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Lexus of Melbourne

(3,023 reviews)
Sales hours: 8:30am to 8:30pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:30pm 7:30am–6:00pm
Tuesday 8:30am–8:30pm 7:30am–6:00pm
Wednesday 8:30am–8:30pm 7:30am–6:00pm
Thursday 8:30am–8:30pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–2:00pm
Sunday 12:00pm–5:00pm Closed
2021 national dealer award
View 12 awards
2021 national dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(3,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Melbourne from DealerRater.

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We had a slight problem with a new vehicle and can't say...

We had a slight problem with a new vehicle and can't say enough about the great service, professionalism and care that Jaime Coates provided. Thank you Jaime for an outstanding job! Also a shout out to Rob LaMarr, our salesman, for his follow-up and concern.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Everything was wonderful it was a very pleasant...

Everything was wonderful it was a very pleasant experience to get another new Lexus. Bob is always very professional it makes getting another Lexus fun.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

The was the best car buying experience we have ever had....

The was the best car buying experience we have ever had. Mandy was extremely efficient and knowledgeable on all features of our new car. She was so easy to work with and listened and delivered on all our requests. Thanks Mandy for such a great car buying experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We have nothing but wonderful things to say about the...

We have nothing but wonderful things to say about the experience of purchasing a car from Lexus of Melbourne. Starting with the sales person Virginia Poole explaining the different models and their functions was great. .All the staff went out of their way to make our experience of purchasing a car, great. The sales manager Edward explained the numbers very well and helped me in making the buy decision. Very happy with the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Wonderful experience working with Lexus of Melbourne....

Wonderful experience working with Lexus of Melbourne. Easiest car purchase ever. We were treated with the most professional and courteous staff. Highly recommended them for your next purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We have had excellent service and a GREAT salesman who...

We have had excellent service and a GREAT salesman who helped us twice to get exactly what we wanted! Thank you Michael Green! Ask Michael👍🏻

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great people to do business with. Evan Page and everyone...

Great people to do business with. Evan Page and everyone involved did an outstanding job throughout the entire process. We will be back for the next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great experience! Bob McGivney was terrific. So happy...

Great experience! Bob McGivney was terrific. So happy with our new ES350!! Made the buying experience a pleasure. Happy to do business with them. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Tom Hakimi and the LoM team were highly professional and...

Tom Hakimi and the LoM team were highly professional and personable. We knew what we wanted to buy but had no real idea how sophisticated the new LS is. Tom spent time with us test driving and then explaining many of the features which we did not know about. Clearly LoM lives the culture of genuine customer service. We are very impressed with the entire experience and look forward to a long relationship with LoM.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Lexus of Melbourne provided excellent customer service...

Lexus of Melbourne provided excellent customer service all around. It all started with our Sales Consultant, Evan Page. Evan is very professional, courteous, attentive and even took the time to show and demonstrate how to use all the extra features. Evan said to call him if I still need help with all the extra features and he would happily assist. I would gladly recommend family and friends to go purchase a vehicle from Lexus of Melbourne. Excellent customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.