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Lexus of Melbourne

(3,023 reviews)
Sales hours: 8:30am to 8:30pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:30pm 7:30am–6:00pm
Tuesday 8:30am–8:30pm 7:30am–6:00pm
Wednesday 8:30am–8:30pm 7:30am–6:00pm
Thursday 8:30am–8:30pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–2:00pm
Sunday 12:00pm–5:00pm Closed
2021 national dealer award
View 12 awards
2021 national dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(3,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Melbourne from DealerRater.

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It was a pleasure doing business with Lexus of Melbourne...

It was a pleasure doing business with Lexus of Melbourne from our service advisor, Mike Retz, to our Salesman, Robb LaMarr, to the Dealership Owner, T.R.Page. I have been working with these folks for over 20 years and they have always been honest, professional, faithful to their word and easy to work with. I can't say enough good things about these folks. Ray Z.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

It is always a nervous time when you consider a new car....

It is always a nervous time when you consider a new car. Tom was not only able to make me comfortable, he was able to identify the perfect car for me, explain all the special features of this 2021 Lexus, and do a test drive. I was introduced to other staff members who warmly greeted me. As the saying says, I am a life time fan of Tom and Lexus of Melbourne!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words about your experience here at Lexus of Melbourne. We try every day to satisfy our customers and it’s always nice to know when we succeed.

I started communicating with Shaun who is over internet...

I started communicating with Shaun who is over internet sales. He was fast and efficient from beginning to end. He beat out 2 other dealerships that were closer to where I live than he was. I drove 7 1/2 hrs to finish my deal. Shaun had the day off but had Bob and Jay there ready to help me finish my deal as detailed and efficient as Shaun had been so I could get back on the road and get home! Great Team, Great Service! Thank you guys so much! It was a pleasure working with you all! Laura and Jon Ballard

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words about your experience here at Lexus of Melbourne. We try every day to satisfy our customers and it’s always nice to know when we succeed.

Truely professional sales service. Looking forward to...

Truely professional sales service. Looking forward to experience regular scheduled maintenance with the service department. The sales person was very knowledgeable and very patient too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It really means a lot to us that you took the time to write such a positive review about Lexus of Melbourne so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

Evan was excellent. Very polite, and extremely...

Evan was excellent. Very polite, and extremely knowledgeable about all of the features in the new RX 350 that we purchased. Took his time demonstrating all the the features to both me & my wife. We are repeat customers and can’t say enough about the pickup & drop off service offered by the dealership. It’s a real time saver. We negotiated the deal with their internet sales person Shaun Bozorg, he was very helpful & provided very quick feedback. I would suggest this procedure when buying a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words about your experience here at Lexus of Melbourne. We try every day to satisfy our customers and it’s always nice to know when we succeed.

I have purchased 3 Lexus from this dealer because not...

I have purchased 3 Lexus from this dealer because not only do they provide a fair price, but afterwards their service is outstanding and customer friendly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It really means a lot to us that you took the time to write such a positive review about Lexus of Melbourne so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

I’ve purchased cars from many different dealerships in...

I’ve purchased cars from many different dealerships in the last thirty years. Now I’ve purchased from Lexus of Melbourne with so much gratitude for the people I’ve worked with. This is the very first time that I have been extremely elated especially with my salesperson ( Keith Croft), he went above and beyond my expectations. Keith spent so much time explaining every little detail of the car over and over until I finally understood everything. A special thanks goes out to Edward the manager for getting me the best deal possible. I can’t wait to use the luxurious service center. Everyone there was friendly and helpful. I finally found a home.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words about your experience here at Lexus of Melbourne. We try every day to satisfy our customers and it’s always nice to know when we succeed.

Extremely excited about the blue NX 300 F Sport I've been...

Extremely excited about the blue NX 300 F Sport I've been looking or! Rob Lamarr made the transaction go super smoothly. What a great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It really means a lot to us that you took the time to write such a positive review about Lexus of Melbourne so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

Great. I am satisfied with the sale service and help...

Great. I am satisfied with the sale service and help provided. The car has been operating well as specified. There is one issue with the back door kick, which is not functioning Joseph

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words about your experience here at Lexus of Melbourne. We try every day to satisfy our customers and it’s always nice to know when we succeed.

Tom Hakimi is a consummate professional salesperson....

Tom Hakimi is a consummate professional salesperson. This is the 3rd Lexus we have purchased through him. He is extremely knowledgeable, efficient, courteous-- with a terrific sense of humor. I can't imagine buying a car from anyone else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

When a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Lexus of Melbourne for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.