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Lexus of Melbourne

(3,023 reviews)
Sales hours: 8:30am to 8:30pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:30pm 7:30am–6:00pm
Tuesday 8:30am–8:30pm 7:30am–6:00pm
Wednesday 8:30am–8:30pm 7:30am–6:00pm
Thursday 8:30am–8:30pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–2:00pm
Sunday 12:00pm–5:00pm Closed
2021 national dealer award
View 12 awards
2021 national dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(3,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Melbourne from DealerRater.

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Pleasure to do business there. Courteous, friendly and...

Pleasure to do business there. Courteous, friendly and professional. Keith made the buying process easy. We are very happy with the vehicle we chose and look forward to doing more business with Keith in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Tom Hakimi did a great job answering our questions. The...

Tom Hakimi did a great job answering our questions. The entire sales process was fun, informative and relatively quick. We couldn't have asked for a better experience -- thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

This is the third Lexus I have purchased from Rob Lamarr...

This is the third Lexus I have purchased from Rob Lamarr at Lexus of Melbourne. Rob has been a no-pressure, well-informed, easy-going salesman, who makes the process as simple as possible and trouble free. I would recommend Rob and Lexus of Melbourne for your next purchase or lease.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Mandy, Shaun and Matthew were fantastic to deal with. It...

Mandy, Shaun and Matthew were fantastic to deal with. It was so easy to make my purchase happen, from making the purchase online, to sealing the deal with the paperwork. Mandy was very patient and such a pleasure to work with. She took time to “school me” on all of the features, set up and extras that really make my Lexus NX 300h an amazing ride. Too bad I can only give 5 stars. I drove over from Orlando to make this deal and it was so worth the drive! You owe it to yourself to make your purchase with Lexus of Melbourne.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My wife and I have known, and been buying cars from Rob...

My wife and I have known, and been buying cars from Rob LaMarr for years...and I'm sure we will continue to do so. He is professional and makes the process easy. I was looking for some specific features in a vehicle and he found it for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great experience

Great experience every time I have been to this facility. Every person I have had the pleasure of speaking with has been courteous and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Hi, thank you so much for your positive comments about Lexus of Melbourne! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

This dealership is very nice and the people that work...

This dealership is very nice and the people that work there are what really makes the dealership. They are friendly, responsive to you and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I always have a great experience whether its buying a car...

I always have a great experience whether its buying a car or getting it serviced at Lexus of Melbourne. Tom Hakimi and John Lohne in service are fantastic.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Exceptional experience

I’ve bought 10 cars in my life so far, to include a variety of brands, and this was BY FAR the best experience EVER! From initial contact with the receptionist, to test driving with the sales rep through negotiation with the sales manager and finally working with the finance manager, everyone was courteous, respectful and accommodating. I couldn’t have asked for a better experience and wholeheartedly recommend Lexus if Melbourne and my sales rep Alex!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, thank you so much for your kind words about your experience here at Lexus of Melbourne. We try every day to satisfy our customers and it?s always nice to know when we succeed. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

Virginia Poole is the most professionally informative,...

Virginia Poole is the most professionally informative, friendly, courteous, sales representative we have ever had the pleasure of working with. From our initial meeting to driving our new vehicle home, Virginia made sure the process was seamless !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.