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Lexus of Melbourne

(3,023 reviews)
Sales hours: 8:30am to 8:30pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:30pm 7:30am–6:00pm
Tuesday 8:30am–8:30pm 7:30am–6:00pm
Wednesday 8:30am–8:30pm 7:30am–6:00pm
Thursday 8:30am–8:30pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–2:00pm
Sunday 12:00pm–5:00pm Closed
2021 national dealer award
View 12 awards
2021 national dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(3,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Melbourne from DealerRater.

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Virginia was awesome! It was like working with a friend....

Virginia was awesome! It was like working with a friend. What an awesome sales rep!! Very knowledgeable about the car too. Will definitely look for her when it is time for my next Lexus! Lexus of Melbourne is an incredible dealership. They are professional, friendly, call you by name and treat you like they are genuinely glad you’re there! A great place to do business! My second Lexus from here. I wouldn’t go anywhere else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Mandy Patterson renewed our confidence we absolutely had...

Mandy Patterson renewed our confidence we absolutely had a first class experience. Thank you Mandy. Its a pleasure meeting & doing business with a happy, knowledgeable person.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Bob McGivney was great. He was kind of thrown into the...

Bob McGivney was great. He was kind of thrown into the deal at the last minute, but he spent as much time as I needed to feel comfortable with the sale and my new car. Thank you, Bob, for making our experience enjoyable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

A really good car buying experience. Our salesperson...

A really good car buying experience. Our salesperson Mandy Patterson showed professionalism in every detail of our car buying experience. Management was very helpful by giving me much more than I was expecting.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We hit it off with Rob right away. Besides being very...

We hit it off with Rob right away. Besides being very personable, Rob was very knowledgeable and easy to understand when explaining the attributes of the 350 RX. Turns out we had a boatload of mutual acquaintances (friends and family) and that made the whole process very comfortable and easy going. We highly recommend Rob and Lexus of Melbourne

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Evan was very kind, diligent and knowledgeable. We...

Evan was very kind, diligent and knowledgeable. We enjoyed dealing with him and look forward to work with him again when we change the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

This is our 4th car from Lexus of Melbourne which...

This is our 4th car from Lexus of Melbourne which obviously speaks well of the dealership. Rob LaMarr is very knowledgeable, patient and extremely professional. He went above and beyond to accommodate a few special needs and we look forward to working with him in the future. We would also like to thank Nicole Devos for her expertise and comprehension when it came to explaining all the necessary documents. Both Rob and Nicole truly made this purchase a pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We have been purchasing cars from Lexus of Melbourne for...

We have been purchasing cars from Lexus of Melbourne for about 10 years now. We cannot praise Rob enough for his courtesy professionalism and his devotion to his job. It’s always a pleasure doing business with Lexus for their wonderful customer service. It’s always a pleasant experience doing business with Rob. Thanks so much!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

From the moment we walked in we felt like family. Mandy...

From the moment we walked in we felt like family. Mandy was such a warm and very pleasant salesperson. We were very impressed with her knowledge of each vehicle we looked at. I know there are men out there that would probably prefer a guy but Mandy can go up against any man out there! The one thing I really loved was I never felt pressured into buying a car. Our experience at Lexus of Melbourne was outstanding and if you do decide to buy a Lexus ask for Mandy, I guarantee you that you won’t be disappointed. So happy to be part of the very caring Lexus family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Thank you Keith & staff at Lexus of Melbourne. Enjoyable...

Thank you Keith & staff at Lexus of Melbourne. Enjoyable experience purchasing my RX 350. Keith was very thorough in explaining all of the technology and safety features.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.