Lexus of Melbourne

We have bought several cars over the years and both that we have bought through Lexus have been the best experiences. No haggling, respectable treated and listened to. We were not dedicated to one place to buy vehicles but the sales, service and respect makes us life long customers and advocates of Lexus of Melbourne.

This particular service was routine and a short one. However, a loaner car was provided. We were able to leave the dealership. We shopped in the adjacent shopping area and had lunch. Within an hour of dropping off the car we received a text that our car was ready. Perfect timing. We had just sat down to lunch. We let Steven, our service rep, know we’d be there after we finished lunch. I was dismayed to see dog treats on the counter with the coffee and cookies. With the exception of trained service animals, I don’t expect to see a dog or any other animal in the dealership. Trained service animals are easy to spot. Untrained “service” or “emotional support” animals are even easier to spot. I’d hope to see proper signage in the doors, soon. Only trained service animals should be allowed inside.

The staff and service at the dealership is always second to none. Everyone goes above and beyond to make sure my every need has been satisfied.

From purchasing my Lexus to having it serviced, I'm always pleased with the professionalism at Lexus of Melbourne. I appreciate the valets and loaner cars as well!

Robert, Shaun, and Nicole did as courteous, competent, and professional job as could be, making this as pleasant a car-buying experiance as we have ever had, definitely worth the trip to Melbourne. We would definitely return to this dealership again in the future. We congratulate all of them and wish them well in the future.

Buying a car from Lexus of Melbourne was a pleasure. The process was smooth, and everyone involved was nice and helpful. Rob and Shaun went above and beyond to get me into my new RX 350!

It is always a pleasure to receive the fast and friendly service from Elisa. Elisa always answers my questions an concerns, and prepare me for what is needed next. Thank you for your excellent customer service!

Always receive friendly, great service! From the time I pull up, the valet guys are great and friendly to the staff inside. Never had a poor service visit!

Mike Retz was very helpful and answered all of my questions. I was having trouble with my gate opener and he showed me how to program it.

No pressure just facts friendly review of all vehicle's and options very comfortable interaction. Follow through and review od selected vehicle ..just an overall good experience