Reviews
Great service department and comfortable waiting lounge
Great service department and comfortable waiting lounge and great communication related to status of service .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Barbara, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The overall process of acquiring my vehicle from my
The overall process of acquiring my vehicle from my salesman, Sean, was outstanding. He ensured I received the car I wanted on time and kept in contact by providing updates until delivery. My problem is that I was completely blindsided when it was time to complete the financing process. I have an 830 credit score and was informed I could only finance with Bank of America to get an 8 percent interest rate because of a security problem with Lexus firewall. I have never encountered an issue like this. I am a retired, disabled veteran who feels like this process is very shady!!
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- Overall experience 4.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (321) 343-6253 when you have a chance. Thank you, and we look forward to hearing from you.
A wonderful experience picking up my new car yesterday at
A wonderful experience picking up my new car yesterday at Lexus of Melbourne. Thank you, Robert LaMar for making the process so easy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Melbourne. We hope you have a great day!
This was my first Lexus purchase, and coming from other
This was my first Lexus purchase, and coming from other luxury brands, I have to say Lexus stands out with the best warranty and customer care. Both the Melbourne location where I purchased and the Orlando location for service exceeded my expectations. The red carpet service surpasses other luxury competitors. They even offer to pick up my vehicle in Orlando, 50 miles away, and provide a loaner car. This will be the first of many Lexus purchases for me. Truly outstanding service!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Phillip, we are so pleased that we were able to exceed your expectations and that you enjoyed your time here at Lexus of Melbourne. As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!
The experience was good except my service person had me
The experience was good except my service person had me waiting a while for check out. Another service person ended up helping me check out. He was busy with another later appointment. my thought is he could have asked that person to hold on for 5 minutes and check me out instead of me waiting for a long time to be checked our
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- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Paulette, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (321) 343-6253.
Always get great service, comfortable waiting area, and
Always get great service, comfortable waiting area, and coco latte. My car comes out of service clean and shiny like new.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
We were very fortunate to have Rob LaMarr help us with
We were very fortunate to have Rob LaMarr help us with the purchase of four cars. This last purchase was no different as he was very helpful and patient guiding us through the process. We appreciate his knowledge and customer first attitude!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Linda, thank you for your positive review. We're glad to hear that you found our team here at Lexus of Melbourne so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!
I bought a UX 300h at Lexus of Melbourne, FL, and had a
I bought a UX 300h at Lexus of Melbourne, FL, and had a great buying experience. My sales representative, Manny McGee, was the best!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Marvina, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Rob Lamarr is the best salesman and we always come back
Rob Lamarr is the best salesman and we always come back to him to purchase our vehicles. Always great service and the time he takes to make sure we understand everything on our new Lexus. They have a great team to help you through to the end. Thank you Lexus of Melbourne for making us feel like part of the Lexus family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great Dealership that always take care of their
Great Dealership that always take care of their customers. Robert Lamar worked with us and we chose the best Lexus ever.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your kind words about your experience here at Lexus of Melbourne. We try every day to satisfy our customers and it’s always nice to know when we succeed.