Reviews
Always on time service appointment scheduling.
Always on time service appointment scheduling. The car gets in at the time scheduled and is done as promised. No pressure for ?upcharges? you really don?t need which just ratchets up the cost. Work is reasonably priced for parts and labor. The friendly, helpful, customer orientated service staff is a HUGE plus. They do the job and when done you are happy and confident, you didn?t get ripped off.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Gerard, thank you for taking the time to leave a review for us at Lexus of Melbourne. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out!
I always get premium service at Lexus of Melbourne.
I always get premium service at Lexus of Melbourne. The service department people are top notch and always so friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Helga, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Lexus of Melbourne for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.
Wonderful.
Wonderful. This dealership knows how to treat their customers. From the front desk to the service department it is a first class facilty.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Graciela, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent as always!
Excellent as always! It is worth the drive from Orlando to Melbourne to have my Lexus serviced by an honest advisor!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Pamela, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jamie in service department has been a pleasure to work
Jamie in service department has been a pleasure to work with...knowledgeable & a great personality...ready w/ a loaner if needed or a pick up & drop off...making the service go smoothly....a dealership that goes that extra mile.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Nicholas, thank you so much for your feedback about Lexus of Melbourne! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We hope you have a great day!
Due to quality of service is one reason that I bought a
Due to quality of service is one reason that I bought a Lexus vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Sue, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Excellent customer service.
Excellent customer service. John Lohne provided a loaner vehicle for me. The driver Ed returned my Lexus to my work when they completed my service. My RX350 looks like a brand new vehicle!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for your great feedback! Our team here at Lexus of Melbourne sets a high standard of excellent customer service and we're glad to hear your experience reflected this! We are always more than happy to assist you if anything else comes up. Take care!
Lack of communication sent car for oil change.
Lack of communication sent car for oil change. Kept car overnight without notifying me I had to call didn?t do the oil change. It was ?too soon. Also car was returned without being washed like I was promised it would be and with an empty gas tank when I was told they would fill it no communication.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I am never disappointed by the exceptional service,
I am never disappointed by the exceptional service, smiles, hospitality received at this location in Melbourne, FL. Melvin, my service consultant is personable, pleasant, and professional. He is thorough and accurate in his explanation of service needed. This location?s facility is always clean and secure, providing those of us who are waiting with refreshments and a blush/comfortable waiting area. Thank you for a job well done from a retired customer service employee with over 50 years of experience. You?re doing it right and I wouldn?t ask you to change a thing! Bravo and Happy Holidays to you all at Melbourne Lexus Dealership, Melbourne, FL.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Bobbie, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!
Very pleasant experience.
Very pleasant experience. They promise great service also. Haven't had to use it yet, but fingers crossed when I have to!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!