Lexus of Melbourne

Mostly good, though I have to wonder who took overall ownership of an issue that crossed departmental lines. I do not know, and do not wish to learn, the process: the staff should take ownership for a seamless experience and that was lacking.

Everything was perfect from the salesman to the finance dept Everyone was very knowledgeable and helpful Our salesman was very well informed about the car

Kyle is my service manager. He is very efficient And makes you feel like a valued customer. He Kept me informed throughout the service Process and explained everything that was done to my Lexus b

I brought my car in for scheduled service. Brian was busy when I arrived so Dustin checked me in. It was pleased to see the team spirit in action preventing me from having to wait.

From day 1 my experience with Lexus of Melbourne has been the best ever car experience , ie buying, financing, car washes , check ups !! The employees are courteous, friendly , helpful, competent ! All the things you want in purchasing a car!!

Great service advisor he's very patient and go beneath and beyond to take care of the issues of concerns. He will call back if a message is left. Lexus has always provided great customer service

I was pleasantly surprised by the genuine relationship building that began with whom I believe to be the leader of the Dealership. This getting to know me made a difference in that I knew that I could trust and verify each part of the transactional process. I was perfectly matched with a professional sales representative. What I admired most about Mr Green was that he was an active listener and was blessed with the patience of Job! Having said this, it is very important for car buyers to be informed and know what they are looking for in a vehicle. To have a successful experience, the buyer must feel a the emotional connection with the vehicle during the test drive. I was afforded this opportunity at this dealership. The finance guy also demonstrated similar attributes of professionalism, genuine respect and courtesy that suggest a core value system of the dealership. I am extremely happy with my Lexus NX250. I negotiated a fair price for a brand that is luxurious, reliable, safe and sought after. I had a glitch with the Lexus app and the responsive customer support and care was almost immediately resolved. Thanks for reinforcing trust and that customer satisfaction is a priority.

My experience was very pleasant. Kieth Croft is a knowledgable, and professional person. He answered all questions and never pushed. A very good experience and I love my car.

Awesome service at Lexus of Melbourne with Brian Toker. Quick response to my call and he went above and beyond to ensure repair was done timely and well. Highly recommend Lexus of Melbourne

This was my 3rd car purchased from Michael Green. The entire process was very clear and easy. The car is exactly what I wanted. It is always a pleasure working with Michael, He is an asset to your sales team.