Reviews
Lexus of Melbourne Service Department
Jaime is an exceptional customer service rep. Always punctual, at the top of her profession, knows her role and has a great understanding of the service/repair department. It rewarding to work with a CS Rep who is phenomenal.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Melbourne. Please don't hesitate to reach out if there's anything additional we can do for you.
Great customer service by Evan Page. Very professional,...
Great customer service by Evan Page. Very professional, deliberate and patient. We looked very hard at how I could be accommodated and stayed with me to the very end of the transaction. Five Stars for Evan. Look for him to have your back and explain everything to you. I am a new Lexus owner so it was very important.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mr. Michael Green was knowledgeable, courteous, and...
Mr. Michael Green was knowledgeable, courteous, and patient during my visit. He listened to what I was looking for in purchasing my next Lexus -no pressure. Go see Michael at Lexus of Melbourne.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
I just bought my second car from Michael, such a great...
I just bought my second car from Michael, such a great experience!! The Melbourne team is a joy to work with!! They are top notch on a rather large purchase!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is the second time I deal with Tom Hakimi and Lexus of...
It is the second time I deal with Tom Hakimi and Lexus of Melbourne. Great experience again and Tom presented my options very thoroughly. I truly enjoyed the buying procedure and also the technical presentation of the car plus intro to the service department. This is high class straight through! Tom and Nicole, thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Evan Page was phenomenal to work with. He was extremely...
Evan Page was phenomenal to work with. He was extremely patient and accommodating with all my questions and concerns. Would absolutely buy from him again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Absolute best car buying experience. Mandy is so amazing...
Absolute best car buying experience. Mandy is so amazing and the team could not have made this easier. I am so happy. True customer service still exists at Lexus of Melbourne! Do not purchase a Lexus from anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at Lexus of Melbourne. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.
We have purchased three vehicles over the years from...
We have purchased three vehicles over the years from Lexus of Melbourne and will continue to come back because of their outstanding customer service. Their service department is also excellent and has always taken care of our vehicles fairly, promptly, and professionally. Very refreshing to do business with a company that prides itself on customer service and does whatever they can to exceed expectations.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It really means a lot to us that you took the time to write such a positive review about Lexus of Melbourne so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.
Tom did a great job walking us through the options on our...
Tom did a great job walking us through the options on our new NX 300. We felt very comfortable with the new purchase and enjoy the experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at Lexus of Melbourne. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.
My experience with Virginia and Sean was fantastic. They...
My experience with Virginia and Sean was fantastic. They addressed all my needs and went above and beyond to get the deal done with my new RX. Left there knowing Lexus of Melbourne wanted my business. Thanks again!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words about your experience here at Lexus of Melbourne. We try every day to satisfy our customers and it’s always nice to know when we succeed.