then 6 years and have always received 5 star service for my BMW's. Nick Giordano and staff has always provided my family and I with prompt and friendly customer service. The work that has been completed on all of our BMW’s whether repair, maintenance or warranty work has always met our high level of satisfaction. Nothing can say more about then it's original name, Life Quality BMW. Truly, a place where we can go and expect quality.