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Lexus of Melbourne

(3,018 reviews)
Sales hours: 12:00pm to 5:00pm
Service hours:
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Sales Service
Monday 8:30am–8:30pm 7:30am–6:00pm
Tuesday 8:30am–8:30pm 7:30am–6:00pm
Wednesday 8:30am–8:30pm 7:30am–6:00pm
Thursday 8:30am–8:30pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–2:00pm
Sunday 12:00pm–5:00pm Closed
2021 national dealer award
View 12 awards
2021 national dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(3,018 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Melbourne from DealerRater.

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Maintenance visit

Mike Retz took great care of my needs. He has always been an asset to the organization and I have enjoyed all interactions with him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Wonderful Salesperson!

Virginia Poole was WONDERFUL to work with! She was the deciding factor in buying the SUV! We almost bought a Volvo but did not like the dealership or salesman. This Lexus dealership is very nice and everyone was super friendly and helpful. Highly recommend them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Alex was very polite and knowledgeable. He let us test...

Alex was very polite and knowledgeable. He let us test drive different types of vehicles so we could choose the one that would be most suitable for us. We are happy with our decision and thankful for the great customer service he provided.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Always a great experience

It's always a great experience at this dealership. The team is courteous and efficient. The waiting room is nice and there are always coffee and snacks with TV to keep us occupied while waiting.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Efficient and courtesous.

The dealership provides fast and efficient service. Their shop is clean and well organized. Professional and courteous. We plan to do all service with this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Best customer service and helpful dealership staff by far!

I am proud to brag on the best Lexus team! Everyone at Lexus of Melbourne is a pleasure to work with. From Service of my older Lexus to my brand new Lexus UX250 hybrid, the service and sales department are top notch. Sean, Eddie, Kieth, Alex were always helpful and patient with numerous questions and go beyond to find the answers. Nicole in Finance is also super helpful too. So the team makes buying a new vehicle enjoyable and educational while best of all - fun! I highly encourage anyone to shop for new or used cars and have their vehicles serviced at Lexus of Melbourne in Viera Florida. This Lexus dealership sets the bar ! -Lifelong customers, Michael and Christina Martin

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellent Service

Service department was efficient. Took me in as soon as I arrived. Duane answered my questions. I will be back when the next service interval occurs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Wonderful!

Our experience in purchasing our RX 350 from Lexus of Melbourne was excellent. This was the second vehicle that we purchased through our sales consultant, Robert LaMarr. He's professional, easy going and made our buying experience a breeze. He stays in touch and always answers any questions we have.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Lexus review

The experience with Lexus of Melbourne was excellent. Robert laMarr was wonderful to work with! The whole staff was friendly and kind. I will recommend Lexus of Melbourne to my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Lexus of Melbourne to have earned it.

Awesome

My sales person Mandy was very knowledgeable about my purchase and extremely helpful. When it came time to financing Nicole was very thorough. Thanks Ladies.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your great feedback! Our team here at Lexus of Melbourne sets a high standard of excellent customer service and we're glad to hear your experience reflected this!